Austin Tech Jobs and Startup Jobs

We’re seeking a candidate with deep and diverse Quality Assurance acumen within the Contact Center environment. The QAC Manager will be responsible for the evolution of our QAC model, discovering operational improvement opportunities from observable data, managing the QAC team and the QA systems. The ideal candidate will be open the potential evolution of the role to meet the expanding array of QAC related objectives of the organization.

Perform manual testing of web applications and related backend applications and systems. Create Test Plans outlining test approach and risk mitigation. Create and document Test Cases based on product requirements. Execute Test Plans and Test Cases. Log and report test results. Write detailed defect reports and work with development to assist with troubleshooting, resolution and validation. Support release process and perform production site verification testing. Other duties required by Management