Enterprise Customer Advocate
Cision (formerly TrendKite)
17 hours ago
Day to day support of accounts on the Enterprise customer tier.
Performing boolean net new builds and optimizations of searches and dashboards.
Communicating proficiently to provide customers with thorough explanations of the platform, features, and products.
Thinking quickly on your feet to resolve and to meet the customer expectations and deliverables.
Troubleshooting technical issues, including advanced and escalated requests for all products.
Working smart and efficiently in the CRM for overall customer technical understanding.
Documenting and maintain knowledge playbooks on break-fix, troubleshooting, customer provisioning tasks.
Enabling users, features, and services as required.
Participating in customer escalation calls as the technical resource.
Working cross-functionally between teams to ensure client success.
Ability to prioritize customer requests and competing tasks efficiently while meeting client service objectives.
Acting as a change agent in handling new product updates, customer focuses, and departmental updates.
Performing duties to the defined KPI metrics and team goals.
Assisting to provide onboarding training for new hires and peers.