Austin Tech Jobs and Startup Jobs

24

Customer Success Manager (CSM)

TeleVet
Austin
3 days ago
At TeleVet, the customer success manager will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product roadmap. You'll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key decisions.

Customer Success Representative

Adobe
Austin
1 week ago
+57
Delight your installed customer base throughout their customer journey – from implementation through renewal. Serve as the primary point of contact for customers and develop a trusted advisor relationship with customers to ensure they are using our solutions to achieve full business value . Identify and close new sales opportunities at your customers to grow our business while driving more value for our customers using our products. Identify renewal risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal. Collaborate with stakeholders such as Channel Partners, Technical Support & Finance. Utilize various systems (Salesforce.com, Gainsight, etc.) to track customer details, including customer health, engagements, and potential renewal / sales opportunities. Stay current with the most recent enhancements to our products and educate customers on offerings and updates. Help Magento's Customer Success team maintain a high-level of adoption and customer happiness.

Customer Success Representative

Adobe
Austin
1 week ago
+57
Our new Customer Success Representative can support individual customers during their entire customer journey with Magento, pilot new techniques, and identify improvement opportunities to support the evolution of the Global Customer Success Group. If you’re an outcomes-driven, semi-technical, and excited for a new opportunity in Customer Success, this role is for you! 

Customer Coordination Specialist

Adobe
Austin
1 week ago
+57
Magento’s global Customer Success Group (CSG) is growing and hiring a Customer Coordination Specialist. This role will support individual customers needing assistance with Magento processes and assist Customer Success Managers as we all work together to delight our customers. If you’re comfortable with juggling multiple requests and excited for a new opportunity in Customer Success, this role is for you! 

Client Support Specialist (contractor)

Medici
Austin
1 week ago
Medici is seeking temporary Client Support Specialists to provide exceptional support to its large base of healthcare clients by promptly responding and resolving questions via chat, phone, and email. The ideal candidate will be a fast learner that can quickly learn new technology, focus on multiple priorities and create a phenomenal Medici client experience. To be successful you must have experience working with SaaS tools like Zendesk, Salesforce, Hubspot, Helpscout, Slack or similar tools.

Cloud Customer Success Manager

Adobe
Austin
1 week ago
+57
A great Customer Success Manager could be described as having superb communication skills, excited about selling new Magento products that can help their customer grow, always looking to tackle problems for their clients, able to handle stressful situations like a top-tier pro, constantly looking to expand their knowledge and skill set, all while keeping their clients happy with their experience with Magento.

Head of Provider Partnerships

Medici
Austin
1 week ago
Have a deep understanding of medical associations and how they operate. Utilize your existing relationships and continue to form close bonds with the leadership of state and national medical associations. Convince association leadership to endorse Medici as their preferred or only telemedicine app. Drive physician downloads through marketing, demos, and presentations. Encourage existing users to continue to use the app and invite their patients by developing and sharing best practices and case study material.

Technical Support Manager - Adobe Commerce Cloud

Adobe
Austin
1 week ago
+57
As a Technical Support Manager your goal is to lead a team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and resolution management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Customer Service Manager

Waldo Photos
Austin
2 weeks ago
We’re looking for a highly motivated, detail-oriented self-starter to join our team as a Customer Service Manager. You’re energetic and have a passion for client satisfaction, along with experience building and managing a team of client success agents. You’ll report directly to the Chief of Staff and become the front line and the friendly voice of Waldo Photos, assisting our clients and customers through onboarding and training and any technical or account issues they face, plus anything and everything in between.  This is an opportunity to join a startup on the ground floor.

Claims Research Associate

CCC
Austin
2 weeks ago
+35
Conduct research to determine the fair, local-market value for vehicles involved in a potential total loss using the Internet and our proprietary database. This position works closely with claim adjusters from top insurers and auto deal­erships across the United States. Starting wage is $17.00 per hour.

Customer Service Representative

CCC
Austin
2 weeks ago
+35
This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims. In this role, individuals will work exclusively with Claims Adjusters from the nation's top insurers. Full-time and part-time hours are available. Starting wage is $15.50/hour.

Concierge Specialist (Customer Success)

OJO Labs
Austin
2 weeks ago
+55
Identify, assess, and remediate any issues between partners, leaving them feeling better at the end of the conversation or interaction than when the interaction began, with their issue resolved.  Help to improve customer satisfaction ratings, improve referral conversion for our referral agents, and help to build brand and program loyalty. Be a liaison gathering all relevant information between the partners to assist, speed up, and improve the home buying process. Communicate with consumers, agents, and lending partners via phone call, text, and email, and assist OJO in having improved conversations.  Monitor the engagement between all OJO parties, including OJO itself, throughout the real estate referral process, remediating issues, and proactively following-up with any outstanding items. Responsible for all transaction milestones between parties and updating all relevant home-journey information. We are a start-up with established processes in some areas, and limited processes in others. This role serves as the ‘glue’ between parties and your contributions will help to identify needs, gaps, and identify solutions, further contributing to innovation positively impacting consumers lives and experiences. 

Technical Support & Resolution Manager - Comme…

Adobe
Austin
2 weeks ago
+57
Accountable for driving Quality and Resolution Management across the Customer Engineering & Support organization through a team of Leads and Resolution Managers. Team Leads are responsible for ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly multifaceted team which will develop and establish an enterprise-class quality program and will help push customer experience to new heights! Resolution Managers are responsible for account-level escalations management, serving as a short-term single point of contact for management-selected customers, ensuring consistent communications and driving to resolution.

Technical Support & Process Lead - Commerce Cl…

Adobe
Austin
2 weeks ago
+57
Responsible for driving quality and customer experience across the Customer Engineering & Support organization through ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly dynamic role which will develop and execute an enterprise-class quality program and will help push customer delight to new heights!

Technical Support Engineer - Adobe Commerce Cloud

Adobe
Austin
2 weeks ago
+57
The Technical Support Engineer will provide support for the global Adobe Commerce Cloud customer base. Key elements of the role involve handling technical application and infrastructure issues and ensuring our customers are set-up for success. You will take ownership of high priority customer issues while working with the extended Adobe Support and Engineering teams. Team members will be required to thoroughly troubleshoot and document customer cases to ensure effective problem and preventative case management. The objective of this group is to create memorable customer experiences for our customers resulting in them being wildly successful using our products.

Real Estate Agent Assistant

REX
Austin
3 weeks ago
+29
Build relationships and generate excitement about REX with existing customers. Provide exceptional support to current sellers by anticipating their needs, monitoring home sale activity, and ensuring marketing is performing optimally.  Assist the Listing Agent with listing duties such as preparing addendums and agreements, reviewing pricing and comps, and ensuring the escrow-dependent tasks are completed timely for a successful close. Serve as the company's liaison with all of the parties (lenders, appraisers, inspectors, etc.) involved in the sales transaction. Document tracking for large volume of real estate transactions. Manage projects to get a home listing live on REX’s website, which includes creating content, submitting vendor work orders, and scheduling showings and open houses.

Customer Success Specialist | Benefits + Bonus

REX
Austin
3 weeks ago
+29
Build relationships, generate excitement, and share REX’s value proposition with prospective customers. Respond to and convert inbound leads, which include phone calls and written inquiries (e.g. chat, email); collaborate with team members to ensure phone shifts are covered. Partner with the sales team to secure new customer appointments, generate sales activity reports, coordinate transactions, and prepare agreements. Comply with REX policy and all state/legal statutes.

Associate Real Estate Listing Agent

REX
Austin
3 weeks ago
+29
Build relationships and generate excitement about REX with existing customers. Provide exceptional support to current sellers by anticipating their needs, monitoring home sale activity, and ensuring marketing is performing optimally . Assist the Listing Agent with listing duties such as preparing addendums and agreements, reviewing pricing and comps, and ensuring the escrow-dependent tasks are completed timely for a successful close. Serve as the company's liaison with all of the parties (lenders, appraisers, inspectors, etc.) involved in the sales transaction. Document tracking for large volume of real estate transactions. Manage projects to get a home listing live on REX’s website, which includes creating content, submitting vendor work orders, and scheduling showings and open houses. Host showings and open houses as needed. Comply with REX policy and all state/legal statutes.

Senior Customer Success Manager

Yonder
Austin
3 weeks ago
+35
You're looking for a team where you can drive decisions, be challenged, investigate and explain complex problems for our clients. You want to collaborate with smart, creative, and energetic people. You're comfortable with being uncomfortable. You look for projects where you can learn new technologies and techniques. You're comfortable working with data, synthesizing information from a variety of sources, and communicating your findings to decision makers. If this sounds like you, you sound like someone we want on our team.

Senior IT Manager

Iris Telehealth
Austin
1 month ago
+39
You are a current IT Manager, Systems Admin, or Senior IT Manager and have been responsible for all hardware, software, and IT administration in your organization. You naturally understand how to optimize a corporate IT infrastructure and have loads of experience setting up SAAS platforms from A-to-Z. If you are ready to take a growing organization to the next level, then this is the perfect role for you!

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