Austin Tech Jobs and Startup Jobs

137

Technical Support Representative

BigCommerce
Austin
1 hour ago
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.

Senior Analyst, Business Strategy

Director, Strategic Business Development (eCommerce)

Associate Customer Success Manager

Security Governance Risk & Compliance Analyst

Product Support Engineer

Load 2 more jobs6 jobs at BigCommerce

Billing Systems Analyst & Solution Architect

Cloudflare
Austin
1 hour ago
+21
Analyzing all billing procedures and identifying opportunities for improvement.  Documentation as well as the communication of functional requirements to applicable Enterprise teams, to ensure business requirements are clear, concise and accurate. Participate in projects/change requests as needed, recommend solutions that demonstrate the core strengths of Enterprise platform and/or serve as a subject matter expert in Billing, and other related financial applications. Serve as liaison between development teams during development, testing, and implementation stages- facilitating the coordination, testing, and deployment of application releases. Ability to lead as a consummate business professional -demonstrating knowledge and understanding of customer-centric approach to billing, and deliver credible and accurate presentations or product demonstrations. Develop and maintain a current knowledge of billing and related finance/accounting process. Manage data validation and work with reporting and interface analysts to ensure accuracy and data verification of reports, query results and quality/state reporting.

Salesforce Developer

Technical Support Engineer - Multilingual Preferred

Technical Support Engineer - Returnship

Team Lead, Customer Success Manager

Atlassian Tools Administrator

Customer Success Manager

Data Analyst - Returnship

IT Technical Billing Lead

Sr. Business Analyst - Go To Market Strategy

Load 6 more jobs10 jobs at Cloudflare

Enterprise Solutions Director

DISCO
Austin
1 hour ago
+31
As the Head of Enterprise Solutions, you are responsible for aiding DISCO’s clients in maximizing the power of DISCO for their firm-wide rollout. You will aid in the scoping of each implementation with the project team and lead the development of solution automation and workflow development. 

Director, Technical Customer Success (Director, Te…

Rapid7
Austin
2 hours ago
+24
Rapid7’s global team of Technical Account Managers and Customer Success Engineers provides our customers with expert advice, technical assistance, and enablement. We are seeking a senior leader who is capable of scaling our technical customer success services to match Rapid7’s growth and evolving product portfolio. Reporting to the VP of Global Technical Support, this is an opportunity to define the next generation of services as well as build the team and processes required to drive successful outcomes for our customers. If you are passionate about developing people as well as working cross-functionally to deliver value to customers, this could be the role for you!

Desktop Support Technician

CrowdStrike
Austin
3 hours ago
+36
Serve as technical problem resolution resource for front line ServiceDesk support and assist with inbound support requests to receive, triage and resolution for internal customers. Maintaining an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations. Managing the fleet of employee computers via monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop and desktop systems. Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets. Configuring new-hire systems and performing IT on-boarding for new employees.

Director, Business Value and Strategy

Director, Global Services Alliances

Manager, IT Network Engineering

Desktop Support Technician

Atlassian Systems Administrator

Sr. Consultant

Systems Engineer (VDI)

Security Researcher

Technical Account Manager

Technical Support Engineer

Senior Network Engineer

IT Asset Manager

Load 9 more jobs13 jobs at CrowdStrike

Network Reliability Engineer

ThousandEyes
Austin
4 hours ago
Are a fast learner and comfortable working with new technologies. Are exceptional with network fundamentals and protocols such as TCP/IP, DNS, BGP, OSPF, and HTTP. Have experience with open-source network automation frameworks and building software to manage and monitor the network (common languages are Python and Go). Are familiar with various network hardware and operating systems. Have network security experience including network and application firewalls, IDS, IPS, and DDoS. Are comfortable working with Linux systems, containers and kubernetes.

Professional Services Consultant

ThousandEyes
Austin
4 hours ago
You'll need to be a ThousandEyes product expert, with cross-platform integration experience, monitoring system expertise, and a strong foundation in Linux and core network architecture. You'll plan for and deliver on a wide range of engagement types, including implementation, configuration and documentation of monitoring services, end-user training, optimization, and third party systems integration. You'll need to be a jack of all trades who's polished and easy to put in front of a wide variety of customer roles - and need to love working for a growth stage company in the Digital Experience Monitoring space. You are an enthusiastic self-starter, intellectually curious and a fast learner, and a stickler for details, since you'll be working with some of the smartest operational people here that you ever have. You can think on your feet, create simple from complex, and produce credible documentation, and read patterns from data to infer conclusions. You’re both a good juggler - able to keep many projects moving forward without dropping them, and a good communicator.

Senior Systems Administrator

A Cloud Guru
Austin
15 hours ago
+30
As an IT Operations Manager at A Cloud Guru, you'll be owning the daily administration for the growing Austin office and collaborate on global projects with our IT and Security team out of Melbourne You'll be responsible for on-boarding systems for new hires, supporting employees with technical issues, and working with the global team on security best practices. 

Administrative Assistant (Front Desk)

Social Solutions
Austin
19 hours ago
+26
Answers telephones and directs the caller to the appropriate associate. Will transfer a caller to an associate's voice mailbox when the associate is unavailable. Monitors visitor access and issues badges when required. Greets and directs visitors to the company. Takes and retrieves messages for various personnel. Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.  Receives sorts and forwards incoming mail. Maintains and routes publications. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.). Assists in the ordering, receiving, stocking and distribution of office supplies.

Tier 1 Customer Support Specialist

Client Success Manager

Client Success Manager

DISCO
Austin
21 hours ago
+31
Client Success Manager About DISCO DISCO was initially developed at a litigation boutique in Houston. It was born out of the firm’s frustration with conventional eDiscovery tools that were slow and difficult for lawyers to use. Instead of being forced to adapt our work methods to technology, we wanted to invent technology that works the way lawyers work. DISCO was the result, and today we are the fastest-growing eDiscovery solution in North

IT Project Manager

SailPoint
Austin
23 hours ago
+32
This is an internal IT Project Management role on SailPoint’s IT Enterprise Programs team.  You will primarily be interacting with “internal customers” from multiple departments within the company.  Expect to work with Engineering, IT, Sales, Marketing, Finance, and Services to drive cross-functional and cross-organizational IT projects from inception to completion.  You will address business needs by evaluating business requirements and helping to identify technology solutions for those requirements. 

Analyst, Global Partner Success Operations

Vrbo
Austin
1 day ago
+28
Vrbo is seeking a top-tier Business Analyst to join our Global Partner Success Operations team in Austin. The Global Partner Success Operations team produces enterprise-wide visualizations and analytical reporting used by both account managers and senior leadership to make key business decisions. The team consists of high performing creative analysts capable of crafting and developing critical data sources along with the business knowledge to communicate their findings.

Product Support Representative

Associate Partner Success Strategy Analyst

Guarantee Claim Specialist

Service Level Supervisor

Software Tech Support Specialist

Manager, Metadata Platform

Partner Success Manager

Business Analyst, Global Partner Success Operations

Load 5 more jobs9 jobs at Vrbo

Technical Operations Analyst

DISCO
Austin
1 day ago
+31
The ideal candidate will have a passion for solving problems and creating highly satisfied customers. The role requires excellent technical skills in order to understand and address issues in Disco’s applications. The role also requires the ability to communicate effectively to both technical and non-technical users and be able to translate requirements from the services organization to the engineering teams.

Business Analyst- Guided Products and Services

GoDaddy
Austin
1 day ago
+28
The Business Intelligence team is looking for an experienced analyst to focus on customer operations and retention. As a business analyst, your goal will be to use data analysis to yield new insights about our customer base and make recommendations for increasing revenue and operational efficiency.

Associate Technical Support Engineer (9AM - 6PM)

Khoros
Austin
1 day ago
+52
The Associate Technical Support Engineer role is entry level technically and is responsible for ensuring that our customers are communicated with, our internal staff members are followed up on, and dealing with the bulk of our straightforward technical questions. This team takes on learning the system and technologies, but we have the luxury of training you in the details. 

Desktop Support Specialist

AlertMedia
Austin
1 day ago
+29
The Desktop Support Specialist will work with other IT staff to provide our employees with fast and friendly support with all of their technology needs. This includes diagnosing, repairing, maintaining and upgrading Windows & Mac machines, servers, phones and critical software applications as necessary to ensure smooth operation.

IT Services Manager

Vista Consulting Group
Austin
1 day ago
+32
 Vista Equity Partners is seeking a talented IT Services Manager to provide operation and strategic oversight of the IT organization's procurement, supplier and asset management activities as well as Operations and Financial Analysis functions. This is an exciting role for a leader who is passionate about building a strong foundation of operational excellence in these key functions within our IT organization.  The successful candidate will have a strong background in IT procurement, supplier management as well as finance and operations.  In addition, they will have a holistic, service-oriented approach to business relationship management as this role provides foundational services across the enterprise. A strong affinity to leveraging data to inform decisions is desired.

Incident Response Analyst

CLEAR
Austin
1 day ago
+14
We are looking for an Incident Response Analyst to join our Advanced Cyber Capabilities team. Analysts must be agile, willing to learn, and able to think outside of the box in order to operate effectively in an ever changing threat landscape. The ideal candidate has a strong drive to solve security challenges and the desire to implement best-in-class security measures using cutting edge technology. 

Customer Success Analyst

Juniper Square
Austin
1 day ago
The Juniper Square Customer Success Analyst Team solves complicated problems, answers questions and is a trusted partner to our private equity customers. This team serves as the eyes and ears of Juniper Square, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development. The Customer Success Analyst team partners closely with Customer Success Managers to ensure customer satisfaction, growth and retention.

Office Manager

System Surveyor
Austin
1 day ago
About System Surveyor System Surveyor is an Austin “A-List” company with a big future. The company offers a Business to Business (B2B) Software-as-a-Service (SaaS) solution to professionals in the electronic security, IT, Audio-Visual and Fire Alarm industries.   Named #4 on Pepperdine University’s “Most Fundable Companies” list, System Surveyor has been recognized with six industry awards for innovation. Based in southwest Austin, the company

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