DevOps Engineer, IdentityIQ
Build and maintain a resilient, secure, and efficient cloud-hosted IdentityIQ platform to meet established SLAs.
Work closely with Rackspace to build, monitor and maintain the cloud hosted IdentityIQ infrastructure.
Automate deployment, monitoring, management and incident response.
Monitor site stability and performance and troubleshoot site issues.
Work with Rackspace and Solution Specialist to define infrastructure to meet customer’s business requirements within the purchased subscription service level.
Monitor infrastructure costs to help meet SailPoint business model expectations.
Work closely with SailPoint Solution Support Engineer, Engagement Manager, Customer Success teams on each customer deployment.
Install IdentityIQ, patches and yearly upgrades in production and pre-production customer environments.
Build and maintain IdentityIQ specific monitors and alerts.
Develop and improve operational practices and procedures.
Proactively meet standards for information security and compliance (e.g., ISO, SOX, SSAE 16) in close cooperation with the Security Operations and Compliance teams to implement best practices.
Work closely with global DevOps and Support teams to provide 24x7x365 support to customers.
Participate in on-call rotations.
No travel expected.