Austin Tech Jobs and Startup Jobs

Support the people operations of the business, which includes prepping welcome packs for new team members and providing a great experience. Manage the cleanliness of the reception area and meeting rooms as needed. Perform general office duties, including scanning, printing, and troubleshooting when necessary. Greet & register guests and show them around as needed. Assist the HQ Manager with organizing customer welcome packs and managing inventory for the business. Assist with events (on-site and off-site) like lunch & learns, team activities, and other events as needed. Manage the Director of People’s calendar, confirm key meetings and prioritize and schedule meeting requests and conference calls. Manage the Director of People’s inbox and communications including responding on the director’s behalf and ensuring timely responses for all VIP interactions.

We’re looking for a Systems Analyst to oversee information systems functions for the Engineering department. That will include the administration, configuration, and optimization of technical information systems platforms. In this role, you’ll protect the R&D team’s data, tools, and information systems while ensuring rapid response and an excellent customer experience for all users. Responsibilities include analysis, and modification of enterprise systems access, application software configurations, and systems management, including auditing and reporting.

  Compeat is a leading provider of SaaS fully-integrated technology solutions for the restaurant industry. We are growing exponentially, and are looking for phenomenal people to grow with us. We pride ourselves on our amazing people, top-notch technology, and a fun employee-focused corporate culture. As the IT Director, you will be responsible for IT and DevOps at Compeat. The ideal candidate has experience moving an IT organization in the

Stock all kitchen fridges, supply stations, and snack bins. Clean and tidy kitchen dailyTrack inventory of all kitchen items and perishables. Clean and tidy all conference rooms and employee desks. Clean all office common space weekly. Assist employees with supplies requests.   RigUp is a technology company that's building a platform to better support the energy workforce. Through the industry’s largest marketplace, we’re improving the lives of

We are currently seeking a Full-time, highly motivated Client Success Representative to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process. Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up! You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!

You will be the face of our company and have an opportunity to deliver a world-class experience with every interaction with our customers on our live contact channels of chat and phone. You'll get to apply creative problem-solving techniques to identify and solve the source of problems while keeping our customers happy and engaged. Demonstrate commitment to continuous learning, to grow technical knowledge to better support our customers as well as strengthening your own technical skillset. Help maintain a great team and working environment by assisting fellow team members. We are a global inclusive team and we work together! Demonstrate a positive attitude when faced with change, working with your teammates and with our customers.

You will be the face of our company and have an opportunity to deliver a world-class experience with every interaction with our customers on our live contact channels of chat and phone. You'll get to apply creative problem-solving techniques to identify and solve the source of problems while keeping our customers happy and engaged. Demonstrate commitment to continuous learning, to grow technical knowledge to better support our customers as well as strengthening your own technical skillset. Help maintain a great team and working environment by assisting fellow team members. We are a global inclusive team and we work together! Demonstrate a positive attitude when faced with change, working with your teammates and with our customers.

Be accountable for the business unit’s performance versus a mutually agreed upon strategy and budget. Optimize the strategy and key initiatives to accelerate growth and profitability. Work with FP&A on optimizing product strategy. Work with Product and Marketing on optimizing exposure of the product to Aceable’s course takers as well as fostering programs to grow new prospects for the operation. Lead efforts to optimize call center costs while maintaining a high standard of quality in alignment with the Aceable brand. Manage a team of high caliber industry veterans, ensuring everyone is well-coordinated within Aceable as well as productive via managing people and procedures. Review organizational process flows and expenses with an eye towards further improving efficiencies.

About Shipwell Shipwell believes we are fundamentally changing the logistics industry by breaking the mold of how the supply chain has been operated since its inception. We work with thousands of shippers and carriers to create the first automated solution in logistics through an unmatched technology platform that enables everyone to ship like Amazon. With a fast-paced and gritty startup mentally, which is generating a lot of buzz in the

Client Success Manager About DISCO DISCO was initially developed at a litigation boutique in Houston. It was born out of the firm’s frustration with conventional eDiscovery tools that were slow and difficult for lawyers to use. Instead of being forced to adapt our work methods to technology, we wanted to invent technology that works the way lawyers work. DISCO was the result, and today we are the fastest-growing eDiscovery solution in North

Team Manager, Customer Advocacy This position is available in either our Austin, TX or Petaluma, CA office.  Description Are you a strong leader in the SaaS Customer Advocacy space with a passion for restaurants and industry? Compeat, Inc. is looking for a team lead to guide and mentor a stellar group of Customer Advocacy Managers and Operations Managers. Interested? Read on and apply if you meet the criteria!  Responsibilities: Manage and

RigUp is looking for a Customer Engagement Representative to join our newly-formed Community Management team. The Customer Engagement Representative will focus on building and strengthening relationships with our customer base: independent contractors in the oil and gas industry. The Community Management team partners with marketing to drive customer engagement and customer success and support to drive customer satisfaction.

Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery. Build strong relationships with our customers and gain a deep understanding of their industry and business strategy. Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business. Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems. Be the voice of the customer, essential to project success and helping our customers reach their goals!

What is cool about this job In this role, you will be responsible for the personal and professional development of the team, and should demonstrate a passion for supporting the platform that our customers (and WordPress developers!) Love. This person should find solving problems irresistible, enjoy working collaboratively in a fast pace, 24/7/365 environment and understand that delivering a world-class customer experience is at the heart of our

What's Cool about this job You will serve as the first point of contact for our premium and enterprise customers as well as an escalation point for our Level 1 Support Team, supporting all of their WordPress questions and needs. You will continue to develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both

As the Security Operations Manager, you will lead the team esponsible for incident response, vulnerability management, vendor security assessments, and security awareness for the entire company. In this role, you will be responsible for empowering the Security Operations team and contributing to and supporting the Security Operations vision.

The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals.

As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Our Customer Support Manager is ultimately charged with monitoring the day-to-day operations of our support team to ensure we are meeting our goals/metrics around the resolution of complex technical issues for our clients using the MineralSoft by Drillinginfo solution. The primary responsibilities of this role will include leading ticket reviews, coaching our functional and technical support team, putting in place practices to improve overall productivity, establishing and monitoring KPI’s, serving as an escalation point for complex support issues and helping to prioritize as well as resolve tickets in the Salesforce Service Cloud environment. The ideal candidate will have experience in a lead or management role for a support organization, will be able to resolve technical and functional complexities and will have strong communication skills. This position will be based in Austin, Texas. 

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. As Business Strategy Analyst you will work closely with stakeholders across the organization to measure and quantify business processes and performance and formulate strategic recommendations to improve business outcomes. This role will