Austin Tech Jobs and Startup Jobs

20

Team Lead, Customer Success Manager

Cloudflare
Austin
1 hour ago
+21
You will be our first Customer Success hire in Austin, Texas. You will build and lead a very capable customer success team by recruiting, hiring, training, mentoring and developing new team members in Austin. You'll carry the retention goal for the entire team, and play a major part in the expansion goal for customers as well. This first hire will start in a player/coach capacity, maintaining a book of business in order to learn about our customer journey and the Cloudflare technology. We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving and surpassing our commercial goals.

Technical Support Engineer - Multilingual Preferred

Atlassian Tools Administrator

Data Scientist - Security

IT Billing Applications Manager

Customer Success Manager

Data Analyst - Returnship

Data Scientist

Distributed Systems Engineer - Data

Engineer - Data Center Deployment

Big Data Engineer

IT Technical Billing Lead

Data Analyst

Technical Support Engineer - Returnship

Chief Information Officer

Load 10 more jobs15 jobs at Cloudflare

Director Enablement & Training

RigUp
Austin
1 hour ago
+27
Develop enablement and education programs for sales, on-boarding, customer success, and customer support(revenue organization), design and implement action plans, solicit feedback and measure program effectiveness. Lead and evolve the new hire on-boarding programs for the revenue organization. Develop, manage, and update all value & technical sales training content. Manage and curate sales content and ensure that all information is easily and readily accessible at the point of need. Create written, video, audio content to educate the sales teams and advance deals such as case studies, competitive information fact sheets, product collateral, and custom work. Coordinate with the leadership to deliver ongoing training sessions. Build a method to qualify employee understanding and comprehension of content. Shadow calls and demos within the revenue organization to identify gaps where sales processes can be improved. Field ad hoc content and support requests from the revenue team. Define, track and report on key metrics that indicate sales effectiveness improvements and skill development traction. Partner with Revenue Operations to ensure proper adoption and usage of our tools. Define and map sales processes.

Customer Engagement Specialist

IT Manager

Director of Engineering, Data

Strategy & Planning Analyst

Load 1 more jobs5 jobs at RigUp

Manager of Business Strategy and Process Improveme…

GoDaddy
Austin
12 hours ago
+28
Create and manage a roadmap of strategic imperatives that drive improvements in the customer experience journey and operational workflow. Be a relentless advocate for the Services organization by driving process and optimization standards in support of a best-in-class operations and customer experience. Guide your team to prioritize all shapes and sizes of work based on a set of principles and a common framework. Partner with operations, product and engineering stakeholders to establish strategic team plans and goals. Communicate clearly and often with stakeholders to understand and align on priorities in a changing business environment. Coach a team of analysts to continuously improve their skills and impact on GoDaddy Services while growing their careers and aspirations as they balance the right level of challenge with their skillset. Lead by example in owning initiatives from inception to impact. Build strong relationships and partnerships across GoDaddy’s global organization.

Technical Support Engineer

LogicMonitor
Austin
14 hours ago
+63
The Technical Support Engineer (TSE) is the front-line tech support contact for LM product users and a key contributor to LM customer experience. As the primary interface on incoming client support issues, the TSE will log and own incoming support tickets from receipts to 100% resolution. The TSE will contribute to the product experience through resolving customer problems, educating users on LM functionality and providing useful solutions within the product to the customer.

Business Systems Analyst, Revenue

Associate Technical Support Engineer

Executive Assistant

Internal Systems Engineer

Load 1 more jobs5 jobs at LogicMonitor

IT System Operations Technician

Blackbaud
Austin
1 day ago
+38
The IT Operations Center acts as the starting point into Blackbaud Operations, managing incoming service requests and incidents for Blackbaud’s 45,000+ clients.  Detail-oriented and disciplined, the IT Operations Analyst is focused on service request completion, incident detection and resolution, and providing excellent customer service in a dynamic & fast-paced environment.  The ideal candidate is well versed in ITIL, a great communicator, and able to translate technical knowledge into actionable direction.

VP of Professional Services

Customer Success Manager, Customer Success Operations

Customer Success Manager, Payments

Customer Support, Associate

Customer Success Manager, Arts & Cultural

Senior Network Engineer

Manager, Network Infrastructure

Systems Architect, Infrastructure & Operations

Analytics Consultant

Team Lead, System & Network Operations Center

IT Change Management Analyst

SQL Server Database Administrator, Senior or Principal

Systems Engineer, Email Services

Director, IT Infrastructure and Operations

Manager, IT Change Management

Load 10 more jobs16 jobs at Blackbaud

Technical Account Manager - East Coast

CrowdStrike
Austin
1 day ago
+36
Serve as primary technical contact and augment our customer support teams. Onboard new customers to the CrowdStrike platforms. Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. Escalate customer issues to management when appropriate. Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

Manager, Falcon Complete

Salesforce Business Analyst

Sr. Analyst, Falcon Complete

Senior Intelligence Analyst - Farsi Linguist

Sr. Researcher, Tactical Intelligence

Sr. Incident Response (IR) Consultant

Atlassian Systems Administrator

Desktop Support Technician

Manager, IT Network Engineering

Director, Sales Data Strategy & Shared Services

Senior Systems Engineer - Data Services

Senior Network Engineer

Systems Administrator

Technical Account Manager - East Coast

Sr. Data Engineer

Business Process Architect

IT Asset Manager

Director, Sandbox Research & Development

Senior Intelligence Analyst, eCrime

Load 10 more jobs20 jobs at CrowdStrike

Team Manager, Customer Advocacy

Compeat
Austin
3 days ago
+25
Team Manager, Customer Advocacy This position is available in either our Austin, TX or Petaluma, CA office.  Description Are you a strong leader in the SaaS Customer Advocacy space with a passion for restaurants and industry? Compeat, Inc. is looking for a team lead to guide and mentor a stellar group of Customer Advocacy Managers and Operations Managers. Interested? Read on and apply if you meet the criteria!  Responsibilities: Manage and

Senior Customer Advocacy Manager

Compeat
Austin
1 week ago
+25
Compeat, Inc. is looking to grow our team of Customer Advocacy Managers (CAMs). The Senior CAM is viewed as the primary account leader and single point of contact for all assigned accounts, representing the organization to our customers, and the customers to our organization. These individuals are responsible for identifying where the needs of both groups intersect and working to maximize the relationship for both sides, for the ultimate benefit and success of the company and our customers.

Liquibase Support Engineer

Datical
Austin
1 week ago
+24
As a Software Support Engineer, you will investigate, reproduce, and diagnose complex issues affecting our customers on our products – Liquibase and Liquibase Pro. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.

Senior Back End Software Engineer - Data Platform

GoDaddy
Austin
1 week ago
+28
Solve technical problems that few have solved before – no one else helps Local Businesses the way we do! Participate in the decision-making progress – we want you to speak up! Mentor your team members to share your passion for software, your appreciation for engineering discipline, and your respect for the craft of software development. Take on the challenge of making what you build higher quality, faster, and more scalable. Have a direct impact on the company’s top line performance.

Customer Success Manager

Modernize
Austin
1 week ago
+43
Who we’re looking for: Modernize is looking for a Customer Success Manager to join the Regional ($5M to $20M sized customers) Customer Success Team. The Customer Success Manager role presents the ideal opportunity to further develop your account management skill set as you work to ensure the success of our largest portfolio. You will work collaboratively across internal departments to orchestrate the delivery and optimization of our services to

Client Operations Specialist

EZ Texting
Austin
1 week ago
+35
The Client Operations Specialist will support sales strategy through client retention and satisfaction. In this role, the candidate will help demonstrate the value of EZ Texting's products to our clients. Candidates will be responsible for providing an amazing client experience, deliver prompt and accurate technical support, and ensure client satisfaction on a daily basis. The ideal candidate has excellent communication skills, a great attitude, strong technical aptitude, patience, and the ability to work in a dynamic, fast-paced and fun environment.

Director/VP of Operations & Chief of Staff

Accomplice
Austin
2 weeks ago
+18
Conspiring to create with a common purpose. We are craftsmen, designers, developers, strategists and researchers dedicated to products and experiences worth building. Our team has TWO openings in Austin! We are seeking a Director/VP of Operations (title based on experience of candidate) AND a Chief of Staff!    If you are interested, please review the job recs and apply https://accomplice.breezy.hr/  

IT Integration Architect

UiPath
Austin
2 weeks ago
+34
Understand and analyze integration requirements across enterprise applications' landscape. Leading specific integration projects between different SaaS systems such as: Salesforce, Highspot, HubSpot ,Marketo, Confluence and Microsoft Azure, etc. Provide advice on Integrations projects across; Sales, Marketing, Product and IT divisions globally. Evaluate current or emerging process automation technologies to consider factors such as cost, portability, compatibility, or usability. Develop a deep understanding of the UiPath RPA Platform and its functionalities. Provide professional services in workflow design and issue resolution. Learn and utilize new exciting technologies and how they integrate with UiPath. Collaborate with RPA developers to select appropriate design solutions or ensure the compatibility of automation solutions.

Workday Business Analyst

UiPath
Austin
2 weeks ago
+34
UiPath is looking for an experienced Workday Business Analyst who will support the build-out of Workday as our Human Capital Management (HCM) system. In this role you will bring prior Workday and other HR systems expertise. You will be the primary support point for business process design and configuration, self-service workflows maintenance, data integrity and security, data analysis, systems integration.

Governance Risk & Compliance Manager

SpyCloud
Austin
3 weeks ago
+21
SpyCloud is the leader in account takeover (ATO) prevention, protecting billions of consumer and employee accounts either directly or through product integrations. Our award-winning solutions proactively defeat fraud attempts and disrupt the criminals' ability to profit from stolen information. Our security team is looking for a Governance Risk & Compliance Manager  We are looking for a creative, diligent, technical, and experienced IT

Customer Success Engineer

SpyCloud
Austin
3 weeks ago
+21
SpyCloud is the leader in account takeover (ATO) prevention, protecting billions of consumer and employee accounts either directly or through product integrations. Our award-winning solutions proactively defeat fraud attempts and disrupt the criminals' ability to profit from stolen information.  We are in search of an experienced Customer Success Engineer to join our team. Reporting directly to the Head of Product Strategy and Customer Success,

Senior Security Researcher

SpyCloud
Austin
3 weeks ago
+21
About Us: SpyCloud is the leader in account takeover (ATO) prevention, protecting billions of consumer and employee accounts either directly or through product integrations. Our award-winning solutions proactively defeat fraud attempts and disrupt the criminals' ability to profit from stolen information.  SpyCloud is looking for a self-driven security researcher to come on board and own major portions of our research initiatives that drive our

IT Architect - Integrations Lead

UiPath
Austin
3 weeks ago
+34
In such projects you will design/architect & develop integration solutions by using different technologies such as: - Native Integration capabilities utilizing webservices, SOAP APIs offered within the enterprise systems. - iPaaS solutions such as Dell Boomi, Informatica, Celigo etc. - UiPath RPA techonology utilizing UiPath Robots and web services.

Data Processor, Compeat Pay

Compeat
Austin
3 weeks ago
+25
Receive payment files from customers, validate file formats. Manage daily processing tasks while maintaining SLAs. Maintain solid time management to ensure deadlines are met. Potentially troubleshoot issues within the files. Process files into our partner’s system and balance file totals. Provide reporting back to customers upon successful processing or any payment errors. Operate with a zero-error mentality. Support customers with any research needs or product Q&A. Assist with any necessary integrations with our customer’s banks. Work with customer for any correspondence needed by our partners.

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