Austin Tech Jobs and Startup Jobs

28

Lead Marketing Analyst

BigCommerce
Austin
23 hours ago
+47
BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. BigCommerce, named "Best Place to Work" in Austin in 2019 is looking for a Marketing Performance and Analytics Lead to optimize the effectiveness of the Marketing organization via deep performance analysis, investment return analysis,

Office and Experience Coordinator (Part Time)

Manager, Customer Success Management

Associate Customer Success Manager

Manager, Developer Documentation

Sr. Executive Assistant- Contractor

Technical Support Representative

Product Support Engineer

Manager, Education Services

Team Manager, Technical Support

Load 6 more jobs10 jobs at BigCommerce

Customer Success Manager

Rapid7
Austin
1 day ago
+24
Consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time renewal and revenue retention within a high-volume book of business. Drive customer awareness, engagement, and adoption of Rapid7 portfolio, product features and services to maximize the adoption and realized value of their purchased solutions.

Security Associate

Rapid7
Austin
1 day ago
+24
Rapid7’s Security Consultant Development Program provides up and coming technology and security professionals and college graduates with the skills needed to become trusted advisors in all areas of our consulting services. Rapid7’s Security Consultant Development Program provides aspiring security consultants with both the technical and soft skills needed to become trusted advisors in all areas of our consulting services. Participants will work alongside our consultants and directly with our clients to identify and exploit vulnerabilities, document findings, provide security guidance and advice, to help them improve their security posture. 

Sr. Director, IT

ShipStation
Austin
1 day ago
The Senior Director, Information Technology (IT) role is critical to the ShipX family of companies as it is responsible for providing a secure, robust, high-performing, and highly available infrastructure. Our infrastructure includes on-premise to support the business operations and digital services. It is equally critical to defend our company's trust by providing data and information security through best in class practices and governance structure.

Technical Support Engineer - Multilingual Preferre…

Cloudflare
Austin
2 days ago
+42
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Senior Security Engineer - Infrastructure

Globalization Lead

Team Lead, Customer Success Manager

Systems Engineer - Spectrum

Systems Engineer - Data Intelligence

Systems Engineer

Software Engineer - DNS

Senior Network Engineer

Manager, Business Systems

IT Business Systems Manager

DevTools Systems Engineer

Customer Success Manager

Customer Success Manager - Associate

Systems Engineer - Database

Senior Product Security Engineer

Executive Assistant

Systems Engineer - Infrastructure Hardware Tools

Systems Engineer - Hardware Validation

Systems Engineer, Workers

Security Operations Support Lead

Associate Customer Success Manager - Latin America

Load 10 more jobs22 jobs at Cloudflare

User Success Specialist - Phone Speciality

ShipStation
Austin
4 days ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams. You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Major Account Support Specialist (11 AM - 8 PM CST…

ShipStation
Austin
4 days ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

Executive Assistant

RetailMeNot, Inc.
Austin
4 days ago
+45
RetailMeNot is looking for an Executive Assistant to join our fast-paced team in beautiful downtown Austin TX. In this role, you will perform and handle complex technical and office administrative duties as well as support executives to whom you are assigned and their teams. Under minimal supervision and acting on your own initiative and direction, this position refines and prioritizes the executive’s day-to-day schedule, arranges travel, and additional responsibilities. You will manage the details of a highly confidential and critical nature, and function efficiently and effectively in a fast and professional environment. In addition, you will handle cross-functional coordination between programs and departments.

Senior IT Compliance Analyst

Manager, Client Technical Operations

SecureLink
Austin
5 days ago
+35
Work with Technical Operations team leads to coach and develop excellence in technical analysts across all resource tiers. Work with Product Development to ensure customer feedback and technical issues reported in the field receive appropriate visibility with sufficient detail. Work with Project Management to ensure implementation services and customer-facing project efforts are delivered correctly and in a timely manner, and that technical requirements are well understood by responsible contacts both internal and external. Work with Customer Success Managers to ensure customer communication, expectations, and satisfaction are well managed concerning the customer technical deployment. Be responsible for the management of the support organization and processes. Be responsible for the management of customer technical operations & processes. Monitor and report on performance and customer feedback metrics for each aspect of the Technical Operations organization.

Implementation Consultant

Brightpearl
Austin
1 week ago
+31
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Customer Onboarding Specialist

SecureLink
Austin
1 week ago
+35
Work with SecureLink customers to understand and document their onboarding goals and capabilities. Relentlessly identify, research, and contact companies our customers want to onboard. Introduce SecureLink to companies, answer questions, and overcome common objections. Schedule professional services connections with the customer. Track on-boarded companies against plan to ensure customer success. Follow up with on-boarded companies to ensure they have a positive experience, with the additional key goal of generating extended opportunities for SecureLink.

Head of Customer Support

ShipperHQ
Austin
1 week ago
+12
Company Overview ShipperHQ is a bootstrapped startup located in Austin, TX making a big impact in the eCommerce shipping space. We are a premier shipping experience manager for eCommerce sites, selling to clients large and small around the world. We have a fantastic reputation and are recognized for our high-quality service. Our SaaS product, ShipperHQ, launched in 2015 and is growing quickly. We have 33 staff spread across the UK, Australia,

Technical Operations Analyst (Customer L2-L3 Suppo…

SecureLink
Austin
1 week ago
+35
Who We Are Astronauts needed for a mission. At the risk of sounding immodest, SecureLink may be the coolest company you've never heard of. After 14 years in business, we announced a strategic investment from Vista Equity Partners in 2017. Vista is the leading technology investment firm focusing exclusively on software, data, and technology-enabled companies. With our partners, existing customers, products and people, we are excited to launch the

Community Support Representative (Hourly, Full-Tim…

Adia
Austin
1 week ago
+35
Your challenge, should you choose to accept: As Adia's Community Support Representative, you will be responsible for onboarding and supporting Adia app users. You will troubleshoot user issues, walk users through the onboarding process, support them through the employment verification process, and provide a helpful environment for the Adia user community. You’re a self-starter with a passion for being of service to those around you. You are

Sr. Software Engineer

SailPoint
Austin
1 week ago
+34
Develop test programs, toolkits, documentation and conduct performance testing under a variety of scenarios for the IdentityNow platform. Develop test cases, analyze, and extract best configuration practices from lessons learned. Conduct stress testing of software and infrastructure, including simulating concurrent customer access. Develop and expand existing testing frameworks to automate test cases and conduct benchmarks. Work with other engineers and services team members to help them improve performance of their deliverables. Publish results of performance tests and scalability assessments on internal reporting sites. Support sales engineer's efforts with performance facts where relevant. Train others on techniques and lessons developed from analysis of software and infrastructure behavior. Work with the engineering team to develop measureable improvements in targeted areas of performance.

Manager, Facilities

SailPoint
Austin
1 week ago
+34
This position oversees the facilities for SailPoint globally, including leased as well as virtual offices. Our Facilities Manager will have the important task of ensuring our facilities support for our rapidly growing business while allowing SailPoint to remain a “Best Places to Work” with a comfortable and productive work environment. In this role, you'll maintain vendor relationships, handle the planning of site related projects and manage a budget. You will be actively involved in construction projects, along with managing space assignments and space optimization.

Metasploit Security Researcher

Rapid7
Austin
2 weeks ago
+24
Good understanding of CS and programming principles; experience with at least one scripting language. Experience with Ruby, Python, or Go is a major plus, but Ruby is definitely not necessary as your primary language—you’ll learn a lot on the job. Proficiency with Unix/Linux or Windows command line. Experience with debugging tools such as WinDBG, OllyDBG, or GDB; some familiarity with reversing and security testing tooling like IDA Pro, Burp Suite, Ghidra, and so on is a major plus. Interest in exploit development and vuln analysis; basic understanding of different security vulnerabilities is helpful (e.g., buffer overflow, SQL injection, DoS, SSRF). Strong interest in distributed and open-source project development.  Interest in, or experience with, modern network topologies and application deployment platforms such as AWS, Azure, Kubernetes, and Docker is a plus. 

Technical Trainer

SecureLink
Austin
2 weeks ago
+35
The Technical Trainer is part of our Professional Services team and requires a balance of real world technical expertise and strong customer consulting. As a SecureLink Technical Trainer (or what we call here a Professional Services Engineer) you will deliver exceptional customer service delivering training, implementation, technical services, and detailed consulting concerning our product, features and industry specific use cases. You will demonstrate your technical knowledge of our various product modules and configurations and become the utmost authority ensuring customers use the product to its fullest. Our users will look to you for best practices and prescriptive advice to help them solve complex business challenges. Day-to-day responsibilities include delivery of the following services:

Technical Support Engineer

Rapid7
Austin
2 weeks ago
+24
The Technical Support Engineer provides world-class support to a wide range of security minded people and their companies. Ultimately, the support engineer will use their expertise and knowledge to help solve security challenges in the real world. Our support engineers thrive on excellent knowledge of security and vulnerability management along with an unmatched thirst to rapidly learn the newest technologies in our changing world.

Senior Support Engineer - Web Applications

Rapid7
Austin
2 weeks ago
+24
The Technical Support Engineer provides world-class support to a wide range of security minded people and their companies. Ultimately, the support engineer will use their expertise and knowledge to help solve security challenges in the real world. Our support engineers thrive on excellent knowledge of security and vulnerability management along with an unmatched thirst to rapidly learn the newest technologies in our changing world.

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