Austin Tech Jobs and Startup Jobs

76

Integration Support Specialist

Restaurant365
Austin
5 hours ago
+19
Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants.  We are one of the fastest growing tech platforms in the restaurant space and we recently secured a $20M investment from Bessemer Venture Partners. Our clients include well-known franchises to your favorite local spot, fine dining to fast casual -

Head of Provider Partnerships

Medici
Austin
6 hours ago
Have a deep understanding of medical associations and how they operate. Utilize your existing relationships and continue to form close bonds with the leadership of state and national medical associations. Convince association leadership to endorse Medici as their preferred or only telemedicine app. Drive physician downloads through marketing, demos, and presentations. Encourage existing users to continue to use the app and invite their patients by developing and sharing best practices and case study material.

Operations Excellence Business Analyst

GoDaddy
Austin
11 hours ago
+28
Collaborate with cross-functional stakeholders to pinpoint opportunities to unlock growth and continuous improvement of GoDaddy Services operations. Analyze customer feedback, the customer experience, the user experience and user feedback to drive improvements. Break down ambiguous/unstructured problems into parts that can be analyzed to generate hypotheses and recommendations for continuous improvement. Analyze small and medium data sets to recognize actionable trends and opportunities. Continually look for new ways to analyze data and processes to follow threads and discover actionable opportunities to increase efficiencies and improve the customer experience. Work with stakeholders, systems analysts and engineering teams to convert business problems/needs into processes, workflows, policies and user stories. Present actionable findings and recommendations to stakeholders for alignment. Partner with product, engineering, operations stakeholders and trainers to implement projects and measure results.

Manager, Business Process Strategy

GoDaddy
Austin
11 hours ago
+28
Create and manage a roadmap of strategic imperatives that drive improvements in the customer experience journey and operational workflow. Be a relentless advocate for the Services organization by driving process and optimization standards in support of a best-in-class operations and customer experience. Guide your team to prioritize all shapes and sizes of work based on a set of principles and a common framework. Partner with operations, product and engineering stakeholders to establish strategic team plans and goals. Communicate clearly and often with stakeholders to understand and align on priorities in a changing business environment. Coach a team of analysts to continuously improve their skills and impact on GoDaddy Services while growing their careers and aspirations as they balance the right level of challenge with their skillset. Lead by example in owning initiatives from inception to impact. Build strong relationships and partnerships across GoDaddy’s global organization.

BI/SharePoint Developer

Bright Health
Austin
11 hours ago
+25
Participate on an Agile scrum team to design and develop BI assets, including data pipelines, reports, visualizations, interactive stewardship dashboards, and data-centric workflows to help automate business processes. Specifically, you will:  Design and develop and modify/maintain ETL processes that load data for the data warehouse using ETL tools (transitioning from SSIS to Azure integration technologies) and SQL code.  Provide performance and scale tuning in selected technology stacks for ETL, data querying, and information management platforms.  Implement traditional data warehouse schema and star schema data models.  Collaborate with data engineering in the creation of reusable components as they relate to the Azure data management frameworks. Collaborate with analytics teams to design reports and reporting portals, supporting subscriptions, enabling advanced filtering for ad hoc querying, and performance tuning.  Collaborate with and mentor analytics and business unit “citizen developers” on reporting and business process automation solutions, including SharePoint.

Customer Success Enablement, E-learning Specialist

Procore Technologies
Austin
1 day ago
+20
To be successful in this role, you’re incredibly organized with great time and project management skills. You’re the type of person who drives rigorous execution with high accuracy and solid attention to detail, even in a high-volume and dynamic environment. Our Customer Success organization is scaling quickly and we are defining many processes for the first time, so you should be a self-starter who is comfortable with ambiguity.

Business Intelligence Engineer

Bilingual Customer Success Manager (Spanish)

Director, Customer Success (Latin America)

Customer Success Manager, Senior

Blackbaud
Austin
1 day ago
+38
The Customer Success Manager (CSM) is responsible for bringing best practices and most current trends to customers, helping them drive greater business value with Blackbaud solutions through the four pillars of Customer Success:  Adoption, Customer Success, Renewals and Business Support.

Customer Support, Associate

Customer Success Manager, Customer Success Operations

Implementation Consultant

Brightpearl
Austin
2 days ago
+28
Your Team: We’re an award-winning business, recently voted Best Small Companies in Austin! Brightpearl exists to automate retail so merchants can spend their time and money growing the business. Brightpearl is designed for retailers and wholesalers and enables omnichannel merchants to manage the heart of their business easily from one single system. Over 1,200 businesses in 26 countries use our platform and we manage over 10m transactions and $3b

Customer Success Manager

MongoDB
Austin
2 days ago
+41
As a Customer Success Manager, you’ll build relationships with our customers and become a trusted advisor and the “go-to” person for best practices and advice. You’ll be an integral part of their success and bring value to every interaction - from onboarding to renewal. We’re looking for individuals who have a passion for technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and interact with customers on a daily basis.

Client Support Engineer

Personify
Austin
2 days ago
+12
Develop technical solutions related to software and setup errors and when needed create or assist in creating workaround procedures including, but not limited to, data changes and code updates (CSS / JavaScript / HTML / SQL). Serve as the technical resource (via phone, email, web-based support portal) for Personify’s user base regarding software and data product questions and issues. Documenting, researching, tracking and resolving customer software issues in a timely manner. Monitor issues in a ticketing system and escalate urgent problems requiring more in-depth knowledge to appropriate internal resources according to established operating procedures. Continually communicate issue resolution progress to the Client Success Coordinators and clients (when necessary). Maintain a working knowledge of all Personify-supported products and technologies.

Technical Customer Support

SamCart
Austin
2 days ago
SamCart is a web-based check out platform that features conversion-optimized checkout templates along with 1-click upsells, subscription and payment plan capabilities that are designed to maximize profits from every sale. We are looking to grow our Technical Support Team by adding a dedicated Technical Support Specialist. We are a rapidly-growing, fast-moving, ultra-hyper, candy-eating, protein-drink-drinking company that loves our customers and

Enterprise Customer Success Manager

LogicMonitor
Austin
3 days ago
+63
The Enterprise Customer Success Manager's mission is to partner with and ensure the retention and long-term success of LogicMonitor’s Enterprise business customers. As the primary point of contact, the Enterprise Customer Success Manager is responsible for developing and nourishing post-sales relationships with assigned accounts through a combination of product trainings and implementations, business reviews, and return on investment discussions. Additionally, identifying and planning for expansion and growth opportunities within the product is critical to the success of this role and LogicMonitor.

Renewals Specialist

Renewals, Team Lead

Customer Success Manager

Client Operations Specialist

EZ Texting
Austin
3 days ago
+35
The Client Operations Specialist will support sales strategy through client retention and satisfaction. In this role, the candidate will help demonstrate the value of EZ Texting's products to our clients. Candidates will be responsible for providing an amazing client experience, deliver prompt and accurate technical support, and ensure client satisfaction on a daily basis. The ideal candidate has excellent communication skills, a great attitude, strong technical aptitude, patience, and the ability to work in a dynamic, fast-paced and fun environment.

Director of Client Success

Schoology
Austin
3 days ago
Actively manage our Client Success teams responsible for our Enterprise and SMB customers. Develop a resource-planning and business model for the Client Success team and own the development, communication, and deployment. Meet with clients on an as-needed basis to ensure quality service and make necessary adjustments to accommodate their needs. Manage the department’s day-to-day operations by setting priorities, establishing goals, and assisting in the development and implementation of internal policies and procedures. Act as executive level customer escalation contact for technical support issues, representing the company and client needs professionally, while supporting and championing your staff. Minimize schedule and technical risk by foreseeing and addressing obstacles proactively and aggressively. Empower team members to achieve their personal best and challenge themselves. Develop process and tools to streamline and measure overall organization development effectiveness.

Customer Success Manager

Everyware
Austin
3 days ago
+19
Customer Success Manager Everyware is making payments smarter, faster and easier for all our clients, by utilizing text messaging. We provide text payment solutions for the hospitality industry as well as many other businesses. Our two-way text messaging platform makes purchases more convenient for customers, improves customer service and reduces refunds to mitigate risk for businesses. The Customer Success Manager will be responsible for

Customer Success Manager

Shogun Enterprises Inc.
Austin
3 days ago
+13
Are you the friendliest person you know? Do you like to solve problems, collaborate with teams, and ensure customers have an amazing experience? If so, then you are the person we are looking for to be the CSM for Hearth!

Customer Success Engineer

SpyCloud
Austin
4 days ago
+21
SpyCloud is a pioneer in breach discovery. We strive to help businesses of all sizes mitigate data breaches by proactively alerting when employee or company assets have been compromised. We accomplish this through our early-warning breach detection service powered by a world-class team of intelligence analysts. We are in search of an experienced Customer Success Engineer to join our team. Reporting directly to the Head of Product Strategy and

Business Analyst, Global Partner Success Operation…

Vrbo
Austin
4 days ago
+28
Learn end to end sales processes (acquisition and account management) through process mapping to fully understand how the technology is used and impacts created through change. Become an expert on the partner success technology stack from our telephony platform to Salesforce.com system to our internal best in class account management platform. Execute the business analyst responsibilities from requirements gathering, data analysis, functional design, user story creation, test case development, testing, and end user adoption. Help solve technical issues for our stakeholders by troubleshooting and engaging with the development team for a resolution. Develop documentation and process flow maps for our training teams to leverage to train the end users. Utilize our objectives and key results (ORK) framework to ensure prioritization of projects unlocks the most impactful results. Create and run reports as needed to understand root cause and help end users solve problems. Actively research new technology trends and share insights with your team.

Service Level Coordinator

Managed Services Consultant

TrendKite
Austin
4 days ago
+20
Own a set schedule of client deliverables across a range of TrendKite service offerings including reporting and newsletter oversight. Manage each project with clear deliverable dates and development timelines. Build reports and other deliverables that require strong analytic, insight and visual presentation skills. Coordinate internally and with clients on projects and ensure both quality and timeline expectations are met. Work with broader team to build case studies and best practices that help new clients learn and adapt their own go-to-market practices. Assist client and sales teams in scoping new service projects and explaining our current offerings based on presented needs.

Strategic Services Account Executive

Khoros
Austin
4 days ago
+49
As the Strategic Services Account Executive, you will drive Spredfast + Lithium Strategic Services opportunities to closure by leading deal development and management. You'll work with our Social Strategy team as you determine how to structure deals, develop SOWs and MSAs as well as manage the deal from scoping to approval and order. This is an overlay sales role requiring core technical expertise and an understanding of social business and marketing strategy.

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