Senior Austin Startup and Tech Jobs

27

Manager, Customer Success Community

BigCommerce
Austin
6 hours ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Manager, Customer Success Community for our Austin Four Points Office. This position will represent BigCommerce Support in social media and our community to facilitate customer dialogue and cross-communication, enable the ‘voice of the customer’ in ways that support the success of our customers, and communicate relevant company updates. As a member of the Self-Service team, you will work closely with your teammates who are responsible for how-to videos, the knowledge base, the support site, and customer education so that the information and messaging you are giving to customers is consistent with other content and that customer feedback informs and generates other content.

Manager, Customer Success Management

Regional Team Lead, Technical Support

Unity
Austin
2 days ago
+10
You will be working on both physical and virtual infrastructure navigating all the challenges working with full stack systems, and managing the support teams working across these systems. You must be passionate about building high performance, resilient platforms, and of course, passionate about games. 

Senior Solutions Architect

LogicMonitor
Austin
3 days ago
+62
The Sr. Solutions Architect (SA) is responsible for the discovery and scoping of LogicMonitor Professional Services (PS) engagements for US-based customers. The Solutions Architect partners with Account Executives, Sales Engineers and Customer Success Managers to architect, design, and document implementations and technical deliverables for LogicMonitor customers, working closely with PS Solutions Engineers and Project Managers to hand off custom-scoped solutions and projects for delivery. The SA is responsible for exploring, evaluating and developing new technologies, tools and procedures that enhance the Professional Services portfolio of capabilities. The SA will also provide technical leadership to Services Partners ensuring successful service delivery to LogicMonitor customers.

Solutions Architect

Senior Solutions Engineer - Americas

Plivo
Austin
4 days ago
+23
The Senior Solutions Engineer will assist new and existing customers with onboarding guidance, technical expertise and ongoing technical account engagement across a spectrum of clients including Enterprise, Mid-market, and SMB for the North America & LATAM regions. The ideal candidate will support sales and account management teams and also be the liaison between internal cross-functional teams for smooth on-boarding of all prospects as they go live with production.

Pre-Sales Solutions Architect

MongoDB
Austin
6 days ago
+50
Pre-Sales Solutions Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using MongoDB. The Pre-Sales Solutions Architecture team at MongoDB is made up of seasoned software architects, entrepreneurs and developers who take direct responsibility for customer success, including the design of their software, deployment and operations. You'll work closely with our sales reps and play a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. Travel is required.

Regional Director (Texas)

MongoDB
Austin
1 week ago
+50
We’re looking for a talented, driven leader with great energy, passion and initiative to manage a highly talented Enterprise Account team who drive awareness and new business acquisition for the fastest growing database on the planet, MongoDB.  The Enterprise Account Team concentrate exclusively on formulating and executing a sales strategy within assigned territories, resulting in revenue growth and new customer acquisition. As the Regional Director with a focus on Recruitment, Enablement and Execution for the Dallas team, you will drive revenue and assure the continued successful trajectory of this strategically important territory. 

Head of Americas Solution Architecture

Adobe
Austin
1 week ago
+57
As the Head of Americas Solution Architecture, you will lead and evolve this critical function. Each member of your team partners with Adobe sales teams during the sales cycle to conduct customer discovery, define the scope of consulting services, clearly articulate the vision and roadmap for digital maturity and present findings and recommendations to customer stakeholders. In this role you will be responsible for defining a path to effectively scale the Solution Architect practice through planning, people development, methodology definition, and demonstrating exceptional leadership. This involves maintaining a keen understanding of the Adobe product strategy, consulting offerings, market demand to identify opportunities where Adobe Consulting can bring significant business value to our customers (such as increased revenue, improved customer experience, and more effective use of marketing budgets).

Senior Solutions Engineer

Shopgate
Austin
1 week ago
+33
Reporting to the Director of Sales, you’ll leverage your deep retail and solution SaaS industry knowledge to educate our prospects and inspire confidence in our omnichannel e-mCommerce offerings. Your efforts will help our Sales team achieve their sales quotas and objectives, ultimately increasing conversion and helping accelerate revenue growth.

Information Security Liaison

MongoDB
Austin
1 week ago
+50
This role requires a self starter that can work closely with our Pre-Sales Team with minimal supervision. This is a global role and the Information Security Liaison will report to the Security Liaison Manager within the CISO Organization.  We are seeking a results-driven individual to facilitate an exceptional security experience for our Pre-Sales Team and customers. You will have the opportunity to maintain and improve the systems and processes that enable the CISO Team to maximize the efficiency of the Pre-Sales Team through the use of technology.

Head of Provider Partnerships

Medici
Austin
1 week ago
Have a deep understanding of medical associations and how they operate. Utilize your existing relationships and continue to form close bonds with the leadership of state and national medical associations. Convince association leadership to endorse Medici as their preferred or only telemedicine app. Drive physician downloads through marketing, demos, and presentations. Encourage existing users to continue to use the app and invite their patients by developing and sharing best practices and case study material.

SVP Customer Relations (NorCal)

Arrive Logistics
Austin
1 week ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP Customer Relations (SoCal)

Arrive Logistics
Austin
1 week ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP of Strategic Customers (West Coast)

Arrive Logistics
Austin
1 week ago
+49
As an SVP of Strategic Customers at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This role will require new business development. In addition to identifying new business opportunities, you will be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP Customer Relations (New England)

Arrive Logistics
Austin
1 week ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

Senior Analyst, Risk & Compliance

Medallia
Austin
1 week ago
+50
Develop Medallia’s FedRAMP policies and standards in collaboration with internal teams. Build and maintain the controls matrix, in alignment with multiple compliance frameworks including SOC 2, ISO 27001, FedRAMP and HIPAA. Coordinate all aspects of Medallia’s FedRAMP ATO certification continuance, day-to-day operations and tactical execution of FedRAMP continuous monitoring compliance process (ConMon). Own the annual FedRAMP audit process, educating resources about controls responses and integration to their day-to-day processes. Prepare compliance reports, identify issues and escalate through proper governance channels as needed. Support key business initiatives by identifying security and compliance related risks. Collaborate with teams across Medallia, validate that security controls are implemented and develop recommendations to remediate control deficiencies. Lead the security review component of vendor governance. Prepare status reports and updates for senior leadership.

Senior Manager of Client Success

realtor.com
Austin
2 weeks ago
+14
"The Senior Client Success Manager position is responsible for developing, leading, counseling, motivating, and managing a team of Managers to achieve goals and quota by delivering superior service and solutions to Realtor's clients. The Senior Client Success Manager is responsible for providing the necessary tools, information, and coaching for Managers and their teams to be successful. This includes creating a safe and fun culture to promote employee morale and engagement. The Senior Client Success Manager is also expected to identify improvement opportunities in our processes, reporting, metrics, products, customer service and sales strategies. "

Technical Support & Resolution Manager - Comme…

Adobe
Austin
2 weeks ago
+57
Accountable for driving Quality and Resolution Management across the Customer Engineering & Support organization through a team of Leads and Resolution Managers. Team Leads are responsible for ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly multifaceted team which will develop and establish an enterprise-class quality program and will help push customer experience to new heights! Resolution Managers are responsible for account-level escalations management, serving as a short-term single point of contact for management-selected customers, ensuring consistent communications and driving to resolution.

Technical Support & Process Lead - Commerce Cl…

Adobe
Austin
2 weeks ago
+57
Responsible for driving quality and customer experience across the Customer Engineering & Support organization through ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly dynamic role which will develop and execute an enterprise-class quality program and will help push customer delight to new heights!

Salesforce Administrator

RigUp
Austin
2 weeks ago
+25
RigUp is hiring an experienced, problem solving, and detail-focused Salesforce Administrator who has supported high growth organizations. As a Salesforce Administrator, you will be working in our Sales Operations team with a team of administrators who are responsible for everything from system administration & build across multiple business units. 

Sr Salesforce Admin

OutboundEngine
Austin
3 weeks ago
+27
Work with Finance, Customer Success, Sales and other stakeholders to implement and manage integrations to real-time and batched 3rd party systems. Experience integrating Salesforce with system using web services and app exchange apps. Monitor, assess and report on Salesforce system health and usage. Identify needed system improvements. Monitor performance and scalability and refactor existing sub-optimal features. Assist with data maintenance, imports, exports, and updates using data loader. Release/change management, using multiple sandboxes and change sets. Independently review requests and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution design or solution.

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