Austin Tech Jobs and Startup Jobs

107

IT Project Manager

SailPoint
Austin
16 hours ago
+32
This is an internal IT Project Management role in the Enterprise Systems team.  The IT PM works on problems of diverse scope where analysis of data requires evaluation of technical solutions. The ideal candidate should demonstrate good judgment in selecting methods and techniques for obtaining solutions and demonstrate excellent networking with senior internal and external personnel in their area of expertise.  You will primarily be interacting with “internal customers” from multiple departments within the company.  Expect to work with Engineering, IT, Sales, Marketing, Finance, and Professional Services to drive cross-functional and cross-organizational IT projects.  You will address business needs by evaluating requirements and identifying technology solutions to expedite business transformation.  Must be able to react quickly to situations that arise while balancing project deliverables and objectives.  Someone with a balanced approach to project management who also has strong technical skills, natural consensus building ability, and a detailed logistical capability would be the ideal candidate.

Desktop Support Specialist

SailPoint
Austin
16 hours ago
+32
Be the first point of contact for all technical support issues via phone, email, and face-to-face. Answer incoming calls to the helpdesk and create corresponding trouble tickets. Address trouble tickets opened by customers via email. Escalate trouble tickets to our infrastructure and development teams as appropriate. Participate in an on-call rotation with assistance from our infrastructure team. Complete evening and/or weekend project work, as needed. Perform basic Active Directory/Exchange administrative tasks. Perform user account and end user equipment provisioning. Perform hardware and software maintenance / troubleshooting on all end user equipment. Perform preventative maintenance on equipment and software. Provide support and assistance to local and remote employees. Track and document your work clearly and efficiently. Assist with administering new and existing systems and software. Create documentation of solutions to reported issues, resolution steps, support procedures. Document processes and take inventory of systems. Perform other duties as assigned.

Executive Assistant

SailPoint
Austin
16 hours ago
+32
Ability to work independently and with a team on multiple projects in a fast paced environment. Ability to manage multiple calendars at once. Ability to handle and protect confidential information with the highest level of discretion. Maintain and manage communication, correspondence, travel arrangements, meeting preparations. Ability to prioritize and manage multiple projects (personal and professional) simultaneously and follow through on issues in a timely manner. Ability to operate within an environment of ambiguity . Ability to support up to 7 executives at one time.

Director of Mortgage Operations

Perch
Austin
1 day ago
+19
The Director of Mortgage Operations will help lead the design and implementation of Perch Mortgage. Located in Austin, TX and reporting to the Head of Business Development, Brett Robbins, you’ll be responsible for managing mortgage compliance and processes while delivering a best-in-class customer experience. The ideal candidate possess deep knowledge and experience in residential mortgage lending. This person should be both creative and entrepreneurial as well as passionate about building a modern mortgage brokerage from the ground up. As the Director of Mortgage Operations, you’ll help Perch grow revenues while reducing stress and uncertainty for millions of borrowers who move each year. 

Customer Success Specialist

ScaleFactor
Austin
1 day ago
+13
You are a multi-tasker and can handle and deliver on competing priorities and deliverables. Your can-do attitude inspires your team and your speed in accomplishing tasks helps you thrive in a fast-paced, evolving environment. Your incredible attention to details enables you to identify and resolve problems quickly while you gather and analyze information accurately. You are technically competent and can read through messages quickly for content and routing to specific departments. You have the ability to take complex ideas and communicate them and your superior communication skills enable you to get your point across completely and effectively. Your adaptability and resourcefulness to drive results create a direct impact in all areas of ScaleFactor, now and in the future.

CIO

DISCO
Austin
1 day ago
+33
DISCO is conducting a search for an experienced and highly qualified Chief Information Officer (CIO) accountable for defining and delivering IT strategy and capabilities across the enterprise. This includes data analytics and business intelligence systems, IT support, infrastructure management, security, and technical services. The CIO will also be responsible for defining and managing an enterprise data model and enterprise-wide process map and integrating the implementation across all requisite business units. Reporting to the CEO, the CIO will be responsible for providing oversight and direction to IT and business leaders on strategy, standards, and opportunities for shared services and economies of scale.

VP of Operations

IT Systems Administrator

Executive Assistant

IT Systems Administrator

Enterprise Solutions Director

Executive Assistant

Technical Operations Analyst

Client Success Manager

Technical Support Associate (Weekend Night Shift)

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Software Engineer, Stitch

MongoDB
Austin
1 day ago
+41
Collaborate effectively with teammates and colleagues across the organization. Write high quality (e.g. clean, well-tested) code. Deliver tasks on-time, clearly communicate challenges or roadblocks. Participate actively in the code review process. Design effective solutions to challenging software engineering problems. The Senior Engineer will be successful in this role when they.

Office Manager

AlertMedia
Austin
1 day ago
+29
Create a warm, welcoming atmosphere in the office while helping to keep day-to-day office operations running smoothly. Plan and execute all company events and celebrations, office-wide meetings and office relocations. Lead the all-employee communications effort on events, schedule, and reminders. Partner with receptionist on oversight and direction for food service, facilities, ordering office equipment and maintenance of clean and organized office environment. Serve as backup to the receptionist for lunch breaks and time off.

Customer Engagement Manager

RigUp
Austin
1 day ago
+27
RigUp is hiring a Customer Engagement Manager that will be responsible for leading a team of 5-7 individuals dedicated to partnering with our customers. We’re looking for a highly motivated individual who thrives in a fast paced environment and has a passion for building relationships with the men and women in the energy industry. Our ideal candidate for this role will be someone who has experience leading high performing teams and working in a high-growth environment. Sound like you? Keep reading. 

Managing Director, New Verticals

Strategy and Planning Director, Operations

Senior Director, Operations

Customer Support Representative (Weekend Support)

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Customer Success Representative - Entry Level

Shipwell
Austin
2 days ago
+35
Do you have incredible attention to detail? Do you have excellent customer service skills? Do sleep better at night knowing that you made a difference today? If someone needs help, are you a calming influence to them? If so, you are the sort of person we want to hire as a Customer Success Representative (CSR) at Shipwell. Customer Success Representatives field calls and emails to and from our shipper and carrier customers and find ways to help them move freight more reliably and economically. Working in our proprietary platform, you will help keep freight moving on-time and on-target for customers working in North America. Some of the time you will be tracking shipments we know are doing just fine, however other times you might be trouble-shooting problems with freight, calling customers for paperwork, or just checking in to make sure everyone is happy!

Customer Success Analyst

Juniper Square
Austin
3 days ago
The Juniper Square Customer Success Analyst Team solves complicated problems, answers questions and is a trusted partner to our private equity customers. This team serves as the eyes and ears of Juniper Square, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development. The Customer Success Analyst team partners closely with Customer Success Managers to ensure customer satisfaction, growth and retention.

Part-Time Seasonal Distribution Associate

Kendra Scott
Austin
3 days ago
+11
The Distribution Associate will be trained in all areas of distribution but will specialize in picking and packaging our product accurately while ensuring shipment deadlines are met. Opportunity to learn how a successful company operates from the inside out. If you are a future leader who loves team work, meeting goals, and always staying active, this position is for you! Use your customer service focus to create a ‘WOW’ experience for all of our multi-channel customers by shipping beautifully wrapped product accurately and efficiently. Participate in a fast paced, fun team environment with opportunity to contribute through innovation, collaboration and employee input. What Matters to You Matters to Us!

Temporary IT Support Specialist

Marketplace Operations Specialist

Worksmith
Austin
3 days ago
+22
As a Marketplace Operations Specialist, you’ll play a critical role on the Worksmith platform by helping clients and vendors get jobs completed well and on-time. By providing top-notch customer service and logistical support, you’ll solve client problems and help vendors grow their businesses.

Professional Services Consultant

ThousandEyes
Austin
3 days ago
+21
You'll need to be a ThousandEyes product expert, with cross-platform integration experience, monitoring system expertise, and a strong foundation in Linux and core network architecture. You'll plan for and deliver on a wide range of engagement types, including implementation, configuration and documentation of monitoring services, end-user training, optimization, and third party systems integration. You'll need to be a jack of all trades who's polished and easy to put in front of a wide variety of customer roles - and need to love working for a growth stage company in the Digital Experience Monitoring space. You are an enthusiastic self-starter, intellectually curious and a fast learner, and a stickler for details, since you'll be working with some of the smartest operational people here that you ever have. You can think on your feet, create simple from complex, and produce credible documentation, and read patterns from data to infer conclusions. You’re both a good juggler - able to keep many projects moving forward without dropping them, and a good communicator.

Network Reliability Engineer

ThousandEyes
Austin
3 days ago
+21
Are a fast learner and comfortable working with new technologies. Are exceptional with network fundamentals and protocols such as TCP/IP, DNS, BGP, OSPF, and HTTP. Have experience with open-source network automation frameworks and building software to manage and monitor the network (common languages are Python and Go). Are familiar with various network hardware and operating systems. Have network security experience including network and application firewalls, IDS, IPS, and DDoS. Are comfortable working with Linux systems, containers and kubernetes.

Technical Support Representative

BigCommerce
Austin
3 days ago
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.

Part-Time Customer Support Representative

A Cloud Guru
Austin
3 days ago
+40
As a Customer Support Representative at A Cloud Guru, you'll be responsible for the day to day support of A Cloud Guru students. You'll leverage your people skills and knowledge of the product to ensure customers receive the best experience throughout their cloud journey with A Cloud Guru. This role is also the voice of the customer and provides valuable insights to key product teams.

Office Manager

Juniper Square
Austin
3 days ago
We are seeking a hands-on master of operations to help us achieve our mission by ensuring we have a productive, efficient, and enjoyable work experience for our 30+ employees in our Austin, TX office. We expect our historical rate of headcount growth to continue for the foreseeable future, which will entail doubling in the next year and potentially beyond. The ideal candidate thrives on bringing order to chaos, working in fast-paced environments where the only constant is change, and obsessing over how we design and operate our physical surroundings to help maximize team productivity and promote our company culture.

Director of Professional Services

Blackbaud
Austin
3 days ago
+41
This position will provide strategic direction, be accountable and lead teams within the Professional Services (PS) or Implementation and Activation (I&A) Services functions that deliver solutions to our customers within the Prescriptive CRM & Financials Portfolio. This individual will serve in a client executive project sponsor role and manage a team of Sr. Managers and Managers focused on leading teams, both internal and Partner based, that are deploying our solutions and extending the capabilities of the Blackbaud products that meet our customer’s business requirements. This individual is accountable for a subsection of the Services project portfolio, delivery success and client satisfaction through the achievement of the team’s key KPIs such as forecast accuracy, project profitability and on-time delivery of our commitments.

Senior Network Engineer

Manager, IT Change Management

Manager, Network Infrastructure

Systems Architect, Infrastructure & Operations

Customer Support, Associate

Lean Six Sigma Black Belt / Master Black Belt

Senior Systems Engineer,

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Director of Customer Support

Hippo
Austin
3 days ago
We’re seeking a Director of Customer Support for our Underwriting & Customer Support team in Austin, Texas. Hippo Insurance is an industry leader when it comes to pleasing our customers. In this leadership role, the Director of Customer Support will be responsible for identifying and developing all culture, process and performance improvements and efficiencies. You will also have the privilege of managing and developing an experienced team of P&C licensed support staff who have already been achieving NPS scores of double the industry standard. 

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