Customer Success Training Specialist
3 weeks ago
As a Customer Success Training Specialist, you will be responsible for ensuring our Customer Success team is providing high quality, accurate, and timely information to our valued customers across our support channels (phone, chat, and email). You will have the opportunity to build out new processes, set team-wide goals, and drive direct impact to our business and customers. You will work closely with the Customer Success team and leadership to shape Self and how we operate by providing insights on where we can improve as a team, ideas for tool enhancements that will help us scale, and product improvement suggestions for our cross-functional stakeholders.