Customer Support Specialist I
3 days ago
Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality.
Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention.
Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month.
Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer.
Identify trends and areas for improvement, so we can continually serve customers better.
Challenge yourself, your teammates, and your leaders to continually improve performance.