Austin Tech Jobs and Startup Jobs

15

Senior Technical Support Engineer

Khoros
Austin
1 day ago
+53
Monitor requests through multiple channels including email and phone, providing support and responding to queries from our customers in an accurate and timely manner. Escalate problems to the correct teams where appropriate. Resolving simple requests without needing to escalate. Identifying documentation requirements in our knowledge base. Maintaining our high standards for customer communication and response times. Engaging in training opportunities on our products and key technical areas.

Customer Experience Associate

Khoros
Austin
1 day ago
+53
We are building a new, innovative team of Customer Experience experts designed to be an integral part of cross-functional sales teams having differentiating, solutions-focused discussions with our Customers. These teams help Customers define their vision for their own Customer Experience, craft the just right Khoros Professional Services packages to ensure Khoros software delivers on those Customer Experiences, and are strong examples of what it is to be a Khoros Customer.  The Customer Experience Associate is a critical member of the cross-functional team. Key focus areas include helping gather clear business and technical requirements from Customers and then matching those requirements to either standard services offerings or supporting Services Architects in the development of custom services solutions for customers.  Customer Experience Associates will contribute to clear and concise visions and presentations associated with active sales opportunities that are delivered to prospects as part of a solutions sales process. This position requires someone who is quick thinking, flexible, creative, and analytical. The ability to research, learn and quickly leverage complex information to share with our Customers is a key component of this position.

Retention Specialist

GoDaddy
Austin
2 days ago
+28
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive on-boarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Customer Success Manager

Pushnami
Austin
3 days ago
+38
We are looking for a Customer Success Manager to manage the day-to-day of the entire Customer Success team. This person will work closely with the VP of Operations on the strategic direction of the department and keep the department accountable towards company goals.

Senior Operations Engineer

Khoros
Austin
5 days ago
+53
Khoros is seekinga Senior Operations Engineer to add to our growing TechOpsteam. The Senior Operations Engineerwill support our Community application and work heavily with AWS infrastructurewhile integrating with a distributed team spread throughout Portland, SanFrancisco, and remote offices.

Customer Support Specialist I

GoDaddy
Austin
1 week ago
+28
Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality. Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention. Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month. Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. Identify trends and areas for improvement, so we can continually serve customers better. Challenge yourself, your teammates, and your leaders to continually improve performance.

Customer Experience Manager

ActiveProspect, Inc.
Austin
1 week ago
+23
ActiveProspect is seeking a Customer Experience Manager to join our small, but fast-growing company. Our Customer Experience Manager will work on the Client Success team to efficiently manage the customer life cycle of our pay-as-you-go (PAYG) segment to improve the overall user experience and make these users raving fans of all things ActiveProspect. We're a collaborative organization with an emphasis on iteration and learning. We’re looking for someone who’s excited to work with interesting technologies in a startup culture, to have an immediate impact on customer retention and product experience, and is ready to rise to the challenge of a growing organization. Sound like you? Keep reading!

Senior Technical Account Manager

Khoros
Austin
2 weeks ago
+53
The Senior Technical Account Manager role has a strong technical aptitude and is responsible for the overall success of their customers. In today's ever-changing social landscape, we need someone who's up-to-date on the latest and greatest web tools and platforms. To do so, we use Web 2.0 architecture, REST APIs, JSON, XML, relational databases and networking in our day to day lives. This means a proficiency with programming, scripting languages, and database construction is definitely experience that's needed to succeed. If your background includes a strong social web interest, that's a serious plus!

Associate Technical Account Manager

Khoros
Austin
2 weeks ago
+53
The Technical Account Manager role has a strong technical aptitude and is responsible for the overall success of their customers. In today's ever-changing social landscape, we need someone who's up-to-date on the latest and greatest web tools and platforms. To do so, we use Web 2.0 architecture, REST APIs, JSON, XML, relational databases and networking in our day to day lives. This means a proficiency with programming, scripting languages, and database construction is definitely experience that's needed to succeed. If your background includes a strong social web interest, that's a serious plus!

eCommerce Software Support Engineer

Adobe
Austin
3 weeks ago
+57
Magento is looking for an eCommerce Software Support Engineer who has experience with an eCommerce Platform. The primary responsibility of this role is to work closely with Magento SI Developers to do deep dive technical investigations of issues reported and bring about timely resolutions pertaining to our Magento eCommerce software platform. You will address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. In addition, you will carry out projects as assigned and work multi-functionally with other departments improving our product offering.

Front End Software Engineer (Remote ok)

ActiveProspect, Inc.
Austin
3 weeks ago
+23
We are small, but mighty, growing fast and looking to accelerate that growth by adding a stellar Front End Engineer to our team! Successful candidates will demonstrate extreme attention to detail, solid understanding of JavaScript, and the ability to succeed in an autonomous, yet collaborative environment. Does this sound like you? Great, read on!

Front End Developer

ConsumerAffairs
Austin
3 weeks ago
The Front End Developer will be responsible for developing responsive web apps using HTML5, CSS3 & pure JavaScript and should have at least 2 years of professional experience in software development or engineering. 

Technical Account Manager

Adobe
Austin
3 weeks ago
+57
Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our top-tier customers. They produce and deliver a prescribed set of technical services specifically designed to help them maintain operational health, while adopting new solutions and functionality to maximize their investment. A person in this role must possess customer-facing and communication skills that enable you to represent Adobe best within a customer’s environment, driving discussions with multiple personas from developers and analysts to management and senior leadership — including within Adobe — regarding tasks, projects, cases, standard methodologies, and prioritization. One should also have proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in the Adobe Experience Cloud.

Sr. Manager, Customer Success, Americas

Adobe
Austin
3 weeks ago
+57
Responsibility for owning the Americas Magento Customer Success team – a hand on second-line management role. In addition to strong Management skills you also come with an executive presence that will help you drive strategic conversations with some of our largest customers. Communicate the value proposition for the Magento platform and understand how it can be applied to address specific customer needs across geographies and vertical markets. Be responsible for delivering low gross churn, high software adoption, expansion of additional products and high customer happiness/net promoter scores in the Americas. Own the customer experience. Be a customer advocate to ensure the right priority and technical resources are being applied to maximize customer success activities, including working closely with the global customer support and product management teams.

Customer Support Associate

SelfMade
Austin
2 months ago
+12
In this role you will be supporting our Customer Success initiatives. Initially, this means making sure that all of our partners are set up with the various tools we need to run their marketing campaigns. Whether that’s by jumping on a call and doing screen shares or building walk-throughs to decrease friction for our partners, your goal is making sure the tech and logistic aspects of on-boarding are seamless. You will also support day-to-day admin needs, including billing and tech support.

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