Austin Tech Jobs and Startup Jobs

42

Cloud Customer Success Manager

Adobe
Austin
3 hours ago
+57
A great Customer Success Manager could be described as having superb communication skills, excited about selling new Magento products that can help their customer grow, always looking to tackle problems for their clients, able to handle stressful situations like a top-tier pro, constantly looking to expand their knowledge and skill set, all while keeping their clients happy with their experience with Magento.

IT Support Specialist II

Khoros
Austin
2 days ago
+58
The IT team provides internal systems management and end user desktop support for a global employee base of approximately 1000 in a rapidly growing and fast-paced environment. The IT Helpdesk Administrator will work closely with other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users including a highly technical group of Engineers and Developers. 

Technical Support Manager - Adobe Commerce Cloud

Adobe
Austin
3 days ago
+57
As a Technical Support Manager your goal is to lead a team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and resolution management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Customer Success Manager, Education Segment

Adobe
Austin
3 days ago
+57
Customer Success Managers (CSM) own the post-sales experience at Adobe, driving active use and improving the return on a customer’s technology investment. CSMs are responsible for ensuring the overall success for a portfolio of accounts and are adept at building a consultative relationship with the key leaders within that portfolio. Successful CSMs are technology-savvy individuals who have experience with Adobe solutions such as Adobe Creative Cloud, Adobe Document Cloud, Adobe Stock, and Adobe Sign with a clear understanding of the value of those solutions in driving organizational strategies and workflows.

Customer Support Specialist

GoDaddy
Austin
3 days ago
+28
Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality. Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention. Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month. Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. Identify trends and areas for improvement, so we can continually serve customers better. Challenge yourself, your teammates, and your leaders to continually improve performance.

Customer Support Specialist I

GoDaddy
Austin
3 days ago
+28
Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality. Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention. Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month. Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. Identify trends and areas for improvement, so we can continually serve customers better. Challenge yourself, your teammates, and your leaders to continually improve performance.

Demand Generation Manager

Modernize
Austin
3 days ago
+43
The right candidate for our next Marketing Automation Manager is also a solid project manager and detailed-oriented to a fault. This individual seeks to improve her content and campaigns through an ongoing dialogue with Sales and is a great listener. Operates with zero trepidation about talking to prospects, whether on the phone or at trade shows. Possess a strong team spirit. Positively nurtures a competitive nature. This person loves winning.

Marketing Operations Manager

Khoros
Austin
3 days ago
+58
The Marketing Operations Manager will drive our marketing programs by improving the scalability, automation and integration of our systems and processes. This candidate will have expert knowledge of Marketo and experience implementing and reporting on campaigns and experience designing and implementing complex, technical digital processes.

Marketing Analyst

Khoros
Austin
4 days ago
+58
Khoros is looking for a Marketing Analyst to gather, analyze, map and align the requirements of analytical projects that are key to achieving business objectives. This person will help drive the insights that allow us to expand our marketing efforts, grow our customer base, and improve our go to market plan.

Social Media Coordinator

Khoros
Austin
4 days ago
+58
Khoros is seeking a Social Media Coordinator to add to our growing professional services team. The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a "can-do" attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media.

Marketing Coordinator

Khoros
Austin
4 days ago
+58
This position will split their time primarily supporting our Event team (~75% of the time) but also aid in supporting some non-event Demand Generation activity (~25% of the time). The Coordinator will provide support for the production and management of events, hosted owned-events and 3rd party sponsorship events designed to promote the Khoros brand and drive demand. In addition, he/she will aid in the execution of marketing programs focused on lead generation in the areas of email, social, paid media, and content development. The Marketing Coordinator will report to the Director or Demand Generation + Events.

Account Architect

Cision (formerly TrendKite)
Austin
6 days ago
+45
Account Architects field requests through customer tickets or chats, and may join customer calls to clarify requests or support our Account Managers and Onboarding Consultants. Team members in this role transition quickly to further customer facing growth opportunities including Enterprise Account Architect, Onboarding Consultant, and Account Manager.

Display Marketing Manager

Modernize
Austin
1 week ago
+43
Modernize is seeking a seasoned and proven leader for our Display Marketing Manager opening. Our ideal candidate is a display marketing veteran with extensive experience with large, complex B2C campaigns as well as success managing Facebook, GDN and other paid media channels with performance marketing objectives. This position will build and mentor a team while enhancing current campaigns and testing new opportunities. Our ideal candidate will have a background in data analysis, copywriting, creative development and strategy. This manager should have established prerogatives on optimal targeting, structures and bidding strategies, as well as a desire to progress their career in digital marketing.

Marketing Manager

ActiveProspect, Inc.
Austin
1 week ago
+23
ActiveProspect is seeking a Marketing Manager to lead the marketing efforts for the company. The ideal candidate will have a strong background in growing a SaaS business, working with both middle market and enterprise level customers. While this position is for a B2B marketer, the majority of our customers are actually B2C marketers, so an understanding of the B2C lead generation ecosystem is preferred. This individual will have a track record of building out successful demand-generation strategy and engines for high growth SaaS companies. This person will need to have previous experience either managing or working closely with sales to build the playbook for lead-generation strategy and best practices. Ideally this individual has experience marketing technical solutions to technical buyers.

Customer Service Representative

GoDaddy
Austin
1 week ago
+28
The customer support agent’s primary responsibility is to assist (mt) Media Temple customers with support and billing issues related to their hosting products. As a Customer Service agent, you will work on a team dedicated to providing solutions using our internal and external knowledge base systems, as well as traditional internet research. Using a consultative approach, you will make product and service recommendations to best fit the needs of the customer’s business and provide a quality experience while doing so!

Customer Support Engineer

ActiveProspect, Inc.
Austin
1 week ago
+23
The Customer Support Engineer is the first level of help for customers, managing all support tickets and chat conversations. You’ll problem solve and fix issues for customers, elevating more complex issues as appropriate to the team. You will be the owner of our support platform, automating where you can, and documenting as you go, making recommendations to the Product team as you see trends in questions and use cases develop.

Content Strategist

Adobe
Austin
1 week ago
+57
Adobe’s Commercial Customer Success Group is looking for a skilled content strategist who will develop content journeys that engage and inform our customers. Your focus is to build compelling content for developers, customers, partners, and the public that encourages adoption and shares standard methodologies on using Adobe products like Magento, Marketo, and more. You’ll work closely with Customer Success Managers, Product Marketing Managers, Product Managers, Engineers, Customer Engineers, and UX teams to synthesize the knowledge that will help our customers succeed. You will be an evangelist for communications that are clear, engaging, and always customer-focused.

Customer Experience Consultant

Khoros
Austin
1 week ago
+58
We are building a new, innovative team of Customer Experience experts who have worked in our Customers' shoes and can lead differentiating peer-to-peer discussions with our Customers. This team will help Customers define their vision for their own Customer Experience, help craft the just right Khoros Professional Services packages to ensure Khoros software delivers on those Customer Experiences, and be the standard bearers for what it is to be a Khoros Customer. Customer Experience Consultants will be responsible for creating clear and concise visions and presentations associated with active sales opportunities and delivered to prospects as part of a solutions sales process. This position requires someone who is quick thinking, flexible, creative, and analytical. The ability to research, learn and quickly leverage complex information to our Customers is a key component of this position.

Customer Experience Traffic Manager

Khoros
Austin
1 week ago
+58
The Traffic Manager is the central contact point for all deal support work that flows through the Customer Experience team. Once a request for team support has been opened in our Sales Request system the Traffic Manager will evaluate the request for completeness, timing considerations, and resources required to fulfill the request. Working with Customer Experience Team leadership and standard processes for assignment, the Traffic Manager will direct the request to team members to join the broader deal team and fulfill the request. The Traffic Manager monitors all active requests to ensure they are moving through the process and to identify and remediate blockers to completion. The Traffic Manager is also responsible for generating weekly reports of team and request status and doing ongoing analysis of team velocity and capacity. 

Customer Operations, Enablement Manager

EZ Texting
Austin
1 week ago
+47
The Customer Operations team is looking for a high velocity hands-on Enablement Manager to design, develop and deliver onboarding and continuous training programs that will enable and accelerate our teams ability to achieve their goals and deliver on our strategic growth initiatives. In this role you will create training and development programs that enable Sales, Customer Success, Account Management, and Support to unlock revenue across the LAER model (Land, Adopt, Expand and Renew). This is done through the lenses of talent management, asset management and communication management with an emphasis on cross-functional collaboration. This is a new position that has the opportunity to define and elevate the role of enablement within the EZ Texting organization.

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