Austin Tech Jobs and Startup Jobs

196

Customer Success Manager

ScaleFactor
Austin
1 hour ago
+11
Improve customer relationships as they move through the on-boarding process from the post-sale phase, thru transition to the Solutions team, and then throughout their time at ScaleFactor.  Are always a step ahead in anticipating, setting and communicating customer expectations throughout the on-boarding phase. Manage all aspects of the customer journey from leading meetings, facilitating introductions to other team members, etc. Determine and understand customer’s needs and map to ScaleFactor’s software offerings. Identity and articulate themes from customer accounting and finance infrastructure and systems data. Own the relationship with assigned customer accounts, including increasing adoption, driving correct usage, ensuring retention, increasing renewals, and increasing overall satisfaction. Bridge the gap between Customer Support and the Product teams. Work to establish a trusted relationship with each customer while driving the continued value of ScaleFactor’s products. Act as a customer advocate to collaborate and share customer feedback internally with Product, Engineering and other cross-functional teams to enhance ongoing product development efforts.

Admin - Executive I

GoDaddy
Austin
5 hours ago
+28
Have end-to-end responsibility for managing multiple executive calendars simultaneously. Make complex domestic and international travel arrangements for multiple executives. Prepare comprehensive itineraries for executive travel. Arrange off-sites, team functions and morale events. Support day-to-day needs of teams of varying sizes. Prepare and submit expense reports. Manage team communications and distribution lists, as well as communication with external business partners. Partner with key stakeholders on projects as needed – e.g., Finance, Legal, HR, Marketing and the. Senior Leadership Team. Provide backup to the Executive Assistants as needed to cover vacations, etc..

VP of User Experience

RetailMeNot, Inc.
Austin
6 hours ago
+30
We are looking for a VP of User Experience to join our team and help lead the charge in our mission to help consumers save or earn rewards every time they shop. You will champion the user experience and demonstrate the value of design across the organization. As a senior leader at RetailMeNot, you will play a pivotal role in empowering the design team and shaping the vision, strategy and growth of our products. If you are a passionate and experienced design leader, we want to talk to you! 

Senior UX Researcher (Contract)

Senior Product Manager

Senior UX Designer, Rx Saver

UI Designer

Senior Product Manager, Machine Learning Services

Load 2 more jobs6 jobs at RetailMeNot, Inc.

User Experience Designer

LogicMonitor
Austin
7 hours ago
+63
About Us: LogicMonitor is the leading SaaS-based performance monitoring platform for modern IT. We are a company of fun-loving, hard-working achievers. We love going to work and think you should too. We hold our company culture near and dear — we are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve

Business Systems Manager

Tecovas
Austin
7 hours ago
Own all current systems (NetSuite ERP, Celigo, Tableau, Shopify E-Commerce, etc.) and future systems. Responsible for the implementations, configurations and customizations of NetSuite, including all planning, reviews, and revisions pertaining to the organization’s evolving needs. Create and maintain all documentation of the system and oversee all knowledge base of NetSuite functionality, customization, and any integrations. Work with stakeholders to research, develop and lead all implementations for new systems, including successful roll out. Prepare reports, KPIs and dashboards as needed to fulfill end user requests and identify, evaluate and recommend other key technologies required to support and improve business processes associated to the NetSuite platform. Develop and maintain business process workflows. Be responsible for direct interaction with business eliciting comprehensive business requirements and use cases and recommending appropriate solutions. Support teams to communicate, verify, and test the desired functionality changes.

Product Operations Manager

Juniper Square
Austin
7 hours ago
As a Product Operations Manager, your primary responsibility will be getting new customers started with our application. You’ll engage hands-on with customers, and collaborate with colleagues from product development, sales, and customer success.

Interaction Designer

Idean
Austin
7 hours ago
Gather customer and end-user requirements and create overall UX concept and strategy. Design the interaction model for the mobile/web/embedded solution. Create clickable and other types of product and service prototypes. Conduct co-creation, user research and usability testing sessions with end-users and/or clients. Conduct workshops & brainstorming sessions with internal design team members or with clients to define design direction and concepts. Present designs to client and elaborate on design decisions made.

Instructional Designer

Keller Williams Realty International
Austin
9 hours ago
+16
Apply tested instructional design theories, practices and methods (ADDIE, SAM) to create learning solutions that are engaging, activity-based and results-oriented. Design and develop solutions that satisfy the needs of a diverse set of learners (e.g., livestream courses, facilitator-led workshops, webinars, interactive modules, videos, online courses, quick reference guides, job aids, video, performance support walkthroughs, etc.). Partner with team to define scope of learning experience, including objectives, subject matter experts, project team, stakeholders, timeline and projected outcomes. Identify research sources (people, other courses, websites, articles, statistics, etc.). Conduct focus groups. Implement mechanisms to track the results of learning experiences. Review and iterate learning experiences based on feedback and results to improve performance outcomes.

Product Owner

CCC
Austin
9 hours ago
+20
As a Product Owner at Auto Injury Solutions (a CCC Company), you will join our Casualty Product Team to oversee the ongoing development and creation of new products and enhancements to our existing core products. This is a growing area within our organization and a great time to join!

Manager Corporate IT

Personify
Austin
9 hours ago
+12
• Provide day-to-day technical and managerial leadership to the Corp IT team including coaching, team building, mentoring, and technical guidance. • Lead architect for corporate infrastructure • Contribute to the continuous improvement and build-out of IT process, policies and procedures while maintaining current process and standards. • Suggest technologies and processes to improve IT services • Manage hardware and software lifecycles for managed infrastructure. • Ensuring projects are completed on time, within budget, and requirements are prioritized across multiple stakeholders. • Support department wide budget forecasting within Corp IT. • Support SOC and PCI audits compliance process and procedures.

Product Manager - Brand & Identity

GoDaddy
Austin
9 hours ago
+28
We seek a product manager for our Brand and Identity team, responsible for helping small businesses define and elevate their online presence. This role requires deep empathy for small businesses, consumers, and internal operations team alike as well as a high capacity for cross-functional collaboration.

Customer Onboarding Specialist

GoDaddy
Austin
9 hours ago
+28
The Onboarding Team is core to GoDaddy's products, and Platform Operations Specialists are technical experts who set our customers up for success on their social media and review platforms. We research their online presence, update all information on their platforms, and troubleshoot technical platform issues for our customers. We’re a team of high-achieving, detail-oriented problem solvers who come to work every day excited to make our customers’ lives a little less complicated. We also collaborate with other teams within GoDaddy to better understand our customers’ needs and ensure they receive seamless service. In short, we’re a fast-moving team of hardworking individuals with an unparalleled passion for helping local businesses connect with their customers.

IT Support Analyst

Blackbaud
Austin
9 hours ago
+38
The IT Support Analyst within Blackbaud Corporate IT is a level 2 technical support role that includes complex troubleshooting and customer support for the company’s end users. This position will focus on automation of back-office tasks, software deployment, and system integration.

Senior Engineer, Unified Communications

Blackbaud
Austin
9 hours ago
+38
This person will work with internal business functions to identify business and technical requirements for Unified Communications, Telepresence and collaboration technologies. Develop Unified Communication strategies and architectures, implement and support Unified Communications solutions for internal clients based on industry best practices. The person will continue to develop UC designs based on best of breed technologies while developing and maintaining relationships with internal clients and teams to understand the corresponding business challenges.  This person will maintain operational effectiveness of the environment and will be looked at to perform network readiness and current state telephony assessments, provide knowledge transfer and detailed design/operational documentation to supporting teams, provide training, mentorship role to peers, team members engaged in day to day monitoring, and provide quality assurance documentation review and peer review on projects. 

EVENTS OPERATIONS COORDINATOR (CONTRACT)

Drillinginfo
Austin
9 hours ago
Reporting to the Senior Event Manager, the Event Operations Coordinator is initial point of contact for the Events Services team. Bring your enthusiasm, fresh ideas and impeccable organizational skills to an amazing culture and help us not leave anything about an event to chance. We are in need of an independent, organized, self-starter with a Marketing background to join our team in support of various functions. Experience in logistics, hospitality and/or event management required. Bachelor's Degree or equivalent real-world experience required.

Customer Advocates

LegalZoom
Austin
9 hours ago
LegalZoom needs experienced Service professionals who can deliver friendly, knowledgeable support about LegalZoom products and services. It’s a fun and fast-paced contact center, so we need individuals with a demonstrated history of providing best-in-class service who can work a variety of shifts in a positive collaborative environment.

Senior Product Designer

Proof
Austin
9 hours ago
+18
We're on a mission to make the internet delightfully human. So we have to find the right people to make that happen. If that’s you, awesome. Come join us on this journey. Our teams are ambitious and humble –  learning, solving and celebrating together. A Bit About Us: 13,000+ websites use Proof 20 million visitors see Proof notifications each month In Y Combinator W18 Whether you build, market, sell or support product, we want you to make

IT Compliance Analyst

ClearDATA
Austin
9 hours ago
+37
ClearDATA is hiring a IT Compliance Analyst to join our growing Privacy & Compliance team. ClearDATA is a dynamic, fast growing company that is successfully working to fundamentally make healthcare better. ClearDATA has a reputation for driving innovation and expertise into the healthcare and life sciences industries. This role will report to the Director of Compliance, Privacy & Security. You will assess the security and privacy compliance of the internal organization and operations, while supporting the continuous improvement of the corporate compliance posture.

Customer Support Specialist- Overnight

Volusion
Austin
10 hours ago
+21
As a Overnight Customer Support Specialist you will guide our merchants through any questions or challenges they may face with their online store. Every call, chat or ticket is an opportunity to educate our merchants on our industry leading ecommerce software. There are times when you won’t know the answer so we are looking for folks who are up for a challenge and are naturally curious. You DO NOT need call center experience to be a good fit for this role. If you've got a true desire to help people we want to hear from you!

Senior Customer Success Manager

A Cloud Guru
Austin
10 hours ago
+16
As an a Senior Customer Manager at A Cloud Guru, you'll own the post-sale customer relationship for our B2B side of the business and become a product expert. You'll on-board and engage our customers to drive adoption by creating through customer plans and partnering with stakeholders. You'll be the voice of the customer and partner with Product, Relationship Managers, and Marketing.

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