Senior Austin Startup and Tech Jobs

7

Head of Americas Solution Architecture

Adobe
Austin
1 week ago
+57
As the Head of Americas Solution Architecture, you will lead and evolve this critical function. Each member of your team partners with Adobe sales teams during the sales cycle to conduct customer discovery, define the scope of consulting services, clearly articulate the vision and roadmap for digital maturity and present findings and recommendations to customer stakeholders. In this role you will be responsible for defining a path to effectively scale the Solution Architect practice through planning, people development, methodology definition, and demonstrating exceptional leadership. This involves maintaining a keen understanding of the Adobe product strategy, consulting offerings, market demand to identify opportunities where Adobe Consulting can bring significant business value to our customers (such as increased revenue, improved customer experience, and more effective use of marketing budgets).

Senior Solutions Engineer

Shopgate
Austin
1 week ago
+33
Reporting to the Director of Sales, you’ll leverage your deep retail and solution SaaS industry knowledge to educate our prospects and inspire confidence in our omnichannel e-mCommerce offerings. Your efforts will help our Sales team achieve their sales quotas and objectives, ultimately increasing conversion and helping accelerate revenue growth.

Head of Provider Partnerships

Medici
Austin
1 week ago
Have a deep understanding of medical associations and how they operate. Utilize your existing relationships and continue to form close bonds with the leadership of state and national medical associations. Convince association leadership to endorse Medici as their preferred or only telemedicine app. Drive physician downloads through marketing, demos, and presentations. Encourage existing users to continue to use the app and invite their patients by developing and sharing best practices and case study material.

Technical Support & Resolution Manager - Comme…

Adobe
Austin
2 weeks ago
+57
Accountable for driving Quality and Resolution Management across the Customer Engineering & Support organization through a team of Leads and Resolution Managers. Team Leads are responsible for ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly multifaceted team which will develop and establish an enterprise-class quality program and will help push customer experience to new heights! Resolution Managers are responsible for account-level escalations management, serving as a short-term single point of contact for management-selected customers, ensuring consistent communications and driving to resolution.

Technical Support & Process Lead - Commerce Cl…

Adobe
Austin
2 weeks ago
+57
Responsible for driving quality and customer experience across the Customer Engineering & Support organization through ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly dynamic role which will develop and execute an enterprise-class quality program and will help push customer delight to new heights!

Sr Salesforce Admin

OutboundEngine
Austin
3 weeks ago
+27
Work with Finance, Customer Success, Sales and other stakeholders to implement and manage integrations to real-time and batched 3rd party systems. Experience integrating Salesforce with system using web services and app exchange apps. Monitor, assess and report on Salesforce system health and usage. Identify needed system improvements. Monitor performance and scalability and refactor existing sub-optimal features. Assist with data maintenance, imports, exports, and updates using data loader. Release/change management, using multiple sandboxes and change sets. Independently review requests and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution design or solution.

Technical Support Engineer - Adobe Commerce Cloud

Adobe
Austin
3 weeks ago
+57
The Technical Support Engineer will provide support for the global Adobe Commerce Cloud customer base. Key elements of the role involve handling technical application and infrastructure issues and ensuring our customers are set-up for success. You will take ownership of high priority customer issues while working with the extended Adobe Support and Engineering teams. Team members will be required to thoroughly troubleshoot and document customer cases to ensure effective problem and preventative case management. The objective of this group is to create memorable customer experiences for our customers resulting in them being wildly successful using our products.

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