Austin Tech Jobs and Startup Jobs

48

Customer Support Manager

TrendKite
Austin
2 hours ago
+20
We are looking to hire an experienced Customer Support Manager to lead a team of account architects who provide post-sales support for existing customers. Account architects support customer issues such as optimizing dashboards, creating new boolean search queries, and answering basic to advanced questions about the platform via email-based tickets. The manager will be expected to own performance metrics and KPIs, address any escalations, develop and refine processes, and provide career development to the team.

Customer Success Manager

Rapid7
Austin
8 hours ago
+22
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals.

Commerce and Strategy Analyst

HomeAway
Austin
21 hours ago
+28
Expedia This is a great opportunity to join HomeAway’s global Analytics & Data Insights team in Austin, TX. The mission of the team is to enable stakeholders with strategic and operational insights that allow them to make better decisions. Our culture is one that strives to solve difficult problems through rigorous hypothesis-based testing, empowering people to come up with ideas and solutions quickly and driven by data. Our analysts are

Senior Business Operations Strategy Analyst

Senior Manager, Partner Success

Manager, North America Partner Success

Senior Manager, Corporate Strategy

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Partner Success Manager

SailPoint
Austin
1 day ago
+18
The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts.    This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services.  This role is all about client satisfaction and is not a quota carrying sales position.

Customer Success Manager

SailPoint
Austin
1 day ago
+18
The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts.    This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services.  This role is all about client satisfaction and is not a quota carrying sales position.

Client Success Manager

Iodine Software
Austin
1 day ago
+11
You will be responsible for managing a portfolio of clients and working directly with those clients on their requirements with the ultimate goal of client retention. If you are driven by building relationships, solving complex business problems and exceeding client expectations, this position may be right for you.

Data Analyst (Senior)

RigUp
Austin
2 days ago
+24
We are looking for a passionate Senior Data Analyst. The successful candidate will be developing technical solutions to business problems by turning data into information, information into insight, and insight into data-driven decisions. The individual has strong analytical skills with the ability to acquire, organize, analyze, and disseminate information with attention to detail and accuracy. The candidate delivers analytics from conception to implementation including responsibilities in data acquisition, transformation, analysis, dashboard creation, and data automation.

Executive Director

New Knowledge
Austin
2 days ago
+35
Data For Democracy is in the search for an Executive Director. This person will be responsible for the formulation and implementation of policies, programs and objectives for developing and utilizing the resources and services available to the Data For Democracy community. You will have overall strategic and operational responsibility for Data For Democracy’s staff, programs, expansion, and execution of its mission. You will initially develop deep knowledge of core programs, operations, and business plans around data science and civic technology initiative that the organization promotes.

Director of Strategic Planning

Tecovas
Austin
3 days ago
As a key member of the Merchandising team, this planning leader and critical team member will develop, own and lead the creation and execution of inventory and demand plans that meet the financial goals and business objectives of Tecovas. This role is highly cross-functional in nature and will partner closely with Finance, Operations, Marketing, and Retail leadership. Ultimately, this planning leader is accountable for owning our overall investment in inventory by making sure our on-hand balances are healthy, by ensuring that our inventory is turning at the right pace, by planning SKU balance and velocity targets across all categories, and in the end, by delivering a healthy gross margin return on our inventory investment.

Director, Merchant Strategy & Partnerships

DoorDash
Austin
4 days ago
We’re looking for a Director of Merchant Strategy & Partnerships - to lead a large team responsible for driving operational success and overall revenue for merchants in your region. As the senior leader on the Regional Team, you will be responsible for establishing an ambitious merchant strategy for the region including business development, sales, and partner success. You will be directly responsible for the growth and success of multiple

Customer Success Manager

SecureLink
Austin
4 days ago
+31
The Customer Success Manager is the central point of contact for all customer success and satisfaction during the customer lifecycle, working with and escalating to technical operations, professional services, product management, and account management resources on behalf of customers to ensure customer satisfaction, retention, and expansion. 

Customer Success Manager

HotSchedules
Austin
4 days ago
+40
In this key role reporting to our Director of Customer Success, your objectives are to maximize customer retention and success while driving operational excellence to ensure that your portfolio of customers are realizing the full value of their investment throughout the customer lifecycle.  This role requires working alongside Sales, Product, Professional Services and Management to constantly represent the voice of the customer and to drive the highest possible return on investment. Key focus areas will include revenue retention, revenue expansion through renewals and lead generation and execution of business reviews with occasional C-level presence.  

Customer Success Manager

ScaleFactor
Austin
4 days ago
+11
Improve customer relationships as they move through the on-boarding process from the post-sale phase, thru transition to the Solutions team, and then throughout their time at ScaleFactor.  Are always a step ahead in anticipating, setting and communicating customer expectations throughout the on-boarding phase. Manage all aspects of the customer journey from leading meetings, facilitating introductions to other team members, etc. Determine and understand customer’s needs and map to ScaleFactor’s software offerings. Identity and articulate themes from customer accounting and finance infrastructure and systems data. Own the relationship with assigned customer accounts, including increasing adoption, driving correct usage, ensuring retention, increasing renewals, and increasing overall satisfaction. Bridge the gap between Customer Support and the Product teams.

Director, IT Business Systems

Vista Equity Partners
Austin
4 days ago
This individual will have a diversified background of IT & functional experience, demonstrated project management acumen and excellent vendor management skills, be a strong people leader, in addition to a holistic, service-oriented approach to business relationship management. As a member of the IT Leadership Team, the role contributes to the development and execution of the overall IT strategy and ensures its alignment with Vista Equity Partner's business strategy.

Director of Franchise Relations

Keller Williams Realty International
Austin
4 days ago
+16
Carry day to day responsibility for the growth and operations of the Keller Williams Worldwide division. Partner with worldwide regional leadership from regional launch to achievement, including managing the operations, finances, communications and engagement of the worldwide regions

Client Outcome Manager

Square Root
Austin
4 days ago
+24
We’re looking for a Customer Success Manager to join our team of Radicals and help redefine Customer Success. We not only delight customers but also transform them into advocates of Square Root and our product, CoEFFICIENT. We develop lasting client relationships by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading!

Support Supervisor

Keller Williams Realty International
Austin
5 days ago
+16
Hire, train and manage a team of Technology Support Representatives to deliver superior customer service in a fast-paced, ever-changing environment. Partner with leadership to establish performance and quality metrics and provide team accountability in meeting those objectives. Supervise the workflow of the team, including creation of shifts and shift adjustments, quality of service and opportunities to improve procedures and policies. Create training opportunities to ensure all team members remain ahead of changing technology. Serve as point of escalation, handling customer complaints with fluency and calmness. Communicate high traffic or high attention issues to leadership for awareness and recommend action to resolve issues proactively. Maintain relationships with KWRI vendors, participate in calls, monitor ongoing issues and maintain best practices.

Associate Director, Value Creation

Vista Equity Partners
Austin
5 days ago
We are looking for an Associate Director, Value Creation to join Vista Consulting Group (VCG), the operating and consulting arm of Vista Equity Partners (VEP), the leading private equity firm focused on investing in software, data, and technology-enabled businesses. The Associate Director, Value Creation will be a strategic partner that will work hand in hand with the CEOs and their leadership teams of our portfolio companies. The Associate Director, Value Creation will work closely with senior executive teams at our portfolio companies to identify value creation opportunities, shape and align on implementation, and support their execution and long-term success. We value the differentiated skillset and experience that top-tier consultants bring to our organization. This represents a unique opportunity for the right candidate to leverage his/her generalist / all-around athlete / utility player toolkit to create impact in the near term with the possibility to eventually transition to operating executive roles in our portfolio. The ideal candidate will have three to four years of post-undergrad or two to three years of post-MBA strategy consulting experience at a top-tier firm. Some casework or exposure to the technology space is preferred but not required.

Director, Technology Consulting

Vista Equity Partners
Austin
5 days ago
Understanding product and technology maturity and their ability to support the investment thesis is critical to success and long-term value creation. The Director of Technology Consulting will partner with other team members to advise portfolio companies to achieve transformational success, by improving or changing their technology organization, stack and processes aligned with the value creation plan. In addition, this individual will partner with other members of the Product and Technology practice to provide acquisition guidance, market and technical due diligence, technology roadmap assessments and technology and organizational integration planning.

Senior Consultant, ERP Applications & Business…

Vista Equity Partners
Austin
5 days ago
Due to exponential growth in the demand for our services,the F&A Team is currently looking for multiple experienced ERP Consultants.Responsible for overseeing the implementation of new accounting systems,advising portfolio companies on best business practices and assisting withprocess improvement the ERP Consultant will partner with multiple companies andvendors to support growth initiatives within our portfolio of companies. Servingas an expert in accounting system configuration the ERP Consultant mustdevelop, deliver and guide users towards Vista's Best Practices.

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