Austin Tech Jobs and Startup Jobs

141

IT Support Specialist II

Khoros
Austin
15 hours ago
+58
The IT team provides internal systems management and end user desktop support for a global employee base of approximately 1000 in a rapidly growing and fast-paced environment. The IT Helpdesk Administrator will work closely with other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users including a highly technical group of Engineers and Developers. 

Customer Support Representative

Procore Technologies
Austin
15 hours ago
+32
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services. 

Staff Software Engineer (Backend)

Staff Software Engineer (Frontend)

QA Manager, Data & Analytics

Senior Salesforce Engineer

Business Systems Analyst (R&D)

Data Engineer

Business Systems Analyst (Quote to Cash)

Customer Success Manager, Mid-Market

Demo Engineer

Load 6 more jobs10 jobs at Procore Technologies

Engineering Manager, Verifications

CLEAR
Austin
1 day ago
+14
We are seeking a driven, strategic, technology focused and customer-centric software development leader. As an Engineering Manager, you will be responsible for leading a cross functional software team in design, development, test, and deployment of our next generation travel products. A successful candidate will have an established background in developing software, a strong technical ability, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment. This individual will have a strong track record of helping to deliver an effective, highly-available, and flexible technology platform in a hyper-growth environment where priorities shift quickly.

Office & Engagement Manager

Arrive Logistics
Austin
1 day ago
+49
We are searching for an energetic, motivated, and dynamic addition to our People Operations team to join our headquarters in Austin, TX! In this highly visible People Engagement role, you will shine as Arrive’s first impression front lines. In addition to managing front desk responsibilities, you will own various administrative functions that span the entire office! Assisting in managing external vendors to planning company-wide events, you’ll wear a lot of hats. The right candidate will take pride in our office culture and stay on top of the crucial details that make Arrive an employer of choice. If you are a team player who also knows how to get down to business, we want you to represent Arrive in this position!

Team Manager, Technical Support

BigCommerce
Austin
1 day ago
+47
Manage the day-to-day operations of a technical support team with an emphasis on client satisfaction, first contact resolution, and retention. Assist with the management of day-to-day operations of the Customer Success Services department. Foster an environment of team-driven success through individual contribution and accountability. Provide mentoring and coaching to each individual on the team, including Technical Leads, via regularly scheduled one-on-one meetings, call monitoring, ticketing and phone system statistics to enable employee and team. Advocate on behalf of our merchants to ensure their wants and needs for our products and services are continuously communicated.

Software Development Engineer in Test II

Software Engineer I, Mobile (Android)

Senior Software Engineer, Ruby (I&AM Team)

Lead Marketing Analyst

Web Application Developer

Office and Experience Coordinator (Part Time)

Manager, Customer Success Management

Lead Information Infrastructure Security Engineer

Associate Catalog Transfer Services Engineer

Associate Customer Success Manager

Manager, Developer Documentation

Support Tools Developer

Sr. Executive Assistant- Contractor

Technical Support Representative

Site Reliability Engineer II, (Infrastructure Team)

Senior Software Engineer, Ruby

Software Engineer II, Ruby (I&AM Team)

Product Support Engineer

Catalog Transfer Services Engineer

Manager, Education Services

Load 10 more jobs21 jobs at BigCommerce

Customer Success, On-boarding Specialist

ePayPolicy
Austin
1 day ago
+20
Customer Success Associate for the leader in insurance payments ePayPolicy is the nation’s foremost provider of payment processing exclusively for the insurance industry. Our company was founded in 2014 by industry veterans with one goal in mind: Use tech to improve how insurance professionals accept and send payments. The team here is a vibrant, creative group that doesn’t shy away from challenges, continues to hit ambitious goals, and has a

Technical Support Manager - Adobe Commerce Cloud

Adobe
Austin
1 day ago
+57
As a Technical Support Manager your goal is to lead a team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and resolution management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Customer Success Manager, Education Segment

Adobe
Austin
1 day ago
+57
Customer Success Managers (CSM) own the post-sales experience at Adobe, driving active use and improving the return on a customer’s technology investment. CSMs are responsible for ensuring the overall success for a portfolio of accounts and are adept at building a consultative relationship with the key leaders within that portfolio. Successful CSMs are technology-savvy individuals who have experience with Adobe solutions such as Adobe Creative Cloud, Adobe Document Cloud, Adobe Stock, and Adobe Sign with a clear understanding of the value of those solutions in driving organizational strategies and workflows.

Customer Support Specialist

GoDaddy
Austin
1 day ago
+28
Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality. Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention. Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month. Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. Identify trends and areas for improvement, so we can continually serve customers better. Challenge yourself, your teammates, and your leaders to continually improve performance.

Customer Support Specialist I

GoDaddy
Austin
1 day ago
+28
Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality. Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention. Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month. Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. Identify trends and areas for improvement, so we can continually serve customers better. Challenge yourself, your teammates, and your leaders to continually improve performance.

Third Shift Tracking Specialist

Arrive Logistics
Austin
2 days ago
+49
Receive and handle inbound phone calls from truck drivers, dispatchers and customers in regards to Arrive Logistics shipments. Proactively reach out to carriers, drivers and customers in order to ensure timely pick up and delivery of shipments. Report issues via multiple modes of communication, chat, e-mail and phone calls. Become an expert in Arrive Logistics' TMS and other technology that will assist in shipment tracking. Assist Carrier Sales and Customer Sales Reps in maintaining books of business through fantastic customer service and attention to detail.

Customer Success Manager (Texas)

Medallia
Austin
2 days ago
+50
• Contact and start developing relationships with your customers. • Track and assess account health. • Formulate an action plan to manage goals, challenges, risks and growth opportunities. • Build trusted advisor relationships with key decision makers at your customers. • Execute on your action plan per customer. • Collaborate cross functionality with internal Medallia teams (e.g., Sales, Marketing, Product, Services, etc.) to drive a long-term healthy customer program. • Ensure timely and accurate customer health updates (StrikeDeck, SalesForce.com). • Own forecasting and prioritization for customer success amongst your assigned accounts. • Represent the voice of the customer and employee in leadership meetings. • Create reference-able customers (case studies, reference calls, speaking engagements).

Senior Information Security Analyst

Amherst
Austin
2 days ago
+35
You will be working closely with systems and network engineering, enterprise applications, and software development in designing solutions, performing security reviews, developing strategy, and driving security projects to reduce the risk to Amherst's corporate infrastructure. This is a technical role with the expectation that you are fluent in security tools, system security, secure application design principles, cloud security, compliance, and incident response. You'll be encouraged to keep your skills up to date by attending at least one major training course annually (SANS, etc.), one major security conference (Blackhat, DefCon, etc.), and other events.

Senior Full Stack Developer

Senior iOS Developer

Head of Brokerage

Fixed-Income Data Engineer

Full Stack Developer

Director, DevOps

Head of Acquisitions

Salesforce Developer

Load 5 more jobs9 jobs at Amherst

Customer Success Manager

Rapid7
Austin
2 days ago
+24
Consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time renewal and revenue retention within a high-volume book of business. Drive customer awareness, engagement, and adoption of Rapid7 portfolio, product features and services to maximize the adoption and realized value of their purchased solutions.

Security Associate

Rapid7
Austin
2 days ago
+24
Rapid7’s Security Consultant Development Program provides up and coming technology and security professionals and college graduates with the skills needed to become trusted advisors in all areas of our consulting services. Rapid7’s Security Consultant Development Program provides aspiring security consultants with both the technical and soft skills needed to become trusted advisors in all areas of our consulting services. Participants will work alongside our consultants and directly with our clients to identify and exploit vulnerabilities, document findings, provide security guidance and advice, to help them improve their security posture. 

Client Journey Manager

Unity
Austin
2 days ago
+10
Engaging strategically with clients and prospects to understand their needs and how other Unity products can benefit them further. Build trusted relationships with senior decision-makers across the gaming industry and within Unity. Within Unity, you will be orchestrating various interventions with specialist Unity sales and support teams where opportunities have been identified with clients.

Salesforce Business Analyst

RigUp
Austin
2 days ago
+25
RigUp is hiring a Salesforce Business Analyst that will be responsible for supporting existing and new Verticals as the company migrates to Salesforce. Your role will be supporting Stakeholders to identify requirements and project scope across verticals, understand solutions design, to ensure all data to accelerate Sales reporting and efficiencies. 

Salesforce Developer

Systems Administrator - Mergers and Acquisitions

Staff Software Engineer, Backend

Director of Facilities

Senior Software Engineer, Backend

Director of Operations, Midstream Strategy

Systems Administrator

Director of Events

Managing Director, New Verticals

Data Engineer

Customer Engagement Specialist

Customer Support Representative (12-9pm shift)

Customer Engagement Manager

Deal Desk Operations Manager

Load 10 more jobs15 jobs at RigUp

Sr. Director, IT

ShipStation
Austin
2 days ago
The Senior Director, Information Technology (IT) role is critical to the ShipX family of companies as it is responsible for providing a secure, robust, high-performing, and highly available infrastructure. Our infrastructure includes on-premise to support the business operations and digital services. It is equally critical to defend our company's trust by providing data and information security through best in class practices and governance structure.

SVP Customer Relations (SoCal)

Arrive Logistics
Austin
3 days ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP of Strategic Customers (West Coast)

Arrive Logistics
Austin
3 days ago
+49
As an SVP of Strategic Customers at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This role will require new business development. In addition to identifying new business opportunities, you will be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

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