Keller Williams Realty International
1 week ago
Hire, train and manage a team of Technology Support Representatives to deliver superior customer service in a fast-paced, ever-changing environment.
Partner with leadership to establish performance and quality metrics and provide team accountability in meeting those objectives.
Supervise the workflow of the team, including creation of shifts and shift adjustments, quality of service and opportunities to improve procedures and policies.
Create training opportunities to ensure all team members remain ahead of changing technology.
Serve as point of escalation, handling customer complaints with fluency and calmness.
Communicate high traffic or high attention issues to leadership for awareness and recommend action to resolve issues proactively.
Maintain relationships with KWRI vendors, participate in calls, monitor ongoing issues and maintain best practices.