Senior Customer Success Engineer
3 days ago
Act as the primary point of contact for a group of customers.
Map customer processes to LeanDNA capabilities & data model.
Interface with other internal team members (data integration, product, engineering, sales, etc.) as needed to ensure that your implementations are on schedule.
Understand LeanDNA product and supply chain domain well enough to validate data and work with the internal data integration team to fix data issues.
Monitor key customer success metrics to ensure that LeanDNA is driving results and helping customers achieve their goals.
Conduct periodic business reviews with customer executives (both in-person and over web meetings).
Provide proactive guidance to key users, encourage adoption, and assist in education on product updates.
Coordinate with customer executive sponsors and supply chain teams to schedule kickoff meetings, facilitate training sessions, help with strategic goal setting, and identify potential expansion opportunities.
Develop an ongoing relationship with executive sponsors and champions at customers and become their advocate internally at LeanDNA.
Travel to visit clients on-site as needed (especially during the onboarding process) to provide support, build relationships with key users, and develop expansion strategies with your accounts.