Provide L2/L3 Infrastructure support for server installations and troubleshooting.
Assist Sales team with infrastructure and L3 expertise support for server installation requirements and constraints during RFI/RFPs and POC stages.
Participate in pre-sales client workshops to help shape best fit solution – by working closely with Sales and Implementation teams.
Participate and lead Infrastructure workshops during the post-sales (implementation) phase.
Resolve escalation requests regarding Infrastructure/Security.
Travel to customer site for installation, troubleshooting and training (less than 10% of the time).