Austin Tech Jobs and Startup Jobs

10

Technical Support Engineer - Multilingual Preferre…

Cloudflare
Austin
1 day ago
+42
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Systems Engineer - Hardware Validation

Customer Success Manager

Technical Support Engineer - Returnship

Globalization Lead

Senior Network Engineer

Billing Systems Analyst

Global Supply Manager

Load 4 more jobs8 jobs at Cloudflare

Customer Success Specialist | Benefits + Bonus

REX
Austin
2 days ago
+35
Build relationships, generate excitement, and share REX’s value proposition with prospective customers. Respond to and convert inbound leads, which include phone calls and written inquiries (e.g. chat, email); collaborate with team members to ensure phone shifts are covered. Partner with the sales team to secure new customer appointments, generate sales activity reports, coordinate transactions, and prepare agreements. Comply with REX policy and all state/legal statutes.

Internal Systems Engineer

LogicMonitor
Austin
3 days ago
+64
LogicMonitor's IT Support Specialist Tier 3 owns the design, uptime, stability, security, and performance of all corporate office technology. They will architect and enforce LogicMonitor policies and procedures in relation to the proper use of corporate technology to support scalable, reliable, and automated networks spanning global offices, a physical data center, and Amazon Web Services. 

Technical Support Engineer

AlertMedia
Austin
1 week ago
+38
As a Technical Support Engineer, you will serve as a technical resource to the Customer Success team pre and post-sale in order to scope out any customization work and ensure a seamless onboarding experience. In addition, you will assist customers with any technical issues they encounter by troubleshooting and working with the Engineering team to remediate.  

Technical Support Manager

Rapid7
Austin
1 week ago
+24
Lead and coach a team of highly skilled technical support engineers to successfully resolve and prevent customer challenges. Partner with Customer Success Management and other Go-to-Market teams to develop account plans and engage customers in order to facilitate product adoption and resolve existing issues. Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs. Develop Global Support team members via active coaching and building career development plans. Work with members of Rapid7’s Customer Delivery Practices to identify opportunities to improve product supportability and the customer experience. Measure and manage the team to Rapid7’s customer and business goals, and work with the Global Support Leadership team to refine metrics and goals. Understanding the importance of team culture and helping to build a team with a “can do” attitude.

Metasploit Security Researcher

Rapid7
Austin
1 week ago
+24
Help Rapid7 and the Metasploit community work together toward a shared vision for the future of Metasploit Framework and its ecosystem. You will work with a talented global team to develop new modules and payloads for Framework, produce research on trends that pique interest from security practitioners, and make substantial technical contributions to Rapid7’s products organization.

Operations Advisor, Managed Success

Rapid7
Austin
1 week ago
+24
The Operations Advisor of Managed Success will work directly with Customer Advisors and Customer Success Managers to provide successful partnerships with our customers. They will be heavily involved in the escalation process for the Managed Services team with a focus on customer advocacy, achievement, and resolution, while sharing lessons learned and identifying process improvements across internal teams. The Operations Advisor will also be responsible for developing and monitoring dashboards for trends to reduce the amount of escalations and improve customer satisfaction. They will use customer success metrics to demonstrate the impact improvement efforts have made to customer health and escalation prevention. They will continue to build and track metrics used to help our customers bridge the security maturity gap, focusing on customer programs to solicit feedback. 

Technical Support Engineer

Rapid7
Austin
1 week ago
+24
Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team! As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your expertise and knowledge to help solve application problems for our valued customers. This position is full-time and based in our office in Austin.

Senior DevOps Engineer

SailPoint
Austin
3 weeks ago
+34
Build and maintain a resilient, secure, and efficient SaaS application platform to meet established SLAs. Automate deployment, monitoring, management and incident response. Monitor site stability and performance and troubleshoot site issues. Scale infrastructure to meet rapidly increasing demand. Manage cross-functional requirements working with Engineering, Product, Services, and other departments. Collaborate with developers to bring new features and services into production. Develop and improve operational practices and procedures. Proactively meet standards for information security and compliance, such as ISO, SOX, SSAE 16, etc.

Staff Reliability Engineer

Senior Engineer DevOps Platform

Computer Vision ENG.

Athena Security INC
Austin
4 months ago
+37
Looking for a Computer Vision Engineers to join our advanced team of security AI experts.

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