Mid Level Austin Startup and Tech Jobs

47

Customer Success Manager I

Spredfast + Lithium
Austin
5 hours ago
+16
We are looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of our rapidly growing customer base. In this role, you will be the key point of contact for our customers, developing and sustaining strategic relationships with a portfolio of top-tier enterprise customers, and responsible for driving success and adoption throughout all aspects of the customer's journey.

Client Success Manager

Iodine Software
Austin
7 hours ago
+11
You will be responsible for managing a portfolio of clients and working directly with those clients on their requirements with the ultimate goal of client retention. If you are driven by building relationships, solving complex business problems and exceeding client expectations, this position may be right for you.

Data Analyst (Senior)

RigUp
Austin
21 hours ago
+24
We are looking for a passionate Senior Data Analyst. The successful candidate will be developing technical solutions to business problems by turning data into information, information into insight, and insight into data-driven decisions. The individual has strong analytical skills with the ability to acquire, organize, analyze, and disseminate information with attention to detail and accuracy. The candidate delivers analytics from conception to implementation including responsibilities in data acquisition, transformation, analysis, dashboard creation, and data automation.

Platform Operations Specialist

CrowdStrike
Austin
1 day ago
+26
CrowdStrike Services is seeking a Platform/Operations Specialist who would be responsible for the planning, deployment, field and operational support of the CrowdStrike platform and related applications. The Platform/Operations Specialist (Platform Specialist) will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow on customer support for the CrowdStrike platform & applications.

Technical Account Manager

Senior Network Engineer

Executive Assistant - VP of Support

ClearDATA
Austin
1 day ago
+37
ClearDATA is seeking an Executive Assistant reporting to the VP of Support. The ideal candidate will use their strong organizational, communication and planning skills to help drive the efforts of the Support leadership team. This person should also be passionate about creating a new category of technology that will fundamentally make healthcare better. If you are looking for a great opportunity to grow and develop your career and work with innovative people, come and join the ClearDATA team! In this role you will be responsible for prioritizing departments efforts, organization of the calendar, coordinating team planning for standups and quarterly goals, documentation of meetings, and special projects as needed. This person will also enforce processes, proactively following up with team members to effectively meet deadlines and be a culture advocate.

Director of Strategic Planning

Tecovas
Austin
2 days ago
As a key member of the Merchandising team, this planning leader and critical team member will develop, own and lead the creation and execution of inventory and demand plans that meet the financial goals and business objectives of Tecovas. This role is highly cross-functional in nature and will partner closely with Finance, Operations, Marketing, and Retail leadership. Ultimately, this planning leader is accountable for owning our overall investment in inventory by making sure our on-hand balances are healthy, by ensuring that our inventory is turning at the right pace, by planning SKU balance and velocity targets across all categories, and in the end, by delivering a healthy gross margin return on our inventory investment.

Executive Assistant

ClearDATA
Austin
2 days ago
+37
ClearDATA is seeking an Executive Assistant reporting to the Chief Technology Officer. This person will primarily support the CTO while also assisting with the scheduling and travel needs of other senior product executives. The ideal candidate will use their strong organizational, communication and planning skills to support the product group to help drive the efforts of product development. This person should also be passionate about creating a new category of technology that will fundamentally make healthcare better. If you are looking for a great opportunity to grow and develop your career and work with innovative people, come and join the ClearDATA team!

Senior Customer Support Representative

Smarter Sorting
Austin
2 days ago
+18
Answer and respond to all incoming support calls and emails with exceptional levels of customer satisfaction. Develop and build upon existing processes such as tickets, reporting, training and other foundational aspects of support. Troubleshoot hardware and software issues and escalate to technology team as needed. Hit SLAs and KPIs related to first response time, resolution time, customer satisfaction etc. Ensure that work resources are reviewed and updated as needed for our external knowledge base. Manage all support tools (HelpScout, Aircall, etc.). Make effective independent decisions and develop goals, action plans, and deadlines. Develop and maintain relationships with current and future Municipal and Large Retail customers. Organize, audit and maintain client directory and documentation. Develop protocols and guidelines to address client needs and issues. Design a process for soliciting client feedback and implement ways to improve. Assist in onboarding new clients. Assist sales and engineering with new product research, customer needs, and market trends.

Customer Success Manager

HotSchedules
Austin
3 days ago
+40
In this key role reporting to our Director of Customer Success, your objectives are to maximize customer retention and success while driving operational excellence to ensure that your portfolio of customers are realizing the full value of their investment throughout the customer lifecycle.  This role requires working alongside Sales, Product, Professional Services and Management to constantly represent the voice of the customer and to drive the highest possible return on investment. Key focus areas will include revenue retention, revenue expansion through renewals and lead generation and execution of business reviews with occasional C-level presence.  

Account Services Manager

Opcity Inc
Austin
3 days ago
+14
Proactively Communicate - The core function of this role will be ensuring Opcity’s lead partners and vendors deliver on their commitments, and regular, daily, value-add communication to strengthen relationships is the priority. Operate Urgently and Accurately - Work with sales, partners, customers and support to develop scalable systems and protocols for speed, accuracy, efficiency and client satisfaction. Clearly Communicate - Build and maintain internal and external communications and activities to ensure all parties are clear on progress, next steps and needed resources. This role has significant client-facing aspects. Create Buy-in and Clarity with Team - Regularly meet with internal stakeholders to identify process improvements to ensure objectives are met. Demonstrate Commitment to Objectives - Own the processes necessary to deploy to completion essential new initiatives including onboarding new partners with clarity on how to prioritize activities for maximum impact to client and business success.

Partner Growth Manager

Senior Business Operations Strategy Analyst

HomeAway
Austin
3 days ago
+28
The role will actively work with business analytics teams as well as cross-functional team members (Marketing, Product, Partner Success, etc.) to monitor, analyze and augment the business strategy, collaborate on action plans, coordinate execution, and track overall progress. Your work will have influence over almost every major function of the business and develop a very deep understanding of the performance drivers of our marketplace. You will have regular and frequent interaction with senior leadership across the organization. A successful analyst will maintain strong alignment and partnerships with key stakeholders to ensure that the partner strategy is well planned, understood, communicated and effectively executed.

Manager, North America Partner Success

Senior Manager, Corporate Strategy

Commerce and Strategy Analyst

Associate Product Manager, Data Platform

TrendKite
Austin
3 days ago
+20
Manage the day-to-day operations of a local team of Data Quality Analysts. Coordinate the work of an offshore team of analysts and researchers. Ensure that all requests to the team are properly ticketed, tracked, and resolved within agreed response times. Report weekly on the volume and types of requests handled and team performance metrics. Proactively analyze problems handled by the team to spot trends or signs of other problems. Investigate the root causes of issues and work closely with internal teams and vendors to resolve them. Work closely with product management to provide data support for new features.

Senior Customer Solutions Engineer

Duo Security
Austin
3 days ago
+13
As a Senior Customer Solutions Engineer, you will partner with our Customer Success Managers to drive time-to-value for Duo’s strategic Enterprise customers, specifically by leading technical onboarding engagements. You will provide architectural guidance and best practices that translate business objectives and requirements into specific recommended configurations, and identify/troubleshoot potential deployment blockers. You must be a strong communicator who comfortably adapts to various customer situations and audiences (from IT administrator to CISO). You should have relevant experience and background in roles that require direct technical customer interaction, such as Professional Services, Solutions Engineering, or Technical Support.

Client Outcome Manager

Square Root
Austin
3 days ago
+24
We’re looking for a Customer Success Manager to join our team of Radicals and help redefine Customer Success. We not only delight customers but also transform them into advocates of Square Root and our product, CoEFFICIENT. We develop lasting client relationships by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading!

Executive Assistant (C-Suite)

Amherst
Austin
3 days ago
+15
Amherst is looking for an Executive Assistant to join our fast-paced team in Austin, TX. The Executive/Administrative Assistant will provide executive level support to the President of Amherst Residential, and Chief of Staff under our Amherst Residential division, a subsidiary of Amherst Holdings based in Austin, TX. This Executive Assistant should have experience supporting C-Level Executives, be technically savvy, and possess a strong track record of success. The hybrid nature of this role requires advanced administrative, organizational and communication skills. The EA must be highly professional, polished, energetic, and have a positive attitude as they provide assistance to senior executives and clients.

Support Supervisor

Keller Williams Realty International
Austin
4 days ago
+16
Hire, train and manage a team of Technology Support Representatives to deliver superior customer service in a fast-paced, ever-changing environment. Partner with leadership to establish performance and quality metrics and provide team accountability in meeting those objectives. Supervise the workflow of the team, including creation of shifts and shift adjustments, quality of service and opportunities to improve procedures and policies. Create training opportunities to ensure all team members remain ahead of changing technology. Serve as point of escalation, handling customer complaints with fluency and calmness. Communicate high traffic or high attention issues to leadership for awareness and recommend action to resolve issues proactively. Maintain relationships with KWRI vendors, participate in calls, monitor ongoing issues and maintain best practices.

IT Problem Manager, Senior

Blackbaud
Austin
4 days ago
+38
Blackbaud is seeking a Problem Manager in our Infrastructure Engineering & Cloud Operations (IECO) organization to drive problem resolution efforts through root cause analysis and problem remediation to improve the availability of critical systems. You will leverage your experience and savvy to lead out teams in driving quality by minimizing the impact of errors in infrastructure on the business, proactively prevent recurrence of incidents caused by problems and managing the lifecycle of all problems, ensuring the most critical are prioritized, improved and refined. You will lead key stakeholders in defining critical success factors, establishing comprehensive performance measures and identifying improvement objectives.  You’ll need to be innovative and adaptable and be able to lean into the details while keeping the big picture in sight.  Whatever the challenge, you’ll always be looking for ways we can do things better.

Associate Director, Value Creation

Vista Equity Partners
Austin
4 days ago
We are looking for an Associate Director, Value Creation to join Vista Consulting Group (VCG), the operating and consulting arm of Vista Equity Partners (VEP), the leading private equity firm focused on investing in software, data, and technology-enabled businesses. The Associate Director, Value Creation will be a strategic partner that will work hand in hand with the CEOs and their leadership teams of our portfolio companies. The Associate Director, Value Creation will work closely with senior executive teams at our portfolio companies to identify value creation opportunities, shape and align on implementation, and support their execution and long-term success. We value the differentiated skillset and experience that top-tier consultants bring to our organization. This represents a unique opportunity for the right candidate to leverage his/her generalist / all-around athlete / utility player toolkit to create impact in the near term with the possibility to eventually transition to operating executive roles in our portfolio. The ideal candidate will have three to four years of post-undergrad or two to three years of post-MBA strategy consulting experience at a top-tier firm. Some casework or exposure to the technology space is preferred but not required.

Executive Assistant

Vista Equity Partners
Austin
4 days ago
The Executive Assistant will beresponsible for providing high-level, administrative support to the ChiefTechnology Officer: Including, but not limited to, managing their schedule,meetings and travel. This position requires that you are highly organized, canjuggle many tasks at once, are not easily overwhelmed, and are comfortableinterfacing with all levels of internal management and staff as well as outsideclients, vendors and candidates in a fast-paced environment. The ExecutiveAssistant maintains and protects highly confidential corporate information, isthe first point of contact in person and on calls for executives from internaldepartments and external clients and works independently with minimalsupervision or direction. The ExecutiveAssistant is a trusted and effective partner to the Executive team and ahelpful and willing contributor to the Administrative team.

Procurement Specialist / Buyer

Paradromics
Austin
5 days ago
f you are interested in helping the team solve one of the most challenging technological problems of our generation, you thrive in a fast-pace environment, and want to be surrounded by a team of brilliant scientists, engineers, and all around hard workers, then Paradromics may be for you.  Paradromics is developing high-volume bidirectional data streaming capabilities between brains and computers. Our neural interface technologies will initially be used to help physically disabled patients reconnect with the outside world – with infinite possibilities beyond.   You would play a significant role on our team by being responsible for the purchasing, inspecting, and receiving of goods for our company as well as creating and documenting the Standard Operating Procedure for the procurement function.  The Procurement Specialist / Buyer will work in our North Austin, Texas office providing support to the Director of Operations. 

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