Sr. Analyst, Data Insights & Analytics
Influence and drive prioritization of roadmap of Customer Experience analytics and data strategy at Vrbo.
Drive precise, deep analyses and communicate prioritized and recommendations to a variety of stakeholders (experts, non-experts, senior leaders) at various company forums.
You will work with internal partners, both technical and non-technical, to turn data-based insights into hypotheses, leading to experiments that will fuel insights discovery and directly influence strategy refinement.
You will drive increased insight and a clear understanding of contact propensity drivers by identifying how customer behaviors, business and product changes, and other environmental factors influence customer contacts.
You will collaborate with teams globally to ensure standard methodologies and the adoption of business changes as a result of the team’s work.
You will monitor the CE group’s key performance metrics, and quickly identify areas of concern, propose analyses and/or corrective actions.