Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email).
Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps.
Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers.
Give feedback to the product team about member support issues so they can design better experiences.
Generally strive to make sure members feel taken care of and love our service.