Mid Level Austin Startup and Tech Jobs

50

Sr. Customer Success Manager - Team Lead

Miro
Austin
1 day ago
+17
 Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! A ‘Sr. Customer Success Manager - Team Lead’ has many responsibilities from onboarding Enterprise clients and setting them up for success to deepening the relationship with existing customers and increasing the value they get from our services. This person will also have the responsibility of overseeing the performance of Miro’s Customer Success Managers in our Austin office and will work as a player/coach to ensure an excellent customer experience for all of our central and East Coast accounts. 

Account Manager, Enterprise Sales

Miro
Austin
1 day ago
+17
We are currently seeking an energetic, motivated, entrepreneurial, and tech-savvy sales professional to join Miro in our quickly growing Austin & LA Office. A successful candidate will have a minimum of four years' SaaS or other relevant technology sales experience with a consistent track record of quota achievement. The role will predominantly be office-based but may require some travel to prospect and customer sites. As part of Miro’s enterprise sales team, you will develop, strategize, negotiate and close business. Your pipeline will come from a mix of warm leads and prospecting.

Senior Analyst, Risk & Compliance

Medallia
Austin
1 day ago
+50
Develop Medallia’s FedRAMP policies and standards in collaboration with internal teams. Build and maintain the controls matrix, in alignment with multiple compliance frameworks including SOC 2, ISO 27001, FedRAMP and HIPAA. Coordinate all aspects of Medallia’s FedRAMP ATO certification continuance, day-to-day operations and tactical execution of FedRAMP continuous monitoring compliance process (ConMon). Own the annual FedRAMP audit process, educating resources about controls responses and integration to their day-to-day processes. Prepare compliance reports, identify issues and escalate through proper governance channels as needed. Support key business initiatives by identifying security and compliance related risks. Collaborate with teams across Medallia, validate that security controls are implemented and develop recommendations to remediate control deficiencies. Lead the security review component of vendor governance. Prepare status reports and updates for senior leadership.

Manager, Customer Success Community

BigCommerce
Austin
1 day ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Manager, Customer Success Community for our Austin Four Points Office. This position will represent BigCommerce Support in social media and our community to facilitate customer dialogue and cross-communication, enable the ‘voice of the customer’ in ways that support the success of our customers, and communicate relevant company updates. As a member of the Self-Service team, you will work closely with your teammates who are responsible for how-to videos, the knowledge base, the support site, and customer education so that the information and messaging you are giving to customers is consistent with other content and that customer feedback informs and generates other content.

Manager, Customer Success Management

Office Manager

RunTitle
Austin
1 day ago
+20
As the Office Manager, you will be the glue that holds our growing startup company together. You’ll get to interact with every department and employee on a daily basis to ensure we are set up for success. We’re looking for someone who takes pride in both the big and smallest of details to create a fun, inviting, and well-run office. We are depending on our Office Manager to make RunTitle one of the best places in Austin to work!

Senior Network Engineer

Cloudflare
Austin
2 days ago
+42
We are looking for a Network Engineer to join our team. Cloudflare is building one of the largest, most resilient networks that spans over 190 points of presence spread across all regions and plan to continue our expansion at a rapid pace. This position will be responsible for the technical operation and engineering of the Cloudflare network, including the planning, installation and management of the hardware and software as well as the day to day operations of the network. This is an opportunity to be part of the team that is building a high­-performance network that is accessible to any web property online.

Associate Customer Success Manager - Latin America

Customer Support Manager (North America)

Operations Manager

Arrive Logistics
Austin
2 days ago
+49
As an Operations Manager at Arrive, you will assume a leadership role in a vertical that manages the highest volume shippers in our network. You will take ownership of the operational strategy for our largest customers and will collaborate with Arrive's leadership to ensure we are maximizing enterprise opportunities.

Brokerage Operations Manager

Orchard
Austin
3 days ago
+19
We are hiring a Brokerage Operations Manager in our Austin, TX office. The Brokerage Operations Manager will report to the Director of Brokerage Operations and is responsible for ensuring that the contract transaction process, listing process, and the management of our “Buy & Sell” homes are handled efficiently and accurately. Working closely with various stakeholders the Brokerage Operations Manager will design, implement and improve upon our existing processes and internal resources.

Regional Team Lead, Technical Support

Unity
Austin
4 days ago
+10
You will be working on both physical and virtual infrastructure navigating all the challenges working with full stack systems, and managing the support teams working across these systems. You must be passionate about building high performance, resilient platforms, and of course, passionate about games. 

Account Manager - Americas

Plivo
Austin
5 days ago
+23
Plivo is looking for an Account Manager to be an integral part of our sales team focusing on Plivo's highest value prospects and customers. In this role, you will be responsible for building and maintaining effective long-term relationships with customers. You will be tasked with ensuring high customer satisfaction, as well as growing and developing existing customers to maximize and increase company revenues and profits.

Senior Account Manager - Americas

Plivo
Austin
5 days ago
+23
Plivo is expanding to Austin, TX and is looking for a Senior Account Manager to be an integral part of our sales team focusing on Plivo's highest value prospects and customers. In this role, you will be responsible for building and maintaining effective long-term relationships with customers. You will be tasked with ensuring high customer satisfaction, as well as growing and developing existing customers to maximize and increase company revenues and profits.

Team Lead, Client Success

ActiveProspect, Inc.
Austin
5 days ago
+23
ActiveProspect is seeking a Team Lead for our Client Success team who is passionate about the success of our customers and has a strong track record managing enterprise clients at a SaaS company. This role will lead a team of four to six Client Success Managers focused on our Considered Purchase division, while also taking the lead on several marquee accounts within the division. You will be responsible for retaining and growing existing customer accounts, building the overall account strategy playbooks, creating and teaching best practices, developing executive relationships with customers, helping create Client Success stories, increasing product adoption and identifying key risk criteria. 

Agency Alliance Manager, Key Accounts

WP Engine
Austin
5 days ago
+24
Be responsible for the exciting growth of agency partnerships. You will have the opportunity to contribute your experience in Digital Marketing and Digital Experience Platforms. Responsible for identifying, pursuing, and acquiring new partners within territory. Drive business objectives of partner acquisition, opportunity generation, and revenue. Build long term collaborations and champion partner account adoption, expansion, and retention.

Customer Support Representative

Evernote
Austin
6 days ago
+35
The Customer Support Representative provides customer support through a variety of different support channels, including live chat and email. The Customer Support Representative uses available resources and works collaboratively with other support team members to troubleshoot issues and foster knowledge sharing across the team. The Customer Support Representative communicates resolutions effectively to Evernote customers to promote a high level of customer satisfaction. The Customer Support Representative will attend and engage in company meetings where decisions around the company are shared.

Relationship Manager I

A Cloud Guru
Austin
1 week ago
+47
As a Growth Account Manager at ACG, you'll be focused on growing and renewing our existing accounts! This position sits within ACG's wicked smart sales organization and will partner closely with Customer Success to ensure a best-in-class experience. Ideal candidates will have the ability to drive growth, building meaningful relationships, and be willing to roll up their sleeves to execute the tactics to get you there.

Partnership & Channel Manager

RapidDeploy
Austin
1 week ago
+31
RapidDeploy is hiring a Partnership & Channel Manager working in our office in Austin, TX. As our Partnership & Channel Manager, you’ll be leading the relationship with our valued business partners, resellers, and sales channels. You will be coordinating all marketing, sales, training and other activities with our existing partners and ensure that all partnerships continue to be mutually beneficial. You will also source new channel partnerships where they add value to our customers. You will be part of a growing team, with an opportunity to chart your own course and influence the future of RapidDeploy.

Client Success Manager

ActiveProspect, Inc.
Austin
1 week ago
+23
ActiveProspect is seeking a Client Success Manager for our Considered Purchase Division to be directly responsible for managing a portfolio of enterprise customers. This role’s main responsibility will be identifying each client’s key success metrics, providing consultative guidance on how to achieve their desired outcomes, and tracking their success. Successful candidates will be able to manage relationships end-to-end including value-proposition selling, on-boarding, and aiding in the expansion of product-usage based on client needs. At ActiveProspect, we take a vertical based approach to obtaining and retaining customers. This approach includes a collaborative team-based structure wherein each vertical is comprised of a Sales Director, Client Success Manager, and technical support who are all jointly responsible for achieving the overall growth of that vertical.

Customer Success Operations Analyst

A Cloud Guru
Austin
1 week ago
+47
A Cloud Guru is seeking a Customer Success Operations Analyst to drive strategy, improve efficiency, and promote a data driven culture for our Customer Success Managers. You will work on everything from the highly strategic to the operational; such as implementing a customer health scoring framework, building headcount modeling and capacity planning for the CSM team, forecasting churn and retention, implementing and refining CSM processes, refining the onboarding process, and analyzing CSM and overall business performance. You will be seen as the key business partner for the Customer Success team, and you will support the daily operations of the Customer Success team. You will partner closely with the Sales Enablement, Business Applications (SFDC), Analytics, and other roles to ensure the broader organization is communicating effectively and working collaboratively.

Customer Success Representative

Adobe
Austin
1 week ago
+57
Delight your installed customer base throughout their customer journey – from implementation through renewal. Serve as the primary point of contact for customers and develop a trusted advisor relationship with customers to ensure they are using our solutions to achieve full business value . Identify and close new sales opportunities at your customers to grow our business while driving more value for our customers using our products. Identify renewal risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal. Collaborate with stakeholders such as Channel Partners, Technical Support & Finance. Utilize various systems (Salesforce.com, Gainsight, etc.) to track customer details, including customer health, engagements, and potential renewal / sales opportunities. Stay current with the most recent enhancements to our products and educate customers on offerings and updates. Help Magento's Customer Success team maintain a high-level of adoption and customer happiness.

Customer Success Representative

Adobe
Austin
1 week ago
+57
Our new Customer Success Representative can support individual customers during their entire customer journey with Magento, pilot new techniques, and identify improvement opportunities to support the evolution of the Global Customer Success Group. If you’re an outcomes-driven, semi-technical, and excited for a new opportunity in Customer Success, this role is for you! 

Austin Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Austin
LOCAL GUIDE
Best Software Engineer Jobs in Austin
LOCAL GUIDE
Coolest Tech Offices in Austin
LOCAL GUIDE
Best Sales Jobs in Austin
LOCAL GUIDE
Best Perks at Austin Tech Companies
LOCAL GUIDE
Best Data Science Jobs in Austin
LOCAL GUIDE
Best Marketing Jobs in Austin
LOCAL GUIDE
How to Find a Job in Austin Tech
LOCAL GUIDE
Women in Austin Tech
LOCAL GUIDE
New Tech Companies in Austin
LOCAL GUIDE
Best Tech & Startup Internships in Austin
LOCAL GUIDE
Best Austin Design Jobs