Customer Support Associate, Social Media
1 week ago
Own the customer service experience as the voice of Literati on all social channels: Instagram, Facebook Twitter through various entry points (direct messages, comments, etc).
Regularly track social media queries and complaints, in order to make data-driven recommendations to the company based on trends in customer feedback.
Intimately understand the needs of our readers and provide excellent responses that delight our subscribers at every turn.
Work closely with other teams (Engineering, Operations, etc) to come up with outstanding resolutions to everyday customer issuesYou may be asked to contribute to projects outside of customer support as-needed.