Customer Success Representative
Delight your installed customer base throughout their customer journey – from implementation through renewal.
Serve as the primary point of contact for customers and develop a trusted advisor relationship with customers to ensure they are using our solutions to achieve full business value .
Identify and close new sales opportunities at your customers to grow our business while driving more value for our customers using our products.
Identify renewal risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal.
Collaborate with stakeholders such as Channel Partners, Technical Support & Finance.
Utilize various systems (Salesforce.com, Gainsight, etc.) to track customer details, including customer health, engagements, and potential renewal / sales opportunities.
Stay current with the most recent enhancements to our products and educate customers on offerings and updates.
Help Magento's Customer Success team maintain a high-level of adoption and customer happiness.