Entry Level Austin Startup and Tech Jobs

34

Technical Support Associate (2nd Shift)

DISCO
Austin
12 hours ago
+39
Use your technical skills to understand and address data file issues, identify and navigate network problems, and diagnose issues. Analyze client’s needs, fully understand their requirements and determine the appropriate course of action. Proactively monitor open tickets, contact customers, and provide updates on a timely basis. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns. Work directly with customers advising them on how to best leverage DISCO in their day to day activities. Proactively contribute to improvements in documentation and our product. Help define business and technical requirements for improving the day to day activities of the department. Display professionalism, quality service and a “can do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.

Technical Support Associate

Technical Support Associate (2pm-10pm Shift)

Events Planner

WP Engine
Austin
23 hours ago
+24
Managing WP Engine's WordCamp participation globally; determine target locations and plan and execute the WP Engine presence at WordCamps in North America, Europe and Australia. Researching new industry events for 2020 and beyond. Researching venues for upcoming and future events.

Consumer Success Manager

realtor.com
Austin
1 day ago
+14
The Consumer Success Manager role presents the ideal opportunity to develop, lead, counsel, motivate and manage a team of Consumer Sales Reps (CSRs) to achieve goals and break records by delivering superior service and resolution to potential home buyers. The CSM will serve as a subject matter expert on realtor's platform and help develop and execute strategies designed to maximize CSR performance, ensure clear adherence to our scripting and drive increased activities for all new product offerings.

Customer Success Manager - Associate

Cloudflare
Austin
5 days ago
+42
You will be responsible for ensuring the success of Cloudflare’s Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly or biannual reviews.

Technical Support Engineer - Returnship

Customer Success Manager

AlertMedia
Austin
5 days ago
+38
Amherst is hiring for an energetic, hungry and highly organized Junior IT Project Manager that enjoys wearing multiple hats and thrives in fast-paced environments. In this role you have a variety of duties in support of our technology team including; managing multiple complex IT projects concurrently, providing day-to-day communication, coordination for projects and tasks; assisting with prioritization and resolution of issues.

Customer Success Manager (CSM)

TeleVet
Austin
6 days ago
At TeleVet, the customer success manager will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product roadmap. You'll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key decisions.

Customer Success Manager

A Cloud Guru
Austin
6 days ago
+47
As a Customer Success Manager at A Cloud Guru, you'll own the post-sale customer relationship for our B2B side of the business and become a product expert. You'll on-board and engage our customers to drive adoption by creating thorough customer plans and partnering with stakeholders. You'll be the voice of the customer and partner with ACG's product, sales, and marketing teams.

Junior Technical Support Engineer - Americas

Plivo
Austin
1 week ago
+23
Maintain end to end knowledge and be hands-on on our products and will be responsible for support delivery to our customers on support incidents. Will be the first point of contact for Plivo's customers and will help in answering their queries and resolving their issues. Will collaborate with various cross-functional teams within Plivo and our telecom partners to resolve a customer problem, work on product supportability and assist on on-boarding customers. Will use your intellect and creativity to troubleshoot and resolve complex technical issues and also manage critical issues. Communicate with Plivo's customers via phone, email, and chat channels. Do precise scoping of technical issue and set the right expectations with the customer. Monitor and resolve all tickets coming into the support ticketing system from customers and telecom partners in the shortest time.

Customer Success Specialist

MongoDB
Austin
1 week ago
+50
We are looking for a driven, enthusiastic and hands-on Customer Success Specialist to help our customers realize and maximize the value of their MongoDB products and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges and are adaptive and excited to help innovate with new processes with a customer-centric mindset and attitude. We’re looking for someone who thrives by having regular interactions with customers and is proactive in their outreach.

Customer Success Specialist

Self Financial
Austin
1 week ago
+38
Self Lender is building a community of people who are looking to better their lives by building credit history. As a Customer Success Specialist, you will be supporting Self Lender’s community in reaching their financial and credit goals. You will assist in resolving customer challenges through direct communication via phone, email and chat. You will work closely with the Customer Success team and leadership to shape Self Lender by providing feedback and developing ideas for improvement. You will work in a highly collaborative yet autonomous environment- where we celebrate our customer's successes and thrive on reaching our own internal goals!

Customer Support Advocate

Airtable
Austin
1 week ago
Airtable is seeking enthusiastic Customer Support Advocates to enable our customers! We're looking for an individual contributor who is highly empathetic, eager to understand underlying issues, and whose passion is providing people actionable solutions. The right person won’t just field questions, but will use our support platform as a vehicle to constantly improve on how Airtable meets customer needs. This role requires a love of learning, deep curiosity, and clear-writing skills. The right customer solution won't always be obvious, but you see this as part of the fun!

Support Software Engineer

BigCommerce
Austin
1 week ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Support Software Engineer. As a Support Software Engineer based in our Austin Four Points Office you will operate as the primary Engineering resource for our support and enterprise teams. You will work closely with other engineers, UI designers, and product managers to help solve platform issues and extend upon our core platform functionality.

Developer Documentation Specialist

Call Router

Customer Support Engineer

Civitas Learning
Austin
1 week ago
+24
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing and testing custom filters and custom ETL logic for our customers, as well as investigating and correcting complex bug fixes within our ETL codebase. More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting workflows, implementing SQL code and configuration changes, and translating customers’ business logic into SQL code. The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking the lifecycle of an issue and maintaining frequent and strong lines of communication with our customers. You will also help build and maintain data engineering and product documentation.

Technical Support L1 (2nd shift - Domain)

WP Engine
Austin
1 week ago
+24
You will be the face of our company and have an opportunity to deliver a world-class experience with every interaction with our customers on our live contact channels of chat and phone. You'll get to apply creative problem-solving techniques to identify and solve the source of problems while keeping our customers happy and engaged. Demonstrate commitment to continuous learning, to grow technical knowledge to better support our customers as well as strengthening your own technical skillset. Help maintain a great team and working environment by assisting fellow team members. We are a global inclusive team and we work together! Demonstrate a positive attitude when faced with change, working with your teammates and with our customers.

Technical Support L1 (1st shift - Domain)

WP Engine
Austin
1 week ago
+24
You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think outside the box, then this role is for you!

Office Manager

Miro
Austin
1 week ago
+17
Manage all office maintenance needs, vendor partnerships, and space planning. Manage in-office events related to facilities support, security, janitorial and catering. Oversee purchasing/inventory of all office supplies and office consumables. Main point of contact for landlords in the Austin office, monthly rent renew, and review any discrepancies. Develop Miro workplace processes and procedures. May help with scheduling and coordinating travel for the executive team. May provide some administrative assistance to our executive team located in the SF hub. Help build and promote the Miro culture in the Austin office. Assist and serve as another point of contact for new hires during the onboarding period . Schedule and facilitate onsite interviews and phone screens for candidates providing logistics support for strategic initiatives and travel arrangements.

Major Account Support Specialist (11 AM - 8 PM CST…

ShipStation
Austin
2 weeks ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

User Success Specialist - Phone Speciality

ShipStation
Austin
2 weeks ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams. You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Customer Support Specialist

The Appraisal Lane
Austin
2 weeks ago
Managing inbound support related requests through phone, email and chat for our Mobile and Web Applications. Supporting our internal personnel with IT and Google G-Suite related issues on both Mac and PC platforms. Working closely with our new partners for smooth onboarding and set up of supported integrations. Reporting and tracking tickets with our development team. Disseminating best practices through your interactions with the community. Taking full ownership of your work and responsibility for the details, every step of the way. 

Claims Research Associate

CCC
Austin
2 weeks ago
+35
Conduct research to determine the fair, local-market value for vehicles involved in a potential total loss using the Internet and our proprietary database. This position works closely with claim adjusters from top insurers and auto deal­erships across the United States. Starting wage is $17.00 per hour.

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