Austin Tech Jobs and Startup Jobs

23

Sr. Customer Success Manager | Healthcare

Adobe
Remote
1 day ago
+57
We are hiring for a Sr. Customer Success Manager to join our Experience Cloud team and support Strategic Healthcare Accounts. You will act as a trusted advisor to our customers and build positive relationships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment.

General Manager, Europe (Home-based, remote)

AdAction Interactive
Remote
1 day ago
+22
AdAction Interactive is seeking a talented and experienced Head of Business Development to lead our efforts in expanding our business and presence in Europe with future expansion across EMEA. A key partner to the CEO and VP of Business Development, this role is responsible for driving our regional revenue by identifying and pursuing strategic opportunities and selling a variety of benchmark services and offerings. As the leader of the team, you will build new relationships, grow existing relationships and execute deals to ensure that AdAction’s goals in the market are met.

Sr. Manager, Customer Success, Americas

Adobe
Remote
1 day ago
+57
Responsibility for owning the Americas Magento Customer Success team – a hand on second-line management role. In addition to strong Management skills you also come with an executive presence that will help you drive strategic conversations with some of our largest customers. Communicate the value proposition for the Magento platform and understand how it can be applied to address specific customer needs across geographies and vertical markets. Be responsible for delivering low gross churn, high software adoption, expansion of additional products and high customer happiness/net promoter scores in the Americas. Own the customer experience. Be a customer advocate to ensure the right priority and technical resources are being applied to maximize customer success activities, including working closely with the global customer support and product management teams.

Technical Support & Resolution Manager - Comme…

Adobe
Austin
3 days ago
+57
Accountable for driving Quality and Resolution Management across the Customer Engineering & Support organization through a team of Leads and Resolution Managers. Team Leads are responsible for ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly multifaceted team which will develop and establish an enterprise-class quality program and will help push customer experience to new heights! Resolution Managers are responsible for account-level escalations management, serving as a short-term single point of contact for management-selected customers, ensuring consistent communications and driving to resolution.

Technical Support & Process Lead - Commerce Cl…

Adobe
Austin
3 days ago
+57
Responsible for driving quality and customer experience across the Customer Engineering & Support organization through ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly dynamic role which will develop and execute an enterprise-class quality program and will help push customer delight to new heights!

Senior Product Manager

Adobe
Austin
3 days ago
+57
Magento has the largest commerce ecosystem in the world, with over 300,000 developers actively using and enhancing our product. Magento's open and extensible platform is foundational to that success. Magento is looking for an experienced product manager responsible for owning Magento's Extension Ecosystem. You will work with a cross-functional team of engineers, customers, customer support agents, marketers, and partners to help build and maintain a roadmap and measure its success at delivering customer and partner value. The ideal candidate will have a deep understanding of various commerce functions, experience working with 3rd party partners, a strong attention to detail, and a passion for technology.

Technical Support Engineer - Adobe Commerce Cloud

Adobe
Austin
6 days ago
+57
The Technical Support Engineer will provide support for the global Adobe Commerce Cloud customer base. Key elements of the role involve handling technical application and infrastructure issues and ensuring our customers are set-up for success. You will take ownership of high priority customer issues while working with the extended Adobe Support and Engineering teams. Team members will be required to thoroughly troubleshoot and document customer cases to ensure effective problem and preventative case management. The objective of this group is to create memorable customer experiences for our customers resulting in them being wildly successful using our products.

Multimedia Designer, Brand Marketing

MVPindex
Austin
6 days ago
The Multimedia Designer — Brand Marketing role is a full-time position based in downtown Austin focused on designing website content, business collateral, client materials, marketing/lead gen materials, and more. We are undergoing a rebranding and this is an opportunity for you to design MVP’s client and audience touchpoints.

Senior Product Manager

MVPindex
Austin
6 days ago
As a Senior Product Manager, you will help reshape the way sponsorship marketing is measured, valued and reported to our customers. You should be able to communicate a product vision, align product priorities to core business objectives, and formulate and execute a product plan. You should be strategic, but assess the market and make business decisions to keep the roadmap on track.

Product Manager, CPG Industry Web-based Product

iLevel Brands
Austin
1 week ago
As the Product Manager at iLevel Brands, you will be responsible for building a product that drastically improves the way that smaller independent stores make purchasing decisions so they can compete with larger chains. You will have ultimate responsibility for understanding marketplace needs, influencing the business strategy, feature specifications, and working with engineering to develop our software.

Senior Motion Graphics Designer

Atmosphere
Austin
1 week ago
+35
Conceptualize and execute animation and motion graphics packages including custom work, transitions, lower-third animations, and more. Consult with internal teams and prospective clients on look, feel, and messaging. Prioritize multiple ongoing projects. Maintain organized notes and schedules. Create original styles, think outside the box, and not limit yourself to a single go-to look. Live and breathe Adobe AfterEffects, with experience in Element 3D and/or 3D applications. Work hand in hand with marketing to deliver a quality on-brand product that meets clients’ expectations. Create custom assets to package/complement a wide array of licensed video content.

User Experience Manager

Adobe
Austin
1 week ago
+57
We are looking for a UX Manager to lead a team of UX Designers responsible for crafting outstanding experiences for Adobe Commerce portfolio products. This role will be a key leader in the Product and Technology organization and work collaboratively with engineers, product managers, and other managers throughout the software product development lifecycle. The position requires a pragmatic leader with a user-centered and data-informed approach to design, and an ability to drive design solutions with minimal direction. The ideal candidate will have detailed understanding of contemporary design methodologies, enterprise software, and working with complex experiences.

Director of Product Delivery

ActiveProspect, Inc.
Austin
2 weeks ago
+23
ActiveProspect is looking for an experienced software implementation/client services professional to step into a new role, Director of Product Delivery. Reporting directly to the Chief Product Officer, this role will serve as the manager of the Product Delivery team which consists of Project Managers, Customer Support Engineers, and Implementation Engineers. A successful candidate would combine their deep implementation and services experience with the ability to coach, manage, and mentor our Customer Support and Implementation Engineers as they successfully on-board and provide first-in-class solutions to our enterprise-grade clients. The responsibilities of this individual will be to train, mentor, and build a high-performing product delivery team that ensures our customers realize maximum value from our products from initial onboarding and training through on-going support. This role requires exceptional leadership, client relationship management, project management, communication, and technical skills.

Customer Success Representative

Adobe
Austin
2 weeks ago
+57
Delight your installed customer base throughout their customer journey – from implementation through renewal. Serve as the primary point of contact for customers and develop a trusted advisor relationship with customers to ensure they are using our solutions to achieve full business value . Identify and close new sales opportunities at your customers to grow our business while driving more value for our customers using our products. Identify renewal risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal. Collaborate with stakeholders such as Channel Partners, Technical Support & Finance. Utilize various systems (Salesforce.com, Gainsight, etc.) to track customer details, including customer health, engagements, and potential renewal / sales opportunities. Stay current with the most recent enhancements to our products and educate customers on offerings and updates. Help Magento's Customer Success team maintain a high-level of adoption and customer happiness.

Customer Success Representative

Adobe
Austin
2 weeks ago
+57
Our new Customer Success Representative can support individual customers during their entire customer journey with Magento, pilot new techniques, and identify improvement opportunities to support the evolution of the Global Customer Success Group. If you’re an outcomes-driven, semi-technical, and excited for a new opportunity in Customer Success, this role is for you! 

Customer Coordination Specialist

Adobe
Austin
2 weeks ago
+57
Magento’s global Customer Success Group (CSG) is growing and hiring a Customer Coordination Specialist. This role will support individual customers needing assistance with Magento processes and assist Customer Success Managers as we all work together to delight our customers. If you’re comfortable with juggling multiple requests and excited for a new opportunity in Customer Success, this role is for you! 

Call Center Agent (Part-Time)

Modernize
Austin
2 weeks ago
+43
Utilize a script to contact and qualify homeowners that submitted home improvement requests. Make outbound calls in a fast paced environment. Partnering qualified homeowners with A+ contractors. Use VoIP software (Five9) to set appointments and make auto dialed calls. Provide feedback to make our Call Center better.

Cloud Customer Success Manager

Adobe
Austin
2 weeks ago
+57
A great Customer Success Manager could be described as having superb communication skills, excited about selling new Magento products that can help their customer grow, always looking to tackle problems for their clients, able to handle stressful situations like a top-tier pro, constantly looking to expand their knowledge and skill set, all while keeping their clients happy with their experience with Magento.

Technical Support Manager - Adobe Commerce Cloud

Adobe
Austin
3 weeks ago
+57
As a Technical Support Manager your goal is to lead a team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and resolution management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Senior UI Developer

Pushnami
Austin
1 month ago
+38
- Analyze requirements and prioritize tasks. - Design and implement amazing GUI applications. - Identify and troubleshoot UX problems. - Influence and have an input in how the team solves complex technical issues. - Present design ideas to business stakeholders and solicit feedback.

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