Austin Tech Jobs and Startup Jobs

14

Claims Concierge

Hippo Insurance
Austin
3 days ago
+30
At Hippo we are committed to going above and beyond the industry standard when it comes to customer service. The Claims Concierge is a vital part of that mission. This person will be an advocate to our customer throughout the lifecycle of their claim. They are centerstage when it comes to answering questions and coordinating with our team of Property Adjusters. The Claims Concierge listens to our customers needs and makes sure the claims process with Hippo is as painless as possible for them. They are also responsible for providing the business with feedback from our customers to continue to drive process improvements. 

Claims Coordinator

Hippo Insurance
Austin
3 days ago
+30
Answering phone calls from customers regarding their claims. Directing claims phone calls to the appropriate staff member. Taking first reports of loss from our customers. Compiling claims related reports. Checking mail. Scanning documents. Special claims department projects including data entry, department efficiency and quality assurance.  

Client Success Manager

Pinpoint
Austin
1 week ago
+31
Sell to CTO and VP of Engineering and meet with C-level and LOB executives, and other key stakeholders. Be an energetic self-starter who is proactive in holding yourself accountable to a consistent sales process. Be passionate about communicating value to senior stakeholders and figuring out creative ways to create success. Proactively contribute towards optimizing our approach towards sales development to drive ongoing improvementDelivering and communicating ROI for our clients, throughout the customer lifecycleBeing the trusted partner for the customer on use-case and product functionalityQuarterbacking experiences by various cross-functional teams at Pinpoint, on behalf of the customer

Client Relations Specialist

Hippo Insurance
Austin
1 week ago
+30
We’re seeking an experienced insurance professional who is willing to think outside the box with a whole new approach to policy servicing. This position will be cross-functional and work hand in hand with our Sales, Service and Underwriting organizations to maximize profitable growth and expansion while providing exceptional customer service to our customers.

Senior Site Reliability Engineer

Optimizely
Austin
1 week ago
+45
Optimizely’s Site Reliability Engineers work on improving the availability, scalability, performance and reliability of our production data platform. Our distributed event processing and compute platform powers the results and analytics for all of our Experimentation and Personalization products. This platform processes billions of events a day and is relied on by many Fortune 100 global businesses. We value observability, monitoring, actionable alerting based on SLOs, blameless postmortems and efficient incident response. We work in both the application and systems worlds, instrumenting key parts of core architecture while supporting developers as they do the same.

Director, Digital Experience Optimization, On-Dema…

Optimizely
Austin
1 week ago
+45
As the Director of our On-Demand Services team, you’ll be in a unique position and on the front lines of some of the world’s most innovative company’s digital experimentation programs. You’ll collaborate with the Vice President of Global Professional Services and other stakeholders in other key organizations to help develop, manage and grow our ODS program and strategy. You’ll subsequently be managing the execution cycle of the test by working with our team of designers, developers, and QA analysts. You’ll help ensure that the ODS program is hitting its financial plan and guide decision making related to spending and scaling ODS operations.

Customer Service Representative

CCC
Austin
1 week ago
+35
This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims. In this role, individuals will work exclusively with Claims Adjusters from the nation's top insurers. Full-time and part-time hours are available. Starting wage is $15.50/hour.

Property Adjuster Team Lead

Hippo Insurance
Austin
1 week ago
+30
We’re seeking an experienced Property Adjuster Team Lead to handle homeowner claims involving multiple states. You’ll be able to use your expert discernment in handling each case, but you’ll also lead a team you can rely to help come up with innovative solutions. Hippo is proud to leverage technology to be able to process claims expeditiously, which means little to no travel is required. Day to day, this Property Adjuster will work with customers over the phone to provide excellent customer service and coordinate the inspection process as well as payments for losses.

Senior Software Engineer

Evernote
Austin
1 week ago
+35
Architect and build components and systems to power new Evernote features. Work on state of the art cloud based platforms. You will have opportunities to learn and work on Machine Learning and Big Data technologies (if interested). Get to work on internet-scale projects. We currently have 2 billion notes and 75k new registrations per day!

Customer Success Manager

Evernote
Austin
1 week ago
+35
Account management – Maintain direct relationships with Evernote’s B2B customers. Ensure our customers have the right knowledge to use Evernote to its fullest capabilities. This entails scheduling and conducting product demos, gaining insight into customer use case(s), and providing custom trainings as required. Account Growth – Seek opportunities to grow adoption within the accounts you lead. Work with the administrators and key executives in the customer organization by providing solutions that are customized to the needs of those key stakeholders. On-boarding – Take the lead by on-boarding new customers onto Evernote’s platform. This will require cross-functional coordination with the Evernote Sales team to ascertain use cases and develop custom programs to ensure a smooth launch. Advocacy – As the main point of contact for the customer, advocate on our customer’s behalf. This includes partnering with cross-functional teams across marketing and product to serve as the voice of the customer within the organization.

Application Support Engineer, Telematics

CCC
Austin
1 month ago
+32
The Telematics Application Support Engineer is responsible for providing system and software support for application(s) developed and maintained in our Amazon (AWS) cloud infrastructure. The engineer should be a self-starter and be able to collaborate with Product development, QA teams and other such teams to gain and document application knowledge needed to support our services. This engineer will also troubleshoot and resolve any issues that occur within or pertain to the application software. As a support engineer, you will be responsible for addressing technical customer escalations related to application issues, workflow questions and resolving them on a day to day basis. The engineer will also work closely with development teams to address escalations that may require application software changes. This position will be responsible for technical interaction with Customer IT Departments as part of debugging and resolution during system and application outages. The support engineer will recommend the appropriate technology options to support the software to IT management.

Software Engineer - Telematics

CCC
Austin
1 month ago
+35
The primary objective of our Associate, Software Engineer is to participate in the design, development and maintenance efforts of CCC’s Telematics applications. This individual leverages their knowledge of analysis, design, coding, testing, and maintenance of software applications to develop, enhance, and modify CCC applications. The Java / JEE Software Engineer is expected to assist with the conceptualization of software solutions at both the unit level, ie. program module, and at the system level, ie. integrated applications. This individual demonstrates an understanding of the latest development environments including development tools and applications.

Sr. SDET - Telematics

CCC
Austin
3 months ago
+20
As a software developer in our test team, you will be responsible for the design and implementation of test automation, frameworks, and tools used against the CCCIS suite of software and analytics solutions. The ideal candidate loves working in a team environment with experienced product owners and developers to find creative ways to address customer needs.  Candidates who have an insatiable appetite for learning and technical challenges and keep abreast of the latest cloud-based tools and technologies thrive in our team. They bring new ideas to consistently move our methodologies forward and lead by example in efficiently delivering high quality software and code review feedback. Successful candidates will also have strong technical skills, be self-motivated, and demonstrate the willingness to own and drive problems to resolution both inside and outside of their core areas of responsibility.

CX Agent - Product Support Representative

Dropbox
Austin
11 months ago
As part of our Customer Experience team, you will be responsible for responding to customer product inquiries via telephone, written email, and chat sessions. You will resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters. Our operation is 24x7 so the role includes shift work including weekends and holidays. 

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