Austin Tech Jobs and Startup Jobs

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QuestionPro
Austin
1 hour ago
+13
We are always seeking high-achievers who want to make an impact. If you want to work at QuestionPro and don’t see a job description that fits, apply anyways by answering these questions! Answer all the questions below and we guarantee it will be put in front of our management team. Answer all the questions in 2 more pages, you are guaranteed coffee with QuestionPro founder, Vivek Bhaskaran. What aren’t we doing that you can do for us? Why do

Sr. Network Engineer

CrowdStrike
Austin
1 day ago
+44
Plan data center builds for agile use and deployment. Product periodic status reports on data center progress and performance and costs. Work with capacity planning and sales to ensure needed growth. Gather historical trends to use for forecasting growth.

Network Engineer

Director Technology Support Services

Technical Support Engineer

Director of National Alliances- North America

Threat Hunter

DataCenter Manager, TechOps

Vulnerability Management Analyst

Threat Response Analyst

Senior Systems Engineer - Data Services

Senior/Principal Cloud Security Consultant

Datacenter Logistics Coordinator

Enterprise Solutions Architect

Load 9 more jobs13 jobs at CrowdStrike

Manager, Technical Operations

SecureLink
Austin
1 day ago
+35
Work with Technical Operations team leads to coach and develop excellence in technical analysts across all resource tiers. Work with Product Development to ensure customer feedback and technical issues reported in the field receive appropriate visibility with sufficient detail. Work with Project Management to ensure implementation services and customer-facing project efforts are delivered correctly and in a timely manner, and that technical requirements are well understood by responsible contacts both internal and external. Work with Customer Success Managers to ensure customer communication, expectations, and satisfaction are well managed concerning the customer technical deployment. Be responsible for the management of the support organization and processes. Be responsible for the management of customer technical operations & processes. Monitor and report on performance and customer feedback metrics for each aspect of the Technical Operations organization.

Customer Support Consultant

Compeat
Austin
1 day ago
+42
As a Customer Support Consultant, you will be a member of the Customer Support department. We are the primary liaison for our customers. We are responsible for daily customer support and assistance. We are passionate about what we do and believe in building long-term relationships and partnerships with our customers. ­

Admin Support, Customer Support

Compeat
Austin
1 day ago
+42
As an Administrative Support for Customer Success, you will be a member of the Customer Support department. We are the primary liaison for our customers and responsible for daily customer support and assistance. We are passionate about what we do and believe in building long-term relationships and partnerships with our customers.

Systems Administrator - Mergers and Acquisitions

RigUp
Austin
1 day ago
+25
RigUp is hiring a Systems Administrator that will be responsible for designing and implementing scalable automation and IT solutions across the business. Our ideal candidate for this role will be someone who has a background in networking, automation, and implementing business critical systems. We are looking for someone to be involved in integrating business processes for our newly acquired businesses into the Rigup model.

Operations Manager, Renewables

Director of Facilities

Director of Operations, Midstream Strategy

Systems Administrator

Director of Events

Managing Director, New Verticals

Customer Engagement Specialist

Customer Support Representative (12-9pm shift)

Customer Engagement Manager

Deal Desk Operations Manager

Load 7 more jobs11 jobs at RigUp

Customer Support Engineer

ActiveProspect, Inc.
Austin
2 days ago
+23
The Customer Support Engineer is the first level of help for customers, managing all support tickets and chat conversations. You’ll problem solve and fix issues for customers, elevating more complex issues as appropriate to the team. You will be the owner of our support platform, automating where you can, and documenting as you go, making recommendations to the Product team as you see trends in questions and use cases develop.

Customer Experience Consultant

Khoros
Austin
2 days ago
+58
We are building a new, innovative team of Customer Experience experts who have worked in our Customers' shoes and can lead differentiating peer-to-peer discussions with our Customers. This team will help Customers define their vision for their own Customer Experience, help craft the just right Khoros Professional Services packages to ensure Khoros software delivers on those Customer Experiences, and be the standard bearers for what it is to be a Khoros Customer. Customer Experience Consultants will be responsible for creating clear and concise visions and presentations associated with active sales opportunities and delivered to prospects as part of a solutions sales process. This position requires someone who is quick thinking, flexible, creative, and analytical. The ability to research, learn and quickly leverage complex information to our Customers is a key component of this position.

Implementation Consultant

Brightpearl
Austin
3 days ago
+31
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Senior Customer Success Engineer

LeanDNA
Austin
3 days ago
+32
Act as the primary point of contact for a group of customers. Map customer processes to LeanDNA capabilities & data model. Interface with other internal team members (data integration, product, engineering, sales, etc.) as needed to ensure that your implementations are on schedule. Understand LeanDNA product and supply chain domain well enough to validate data and work with the internal data integration team to fix data issues. Monitor key customer success metrics to ensure that LeanDNA is driving results and helping customers achieve their goals. Conduct periodic business reviews with customer executives (both in-person and over web meetings). Provide proactive guidance to key users, encourage adoption, and assist in education on product updates. Coordinate with customer executive sponsors and supply chain teams to schedule kickoff meetings, facilitate training sessions, help with strategic goal setting, and identify potential expansion opportunities. Develop an ongoing relationship with executive sponsors and champions at customers and become their advocate internally at LeanDNA. Travel to visit clients on-site as needed (especially during the onboarding process) to provide support, build relationships with key users, and develop expansion strategies with your accounts.

Contract Renewals Specialist

LogicMonitor
Austin
3 days ago
+62
The Renewals/SaaS contracts specialist is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Account Management teams to ensure timely delivery of quotes to the customer. They must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes. 

Administrative Assistant

Associate Technical Support Engineer

Senior Salesforce Engineer

Procore Technologies
Austin
3 days ago
+32
What if you could use your technology skills to develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention one of the most dangerous. That’s why we’re looking for a talented Senior Salesforce Software Engineer to join us on our journey to

Business Systems Analyst (R&D)

Business Systems Analyst (Zuora, CPQ)

Customer Success Manager, Mid-Market

Manager, Developer Documentation

BigCommerce
Austin
3 days ago
+47
BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. BigCommerce, named a 2020 "Best Place to Work" in Austin, TX, is looking for a Manager, Developer Documentation to lead the Developer Documentation team. You will work with all key stakeholders to refine, augment, and manage resources

Sr. Executive Assistant- Contractor

Technical Support Representative

Product Support Engineer

Manager, Education Services

Team Manager, Technical Support

Manager, Customer Success Management

Associate Customer Success Manager

Load 4 more jobs8 jobs at BigCommerce

Director of Sample Operations

QuestionPro
Austin
4 days ago
+13
Job Description QuestionPro, a research and data collection firm, is looking for an experienced Director of Operations to oversee the daily operations of its sampling and data collection division. The ideal candidate will ensure that our business is well-coordinated and productive by managing its procedures and supervising key operational personnel. The area of responsibility for this role is very wide and thus requires thorough knowledge of

Customer Onboarding Specialist

SecureLink
Austin
4 days ago
+35
Work with SecureLink customers to understand and document their onboarding goals and capabilities. Relentlessly identify, research, and contact companies our customers want to onboard. Introduce SecureLink to companies, answer questions, and overcome common objections. Schedule professional services connections with the customer. Track on-boarded companies against plan to ensure customer success. Follow up with on-boarded companies to ensure they have a positive experience, with the additional key goal of generating extended opportunities for SecureLink.

Customer Experience Traffic Manager

Khoros
Austin
4 days ago
+58
The Traffic Manager is the central contact point for all deal support work that flows through the Customer Experience team. Once a request for team support has been opened in our Sales Request system the Traffic Manager will evaluate the request for completeness, timing considerations, and resources required to fulfill the request. Working with Customer Experience Team leadership and standard processes for assignment, the Traffic Manager will direct the request to team members to join the broader deal team and fulfill the request. The Traffic Manager monitors all active requests to ensure they are moving through the process and to identify and remediate blockers to completion. The Traffic Manager is also responsible for generating weekly reports of team and request status and doing ongoing analysis of team velocity and capacity. 

Customer Support Associate

ePayPolicy
Austin
5 days ago
+20
We’re looking for a customer support representative who is obsessed with delivering world-class service to join our vibrant company that’s growing fast. This role will be a key-player on our support staff and tasked with responding to customer inquiries lighting fast while being available at a moments notice when customers call for help.

Head of Customer Support

ShipperHQ
Austin
5 days ago
+12
Company Overview ShipperHQ is a bootstrapped startup located in Austin, TX making a big impact in the eCommerce shipping space. We are a premier shipping experience manager for eCommerce sites, selling to clients large and small around the world. We have a fantastic reputation and are recognized for our high-quality service. Our SaaS product, ShipperHQ, launched in 2015 and is growing quickly. We have 33 staff spread across the UK, Australia,

Research Manager

QuestionPro
Austin
6 days ago
+13
As a Research Manager at QuestionPro, you're a detail-oriented go-getter who can design, coordinate and execute a variety of qualitative and quantitative research studies, often across multiple clients and projects simultaneously. You also have high level consulting and project management skills. In this role, you will be part of a dynamic and highly capable Research and Insights team at QuestionPro. You will work closely with all members of the

Customer Sucess Manager

QuestionPro
Austin
6 days ago
+13
Are you passionate about helping customers? Do you like working with companies to address their need? If so, the Customer Success Manager (CSM) role is for you. The CSM role is part of QuestionPro’s Customer Experience organization and reports to the Vice President of Customer Success. The goal of the team is to grow the business by providing customers with an exceptional experience. The role has four primary responsibilities: Account

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