Austin Tech Jobs and Startup Jobs

We are seeking a Technical Support Engineer to join our team. You will work with our users on the most complicated technical support issues as well as the Technical Operations team responsible for running our global, distributed network. You will also build system tools including writing web security firewall rules and build analytics tools. This is a position where you will be working directly with our customers, while learning the inner workings of Cloudflare's technology and the products we offer.

Procore is seeking an Enterprise Customer Success Manager to focus on building, retaining and growing our most strategic Enterprise Clients. This person will work closely with their Enterprise Sales counterparts and act as a liaison between various Procore teams in order to ensure our clients are set up for success. To be successful in this role, we’re looking for individuals with a consultative mindset who can quickly understand both Procore’s Technology and the industries we serve. You will apply best practices and solutions to each client based on their individual business goals and objectives. You’ll be instrumental in developing and maintaining C-Level relationships and responsible for delivering custom ROI analysis for your client base. Leveraging this consultative approach, you will deliver Industry and Technology thought leadership while encompassing Procore’s values of Openness, Optimism and Ownership.

As a Technical Account Manager based in our Austin Four Points Office you will operate as the lead technical point of contact for any and all matters specific to your customers and advise some of the most exciting and fastest growing merchants in eCommerce. By developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors you will offer industry leading advocacy, drive client revenue growth, and help our clients Sell More!!

Join our Customer Care team and be a part of the excellent support system that we provide for our users. We take pride in delivering outstanding service to both external and internal customers and exemplifying teamwork on a daily basis. You will be working side-by-side with other technicians and will provide technical assistance and training to our customers.  This position requires handling a full range of tasks, so multi-tasking is a necessity. With our mission to provide an unparalleled customer experience, we offer support seven days a week and require weekend availability from our team members.

The Cloud Support Engineer is part of our Services Support team and plays an important role in post implementation support of SailPoint’s Identity as a Service offering, IdentityNow.  You will be working directly with our customers and implementation partners to identify the cause of any post-deployment Out-Of-The-Box issues and works with the larger team to help resolve them to ensure the success of the customer and the highest customer satisfaction.  

Blackbaud is seeking a Network Engineer to work among a passionate team responsible for fast and effective operations support and for engineering innovative infrastructure and application solutions with increasing reliability, scalability, supportability and security.  You will play an instrumental role in our journey to a public cloud model while also sustaining a high level of quality in our current co-located data centers, responsible for both cloud-based and physical infrastructure and application solutions.  You’ll relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction. To be successful in this role, you will need to actively engage in navigating the intersection of engineering and operations.  You will dive into the details to understand a complex system of environments and applications, with a drive to identify opportunities to streamline and automate wherever possible.  You are someone that keeps up with industry trends and effectively adapts to rapidly evolving technologies.  You thrive in a culture that leverages data and metrics to make informed decisions and guide change.

Join Amherst as a Business Intelligence Analyst to evaluate real estate and market data for our single family residential capital platform. Over the last four years, this platform has raised over $3 billion of capital and acquired of ~12,000 single family homes across the United States.

Investigate, analyze, contain, and report IT security incidents in accordance with the incident response plan. Be a part of the incident response on-call rotation, which may include weekends and holidays. Create documentation and contribute to process build out for incident response. Help enhance and mature incident response practices. Work with and assist employees with security questions or escalations. Perform network/system forensic investigations. Learn and cross train in all CLEAR technologies. Conduct internal and external security audits. Recommend and install appropriate tools and countermeasures. Define, implement and maintain corporate security policies. Work with key business leaders to help identify critical assets and their protection.

Improve customer relationships as they move through the on-boarding process from the post-sale phase, thru transition to the Solutions team, and then throughout their time at ScaleFactor.  Are always a step ahead in anticipating, setting and communicating customer expectations throughout the on-boarding phase. Manage all aspects of the customer journey from leading meetings, facilitating introductions to other team members, etc. Determine and understand customer’s needs and map to ScaleFactor’s software offerings. Identity and articulate themes from customer accounting and finance infrastructure and systems data. Own the relationship with assigned customer accounts, including increasing adoption, driving correct usage, ensuring retention, increasing renewals, and increasing overall satisfaction. Bridge the gap between Customer Support and the Product teams. Work to establish a trusted relationship with each customer while driving the continued value of ScaleFactor’s products. Act as a customer advocate to collaborate and share customer feedback internally with Product, Engineering and other cross-functional teams to enhance ongoing product development efforts.

WHAT YOU'LL DO Manage, retain, and grow customer relationships Troubleshoot their issues in a timely manner with a positive attitude Think creatively about how to consistently surprise and delight customer offices Customize the process to seamlessly onboard new and future customers Advocate customer needs internally to continuously improve the customer experience Find innovative ways to enhance operations at Eden that help us better serve

Provide top-notch support to R365 customers via phone, email, screen sharing, Zoom meetings, etc. Respond to client questions, troubleshoot issues, and recommend or perform actions to correct problems. Address user tickets in a timely manner regarding technical issues related to restaurant software. Educate and direct customers where to find training and self-help articles. Conduct remote troubleshooting and guide users with simple, step-by-step instructions. Gather necessary information to add value in assisting a specialist to solve deeper issues. Communicate professionally and effectively. Innovation, Quality, and Accountability in all you do!!

Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants.  We are one of the fastest growing tech platforms in the restaurant space and we recently secured a $20M investment from Bessemer Venture Partners. Our client list includes well known franchises to your favorite local spot, fine dining to fast

Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants.  We are one of the fastest growing tech platforms in the restaurant space and we recently secured a $20M investment from Bessemer Venture Partners. Our clients include well known franchises to your favorite local spot, fine dining to fast casual…

Serve as the first point of contact for all inquiries and questions received via phone and email. Advise clients on how KW MAPS Coaching programs, products and events can best support their business needs. Build relationships by proactively calling clients to determine satisfaction and maintain accurate feedback. Participate in events, including processing event registrations and assisting on-site during events. Process, track and resolve all requests in database. Other duties as assigned.

Develop web-based dashboards, reporting and analysis tools that will be embedded in applications for Keller Williams agents and leadership. Consult with KW business leaders to understand their challenges and key decisions in order to establish the right metrics to deliver high-quality, actionable insights. Rapidly develop proof-of-concept reporting and data solutions that represent new means of distributing and delivering insights. Collaborate with data architects and engineers to define requirements for new Data Warehouse subject areas. Establish and maintain an inventory of current reports and dashboards to inform the BI team's strategic alignment with team and organizational goals. Create, implement and maintain tools that promote data governance (metric consistency and clarity) and consistency across the organization. Establish a deep, insightful understanding of our organizational data and 3rd party data.

We are seeking a talented, bright, and energetic professional with account and relationship management experience to  join our Austin team.  The perfect candidate will be a self-starter who is highly analytical, detail-oriented, and has the ability to make and articulate clear, informed recommendations. The position is fast-paced and highly visible to our executive leadership team, and it offers excellent  potential for upward mobility. The

I’m seeking an emotionally intelligent, highly energetic, positive individual who loves life and is just as excited to take on the world as I am. If you leap out of your bed every morning doing cartwheels, consider yourself as tenacious, unflappable, and motivated with a sheer grit to be at the top of your game, you may be the right fit. If this sounds like it might be for you, please keep reading.

The Administrative Assistant will be responsible for providing high-level, administrative support to several junior level professionals within the company: Including, but not limited to, managing their schedule, meetings and travel. This position requires that you are highly organized, can juggle many tasks at once, are not easily overwhelmed, and are comfortable interfacing with all levels of internal management and staff as well as outside clients, vendors and candidates in a fast-paced environment. The Administrative Assistant maintains and protects highly confidential corporate information, is the first point of contact in person and on calls for executives from internal departments and external clients and works independently with minimal supervision or direction. The Administrative Assistant is a trusted and effective partner to the Executive team and a helpful and willing contributor to the Administrative team.

Have a deep understanding of medical associations and how they operate. Utilize your existing relationships and continue to form close bonds with the leadership of state and national medical associations. Convince association leadership to endorse Medici as their preferred or only telemedicine app. Drive physician downloads through marketing, demos, and presentations. Encourage existing users to continue to use the app and invite their patients by developing and sharing best practices and case study material.

The OneSpot Customer Success team is growing! We’re looking for an experienced SaaS Account / Customer Success Manager to join our Austin office. This role reports to the SVP of Customer Success and will be charged with the management, retention and growth of strategic accounts. You will own accounts after the sale and work with the product and integration team to make sure that OneSpot clients are successful and view OneSpot as an invaluable partner.