Austin Tech Jobs and Startup Jobs

4

Director, Digital Experience Optimization, On-Dema…

Optimizely
Austin
2 days ago
+45
As the Director of our On-Demand Services team, you’ll be in a unique position and on the front lines of some of the world’s most innovative company’s digital experimentation programs. You’ll collaborate with the Vice President of Global Professional Services and other stakeholders in other key organizations to help develop, manage and grow our ODS program and strategy. You’ll subsequently be managing the execution cycle of the test by working with our team of designers, developers, and QA analysts. You’ll help ensure that the ODS program is hitting its financial plan and guide decision making related to spending and scaling ODS operations.

Customer Success Manager

Evernote
Austin
5 days ago
+35
Account management – Maintain direct relationships with Evernote’s B2B customers. Ensure our customers have the right knowledge to use Evernote to its fullest capabilities. This entails scheduling and conducting product demos, gaining insight into customer use case(s), and providing custom trainings as required. Account Growth – Seek opportunities to grow adoption within the accounts you lead. Work with the administrators and key executives in the customer organization by providing solutions that are customized to the needs of those key stakeholders. On-boarding – Take the lead by on-boarding new customers onto Evernote’s platform. This will require cross-functional coordination with the Evernote Sales team to ascertain use cases and develop custom programs to ensure a smooth launch. Advocacy – As the main point of contact for the customer, advocate on our customer’s behalf. This includes partnering with cross-functional teams across marketing and product to serve as the voice of the customer within the organization.

Sr. Salesforce Developer/Engineer

Sitetracker
Suburbs
2 months ago
You will be working with our cloud-based software, implemented on the force.com platform, using Apex, Visualforce and/or Lightning.  Utilizing your great communication skills and passion for writing intelligent software using best practices, you will architect, customize, and configure new client implementations.  You will implement new software features & client enhancements, perform unit and integration testing of code, and work directly with customers to gather requirements and translate into system functionality.  Additionally, support existing functionality and address customer support needs.

CX Agent - Product Support Representative

Dropbox
Austin
10 months ago
As part of our Customer Experience team, you will be responsible for responding to customer product inquiries via telephone, written email, and chat sessions. You will resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters. Our operation is 24x7 so the role includes shift work including weekends and holidays. 

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