Austin Tech Jobs and Startup Jobs

21

Deal Desk Operations Manager

RigUp
Austin
1 day ago
+25
As the founding member of the Deal Desk, you will be responsible for establishing and scaling corporate pricing governance across the largest network of workers and operators within the energy industry. You will be working in service to the company, maintaining a holistic vantage point of our pricing models to ensure that each unique pricing decision is made with the best information possible. This role is high visibility, high impact, and will shape the company’s unit economics across multiple verticals and product lines.

Account Manager, Offshore

Salesforce Business Analyst

Systems Administrator - Mergers and Acquisitions

Salesforce Administrator

Integration Manager, Mergers & Acquisitions

Project Manager, Sales Enablement

Director of Facilities

Director of Operations, Midstream Strategy

Solutions Sales Director, Upstream

Systems Administrator

Director of Events

Managing Director, New Verticals

Customer Engagement Specialist

Customer Support Representative (12-9pm shift)

Customer Engagement Manager

Load 10 more jobs16 jobs at RigUp

Team Manager, Technical Support

BigCommerce
Austin
2 days ago
+47
Manage the day-to-day operations of a technical support team with an emphasis on client satisfaction, first contact resolution, and retention. Assist with the management of day-to-day operations of the Customer Success Services department. Foster an environment of team-driven success through individual contribution and accountability. Provide mentoring and coaching to each individual on the team, including Technical Leads, via regularly scheduled one-on-one meetings, call monitoring, ticketing and phone system statistics to enable employee and team. Advocate on behalf of our merchants to ensure their wants and needs for our products and services are continuously communicated.

Lead Marketing Analyst

Office and Experience Coordinator (Part Time)

Manager, Customer Success Management

eCommerce Growth Coach

Team Manager, Technical Account Management

Associate Customer Success Manager

Manager, Developer Documentation

Implementation Project Manager

Sr. Executive Assistant- Contractor

Technical Account Manager

Technical Support Representative

Product Support Engineer

Manager, Education Services

Load 10 more jobs14 jobs at BigCommerce

Contract Renewals Specialist

LogicMonitor
Austin
2 days ago
+62
The Renewals/SaaS contracts specialist is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Account Management teams to ensure timely delivery of quotes to the customer. They must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes. 

Solutions Architect

Customer Support Specialist

GoDaddy
Austin
2 days ago
+28
Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality. Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention. Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month. Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. Identify trends and areas for improvement, so we can continually serve customers better. Challenge yourself, your teammates, and your leaders to continually improve performance.

Customer Support Specialist I

GoDaddy
Austin
2 days ago
+28
Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality. Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention. Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month. Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. Identify trends and areas for improvement, so we can continually serve customers better. Challenge yourself, your teammates, and your leaders to continually improve performance.

Commercial Network Infrastructure - Business Partn…

Cloudflare
Austin
3 days ago
+42
Identify and organize teams and stakeholders responsible for Sourcing Strategies. Develop and execute complex negotiations to deliver high value agreements with strategic suppliers globally, increasing scale and throughput. Build industry and community engagement to deepen perspective on supplier capabilities, market rates and future looking synergies. Become a trusted advisor to the business through the analysis of data, sharing of report findings and the delivery of sourcing recommendations. Manage and track supplier relationships, contracts, inventory and utilization to ensure optimal levels are achieved. Lead strategic sourcing initiatives, including RFI/RFP processes. Develop and track cost savings initiatives. Identify metrics, tools, and processes to optimize sourcing activities and efficiencies and work collaboratively with team members to prioritize and drive implementation. Total Cost of Ownership modeling and analysis.

Technical Support Engineer - Multilingual Preferred

Strategic Mobile Partner Manager

Globalization Lead

Customer Events & Programs Manager

Team Lead, Customer Success Manager

Senior Network Engineer

Manager, Business Systems

IT Business Systems Manager

Customer Success Manager

Customer Success Manager - Associate

Executive Assistant

Systems Engineer - Infrastructure Hardware Tools

Systems Engineer - Hardware Validation

Systems Engineer, Workers

Security Operations Support Lead

Associate Customer Success Manager - Latin America

Load 10 more jobs17 jobs at Cloudflare

Network Architect / Principal Network Engineer

Blackbaud
Austin
3 days ago
+41
Blackbaud is seeking a Principal Network Engineer / Network Architect to work among a passionate team responsible for fast and effective operations support and for engineering innovative infrastructure and application solutions with increasing reliability, scalability, supportability and security. You will play an instrumental role in our journey to a public cloud model while also sustaining a high level of quality in our current co-located data centers, responsible for both cloud-based and physical infrastructure and application solutions. And you’ll relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction

Senior Information Security Engineer

Systems Architect, Infrastructure & Operations

IT System Operations Tech

Senior Network Engineer

Manager, IT Change Management

Manager, Network Infrastructure

Customer Support, Associate

Senior Systems Engineer,

Team Lead, Cyber Security Threat Management and Forensics

Load 6 more jobs10 jobs at Blackbaud

Social Media, Customer Onboarding

GoDaddy
Austin
3 days ago
+28
The Onboarding Team is core to GoDaddy's products, and Customer Onboarding Specialists are technical experts who set our customers up for success on their social media and review platforms. We research their online presence, update all information on their platforms, and troubleshoot technical platform issues for our customers. We’re a team of high-achieving, detail-oriented problem solvers who come to work every day excited to make our customers’ lives a little less complicated. We also collaborate with other teams within GoDaddy to better understand our customers’ needs and ensure they receive seamless service. In short, we’re a fast-moving team of hardworking individuals with an unparalleled passion for helping local businesses connect with their customers.

Sr. Technical Support Engineer

Quali
Austin
4 days ago
Job description Quali is seeking a Sr. Technical Support Engineer with solid technical expertise in the fields of DevOps value chain with experience in advance automation, virtual infrastructure and storage along with great communication skills. The candidate will be heavily focused on supporting Quali’s solution on-premise and in the cloud (SaaS), bringing value to Quali’s customers. The Sr. Technical Support Engineer is responsible for

Technical Support Engineer

Quali
Austin
4 days ago
Job description Quali is seeking a Technical Support Engineer with a desire to support Quali’s solution in the fields of DevOps value chain and advanced automation, virtual infrastructure and storage. The candidate will be heavily focused on supporting Quali’s solution on-premise and in the cloud (SaaS), bringing value to Quali’s customers. The Technical Support Engineer is responsible for proactive monitoring, troubleshooting, and resolution

Pricing Manager

AlertMedia
Austin
6 days ago
+38
AlertMedia is looking for a Pricing Director who is driven to assist the closing of both new customer deals and customer expansion deals. This position will be responsible for all aspects of deal structuring, including pricing, incentive programs, proposal creation and approval, and post-pricing follow up. The Pricing Director will report to the CRO and partner with Account Executives, Sales Management, and Customer Success Managers to ensure deals are priced and delivered appropriately to their conclusion.

Sr. Network Engineer

CrowdStrike
Austin
6 days ago
+44
Plan data center builds for agile use and deployment. Product periodic status reports on data center progress and performance and costs. Work with capacity planning and sales to ensure needed growth. Gather historical trends to use for forecasting growth.

Network Engineer

Director Technology Support Services

Technical Support Engineer

Director of National Alliances- North America

Threat Hunter

Manager, Sales Engineering - SLED and Healthcare Southeast

Cloud Release Manager

DataCenter Manager, TechOps

Vulnerability Management Analyst

Threat Response Analyst

Senior Systems Engineer - Data Services

Senior/Principal Cloud Security Consultant

Datacenter Logistics Coordinator

Enterprise Solutions Architect

Load 10 more jobs15 jobs at CrowdStrike

Customer Service Representative

GoDaddy
Austin
6 days ago
+28
The customer support agent’s primary responsibility is to assist (mt) Media Temple customers with support and billing issues related to their hosting products. As a Customer Service agent, you will work on a team dedicated to providing solutions using our internal and external knowledge base systems, as well as traditional internet research. Using a consultative approach, you will make product and service recommendations to best fit the needs of the customer’s business and provide a quality experience while doing so!

Sellbrite Onboarder

GoDaddy
Austin
1 week ago
+28
Receive new customers from Sales and understand individual business objectives. Explain the Sellbrite system to new customers and train them on functionality in phone/screenshare training sessions and via chat/email support. Design individual Sellbrite workflows based on customers' business objectives. Hand off customers to Success Team / Support Team once onboarding is complete. Create Onboarding content (Help Center articles or videos, macro answers, etc). Provide support via chat or email to the customer, and accompanying support via phone when necessary. Provide technical/product support for the Sellbrite product. Handle escalated incidents through our ticketing system Intercom, or phone. Create/track JIRA tickets when necessary for bugs, and ProductBoard for Feature Requests. Assist in providing a conduit of communication between the Sellbrite teams (customer success, customer support, onboarding) when needed. Be well versed in Intercom, JIRA, and the Sellbrite standalone product.

Customer Success Manager

Modernize
Austin
1 week ago
+43
Modernize is looking for a Customer Success Manager to join the Regional ($5M to $20M sized customers) Customer Success Team. The Customer Success Manager role presents the ideal opportunity to further develop your account management skill set as you work to ensure the success of our largest portfolio. You will work collaboratively across internal departments to orchestrate the delivery and optimization of our services to an individual account base. You will serve as a subject matter expert on Modernize’s digital marketing and lead generation solutions and help develop and execute strategies and tactics designed to maximize desired outcomes for our customers, ensure ROI, drive customer retention, increase revenue, and create high customer satisfaction.

Technical Project Manager

Bestow
Austin
2 weeks ago
+29
As a Technical Project Manager you will facilitate the product delivery process across one or more teams. Ultimately your work helps us figure out when we can deliver software projects. Do you love collaborating with product managers, engineering managers, engineers and designers to help them work more effectively by using your technical background? We'd love to hear from you. 

Onboarding Consultant

Cision (formerly TrendKite)
Austin
2 weeks ago
+45
Cision is looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join the Customer Success Team. OBCs work directly with customers to enhance the value of their experience at the early stages of the customer lifecycle.

Senior Technical Sales Engineer - IoT

relayr
Austin
2 months ago
+16
As a Sales Engineer, you will play a vital role in the sales team. You are responsible for all technical engagements with prospective customers, including: demos, creating prospect specifics, reference architecture, implementation and support framework. You will collaborate closely with the local Account Managers in order to support the entire sales process as needed. In this role you are in a unique position to understand relayr’s key benefits and value proposition, therefore you will help interpret a client's technical requirements and communicate product features. Your exceptional passion for innovation, sales and all things tech, combined with your desire to solve the biggest challenges with innovative solutions could make this the perfect job for you. 

Implementation Consultant

LumApps
Austin
3 months ago
+26
The Implementation Consultant is responsible for working with clients and across multiple teams to define use cases, provide recommendations, and implement the LumApps platform based on digital workplace best practices and recommendations. This includes identifying pain points and gaps, defining use cases, providing best practices, and implementing solutions based on the client’s vision, goals, and objectives. This role is also responsible for collecting data and coordinating with other teams to ensure the efficient and successful delivery of all deployment components. This role serves as a subject matter expert for product configuration and implementation best practices on the product and/or service they are supporting. This role is instrumental in effectively communicating challenges to the appropriate teams to ensure positive client experiences.

Drupal Solutions Architect [Remote]

Platform.sh
Austin
3 months ago
+28
Mission Solutions Architect are the product advocates for our Platform.sh Enterprise offerings. Your main mission is to drive the technology evaluation of our prospects and managing the different evaluation stages with their technical team. This position requires a deep knowledge of our solution and the web-development/Drupal ecosystem to architect and provide the best technical solution while also understanding the business challenges  and

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