Austin Tech Jobs and Startup Jobs

146

Evangelism Events Manager

Unity
Austin
1 day ago
+10
The Unity Evangelism team is looking for an Evangelism Events Manager to join our Evangelism team managing events for our large and growing community of developers and interactive creators. These events include large scale day-long Unity developer conferences (300+ attendees), Unity training events for smaller groups, webinars, hackathons, and anything in between.  You will work with Unity evangelists, sales and marketing teams, partners, conference exhibitors, and other internal stakeholders to plan and execute evangelism activities from start to finish, driving adoption of Unity through the planning and execution of events, hacks, meetings, and more. If you have successfully worked on large events, are a self-starter, familiar with the gaming, AEC, or Media & Entertainment industries we want to hear from you!

Technical Support Engineer

Unity
Austin
1 day ago
+10
Ensuring all tickets within our ticket system are correctly actioned and processed within agreed SLA to provide a smooth and excellent customer experience. Actively managing customer expectations and requirements through the use of written and verbal communication and close collaboration with a global team. Creation and maintenance of customer facing documentation, with a “preventative” rather than “curing” mentality wherever possible.  Monitoring, responding to and managing service metrics and alerts; prioritizing as appropriate.  Management of live infrastructure. Fault finding and technical investigation of game server platforms and infrastructure. Communicate with vendors to check, maintain or replace hardware as well as help to identify and fix network related issues.

Business Operations Analyst

Social Solutions
Austin
1 day ago
+26
As part of the Professional Services team, the Business Operations Analyst will be a central point of control and information for the Social Solutions Professional Services team. Resource assignment, utilization, project documentation and reporting will all be managed and delivered by the Business Operations Analyst.

Tier 1 Customer Support Specialist

Guarantee Claim Specialist

Vrbo
Austin
1 day ago
+28
Be an expert on policies related to our Book with Confidence Guarantee. Make judgment calls on customer situations, and request additional information if needed. Reply to emails and other customer’s inquiries related to guarantee claims Review and audit reimbursement claims to detect any inaccurate, inconsistent, or incomplete elements or missing documentation. Manage customer concerns in partnership with management, legal and PR departments Approve claims based on monetary amounts. Serve as a contact point for our Insurance Partners verifying claims. Make phone calls to our payment and booking partners to gather information regarding claims.

Business Analyst, Global Partner Success Operations

Sr. Business Analyst - Global Sales Operations (Salesforce)

Technical Duty Officer

Incident Manager

Policy Manager

Software Technical Specialist-API Support

Customer Service Representative

Business Analyst - Business Operations and Process Strategy

Manager, Global Partner Success Operations

Load 6 more jobs10 jobs at Vrbo

Technical Support Manager (2nd Shift)

WP Engine
Austin
1 day ago
+15
In this role, you will be responsible for the personal and professional development of the team, and should demonstrate a passion for supporting the platform that our customers (and WordPress developers!) Love. This person should find solving problems irresistible, enjoy working collaboratively in a fast pace, 24/7/365 environment and understand that delivering a world-class customer experience is at the heart of our business.

Windows Systems Engineer

Bright Health
Austin
2 days ago
+29
The Windows Systems Engineer is part of the End User Technology and Infrastructure Service Team that delivers desktop support for employees and network/server infrastructure support for the organization. We are responsible for deployment, monitoring, maintenance, security, development, upgrades and support of desktops, laptops, servers, handheld devices, printers, drivers, software, email, patches and operating systems within our environment.

IT System Operations Tech

Blackbaud
Austin
2 days ago
+41
The IT Operations Center acts as the starting point into Blackbaud Operations, managing incoming service requests and incidents for Blackbaud’s 45,000+ clients. Detail-oriented and disciplined, the IT Operations Analyst is focused on service request completion, incident detection and resolution, and providing excellent customer service in a dynamic & fast-paced environment. The ideal candidate is well versed in ITIL, a great communicator, and able to translate technical knowledge into actionable direction.

IT Change Management Analyst

Manager, IT Change Management

Systems Architect, Infrastructure & Operations

Senior Network Engineer

Manager, Network Infrastructure

Customer Support, Associate

Continual Service Improvement Manager

Senior Systems Engineer,

Lean Six Sigma Black Belt / Master Black Belt

Software Instructor

Director, Customer Success - Onboarding & Adoption

Load 8 more jobs12 jobs at Blackbaud

Senior Security Compliance Analyst

Duo Security
Austin
2 days ago
+13
You will recommend and help develop appropriate information security policies, standards, procedures, checklists, and guidelines using industry-recognized security concepts, frameworks, and standards tailored to meet the requirements of the organization and assist IT process owners in the creation and maintenance of these policies/procedures. You will provide approved responses to client compliance inquiries and maintain library of responses. You will work closely with departments, subject matter experts, vendors, & auditors/assessors to continuously identify and manage risks while ensuring readiness to satisfy internal & external audit requirements. You will work with various departments to ensure controls-related documentation in support of information assurance and compliance activities is maintained. You will coordinate evidence gathering within Security and all business units.

IT Technical Billing Lead

Cloudflare
Austin
3 days ago
+21
The IT Billing Technical Lead will manage and coordinate activities concerning Cloudflare’s self-service subscription billing platform including, but not limited to: researching functionality inquiries, managing enhancement requests, providing support for billing system releases and upgrades, and leading the triage and resolution of issues.

Sr. Business Analyst - Go To Market Strategy

Billing Systems Analyst & Solution Architect

Technical Support Engineer - Multilingual Preferred

Atlassian Tools Administrator

IT Security Manager

Load 2 more jobs6 jobs at Cloudflare

Network Engineer

CLEAR
Austin
3 days ago
+14
As the Network Engineer, you will be responsible for implementation, administration, analysis, maintenance, and reporting. Reporting to the Network Operations Manager, you will apply solid technical and problem solving skills to deliver a robust, highly available, and scalable network infrastructure.

Associate Technical Support Engineer

LogicMonitor
Austin
3 days ago
+63
The Technical Support Engineer (TSE) is the front-line tech support contact for LM product users and a key contributor to LM customer experience. As the primary interface on incoming client support issues, the TSE will log and own incoming support tickets from receipts to 100% resolution. The TSE will contribute to the product experience through resolving customer problems, educating users on LM functionality and providing useful solutions within the product to the customer.

Internal Systems Engineer

Business Systems Analyst

Business Analyst - Marketing

RetailMeNot, Inc.
Austin
3 days ago
+40
You will develop interactive dashboards and reports using relational databases, Tableau and Excel to educate decision-makers at all levels of the business. You will distill actionable insights from over 1PB of data to uncover new revenue opportunities and drive the product roadmap forward. You will develop and share new data products for expedited downstream analysis and application. You will solve complex business problems through creating statistical models from data and metadata. You will participate in strategic and tactical planning discussions, collaborate with business customers, gathering requirements and delivering complete reporting solutions. You will use data to equip client-facing teams with insights for client conversations. You will help us find opportunities in both established and new product lines within RetailMeNot.

Customer Care Coordinator (Contract)

Senior Business Analyst - BizOps

Remote role: Network Engineer V

GoDaddy
Austin
3 days ago
+28
We are looking for a talented, driven, and dedicated Senior Network Engineer with SD-WAN and Wireless Networking experience. We have a vast and complex network and a never ending need for innovation in order to meet the needs of our ever changing environment. This position will require advanced knowledge of networking technologies including routing, switching, and security as well as a desire and aptitude to learn new technologies as needed to keep pace with our customer needs. In addition, the network is changing and growing, and these demands require the ability to manage the network in an automated fashion. This requires some experience, and the desire to grow your next generation networking skills.

Business Intelligence Analyst

Arrive Logistics
Austin
3 days ago
+11
Arrive Logistics is seeking a highly-motivated Business Intelligence Analyst to join our team. Our strong data- driven culture offers a unique opportunity for a BI Analyst looking to make an immediate impact across all functions and at all levels of the organization. As the fastest growing logistics brokerage in history, we are seeking someone who will thrive in a fast paced and evolving environment.

Customer Engagement Manager

RigUp
Austin
3 days ago
+27
RigUp is hiring a Customer Engagement Manager that will be responsible for leading a team of 5-7 individuals dedicated to partnering with our customers. We’re looking for a highly motivated individual who thrives in a fast paced environment and has a passion for building relationships with the men and women in the energy industry. Our ideal candidate for this role will be someone who has experience leading high performing teams and working in a high-growth environment. Sound like you? Keep reading. 

BI Manager - Product & Operations

BI Analyst - Talent

BI Analyst - Energy Market

Tools & Technology Specialist

BI Manager - Sales & Marketing

BI Analyst - Sales

BI Analyst - Product

BI Analyst - Operations

Managing Director - Solar, Wind and Renewables

Customer Engagement Specialist

Director Sales Enablement

Business Planning Analyst- Midstream

Load 9 more jobs13 jobs at RigUp

Associate Customer Success Manager

BigCommerce
Austin
3 days ago
+24
Maintain complete ownership over an assigned Book of Business of Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong reference-able working relationships with your clients from entry level to C-level executive. Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals.

Technical Support Representative

Senior Analyst, Business Strategy

Director of Mortgage Operations

Perch
Austin
4 days ago
The Director of Mortgage Operations will help lead the design and implementation of Perch Mortgage. Located in Austin, TX and reporting to the Head of Business Development, Brett Robbins, you’ll be responsible for managing mortgage compliance and processes while delivering a best-in-class customer experience. The ideal candidate possess deep knowledge and experience in residential mortgage lending. This person should be both creative and entrepreneurial as well as passionate about building a modern mortgage brokerage from the ground up. As the Director of Mortgage Operations, you’ll help Perch grow revenues while reducing stress and uncertainty for millions of borrowers who move each year. 

Escrow Assistant

Perch
Austin
4 days ago
A great candidate for this position is extremely detail oriented and has the ability to juggle multiple tasks with competing deadlines. From post-contract to close, you will be on the front lines of customer engagement where you’ll use strong problem-solving and process execution to drive outcomes. You are able to learn and adhere to new processes quickly and also stay on top of modifications as the business evolves.  This is a hands-on role at an early-stage company. You are someone who is comfortable with change, welcomes innovation, and is always willing to roll up your sleeves on any task big or small to help deliver an incredible home buying and selling experience for our customers. You work with a sense of urgency at all times and believe in consistently doing what’s right for the customer.

Transaction Coordinator

Perch
Austin
4 days ago
Remotely support our team of in-market Local Market Experts(San Antonio, Dallas/Fort Worth, Austin) to manage and coordinate all aspects of our Buy & Sell real estate transactions. Drive time-sensitive, detail-oriented tasks from executed contract to close (for both sell-side and buy-side) with a focus on creating the best experience for our customers: Create contracts and amendments . Coordinate closings with the title company and lender to ensure collection of all appropriate documentation to complete closing in a timely manner. Ensure all required documents are signed, scanned, and saved for closing and mailed out, as needed. Monitor and validate disbursement and receipt of funds and fee payments. Start/stop utilities as needed. Track all progress on each transaction in our CRM systems.

Customer Experience Associate

Perch
Austin
4 days ago
The Customer Experience Associate plays a critical role in generating new business opportunities through inbound and outbound sales calls and will be the first point of contact between homeowners and Perch.  The ideal candidate will have 1-2 years experience in a sales role, customer service role or in the real estate industry. The right candidate will be friendly, organized, and trustworthy, in order to create an exceptional customer experience. One of the things our customers love the most about the Perch experience is the level of support they get. In this role there will be an opportunity for ongoing mentorship by Perch Sales Leadership. 

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