Mid Level Austin Startup and Tech Jobs

40

IT Support Specialist II

Khoros
Austin
22 hours ago
+58
The IT team provides internal systems management and end user desktop support for a global employee base of approximately 1000 in a rapidly growing and fast-paced environment. The IT Helpdesk Administrator will work closely with other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users including a highly technical group of Engineers and Developers. 

Team Manager, Technical Support

BigCommerce
Austin
1 day ago
+47
Manage the day-to-day operations of a technical support team with an emphasis on client satisfaction, first contact resolution, and retention. Assist with the management of day-to-day operations of the Customer Success Services department. Foster an environment of team-driven success through individual contribution and accountability. Provide mentoring and coaching to each individual on the team, including Technical Leads, via regularly scheduled one-on-one meetings, call monitoring, ticketing and phone system statistics to enable employee and team. Advocate on behalf of our merchants to ensure their wants and needs for our products and services are continuously communicated.

Lead Marketing Analyst

Manager, Developer Documentation

Sr. Executive Assistant- Contractor

Manager, Education Services

Load 1 more jobs5 jobs at BigCommerce

Technical Support Manager - Adobe Commerce Cloud

Adobe
Austin
1 day ago
+57
As a Technical Support Manager your goal is to lead a team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and resolution management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Third Shift Tracking Specialist

Arrive Logistics
Austin
2 days ago
+49
Receive and handle inbound phone calls from truck drivers, dispatchers and customers in regards to Arrive Logistics shipments. Proactively reach out to carriers, drivers and customers in order to ensure timely pick up and delivery of shipments. Report issues via multiple modes of communication, chat, e-mail and phone calls. Become an expert in Arrive Logistics' TMS and other technology that will assist in shipment tracking. Assist Carrier Sales and Customer Sales Reps in maintaining books of business through fantastic customer service and attention to detail.

Customer Success Manager (Texas)

Medallia
Austin
2 days ago
+50
• Contact and start developing relationships with your customers. • Track and assess account health. • Formulate an action plan to manage goals, challenges, risks and growth opportunities. • Build trusted advisor relationships with key decision makers at your customers. • Execute on your action plan per customer. • Collaborate cross functionality with internal Medallia teams (e.g., Sales, Marketing, Product, Services, etc.) to drive a long-term healthy customer program. • Ensure timely and accurate customer health updates (StrikeDeck, SalesForce.com). • Own forecasting and prioritization for customer success amongst your assigned accounts. • Represent the voice of the customer and employee in leadership meetings. • Create reference-able customers (case studies, reference calls, speaking engagements).

Salesforce Business Analyst

RigUp
Austin
2 days ago
+25
RigUp is hiring a Salesforce Business Analyst that will be responsible for supporting existing and new Verticals as the company migrates to Salesforce. Your role will be supporting Stakeholders to identify requirements and project scope across verticals, understand solutions design, to ensure all data to accelerate Sales reporting and efficiencies. 

Salesforce Developer

Customer Engagement Manager

Deal Desk Operations Manager

Senior Information Security Engineer

Blackbaud
Austin
3 days ago
+41
Information Security Engineers are responsible for the day-to-day management of company-wide information security toolsets and the protection of Blackbaud’s and our Client’s most sensitive information. They diligently investigate anomalous events and alerts, detect malicious activities, reverse engineer malware, and write signatures and scripts for various security tools to defend against malicious activity. Serving as the highest escalation point in the series, they are primarily involved in the analysis, troubleshooting and resolution of complex threats that impact the information security infrastructure at the data, application, service, operating system, and network levels.

Manager, IT Change Management

Senior Systems Engineer,

Customer Success Manager

Square Root
Austin
3 days ago
+29
We’re looking for a Customer Success Manager to join our team of Radicals and help redefine Customer Success. We not only delight customers but also transform them into advocates of Square Root and our product, CoEFFICIENT. We develop lasting client relationships by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading!

Sr. Technical Support Engineer

Quali
Austin
4 days ago
Job description Quali is seeking a Sr. Technical Support Engineer with solid technical expertise in the fields of DevOps value chain with experience in advance automation, virtual infrastructure and storage along with great communication skills. The candidate will be heavily focused on supporting Quali’s solution on-premise and in the cloud (SaaS), bringing value to Quali’s customers. The Sr. Technical Support Engineer is responsible for

Technical Support Engineer

Quali
Austin
4 days ago
Job description Quali is seeking a Technical Support Engineer with a desire to support Quali’s solution in the fields of DevOps value chain and advanced automation, virtual infrastructure and storage. The candidate will be heavily focused on supporting Quali’s solution on-premise and in the cloud (SaaS), bringing value to Quali’s customers. The Technical Support Engineer is responsible for proactive monitoring, troubleshooting, and resolution

Create your own job title

QuestionPro
Austin
5 days ago
+13
We are always seeking high-achievers who want to make an impact. If you want to work at QuestionPro and don’t see a job description that fits, apply anyways by answering these questions! Answer all the questions below and we guarantee it will be put in front of our management team. Answer all the questions in 2 more pages, you are guaranteed coffee with QuestionPro founder, Vivek Bhaskaran. What aren’t we doing that you can do for us? Why do

Operations Manager

Arrive Logistics
Austin
5 days ago
+49
As an Operations Manager at Arrive, you will assume a leadership role in a vertical that manages the highest volume shippers in our network. You will take ownership of the operational strategy for our largest customers and will collaborate with Arrive's leadership to ensure we are maximizing enterprise opportunities.

Salesforce Engineer

ThousandEyes
Austin
5 days ago
+21
Collaborate on the development of a customer-facing system resident in Salesforce.com. Access and manage data in third-party systems using REST APIs and webhooks. Maintain and develop new functionality of existing web applications. Full development lifecycle: design, development, test, documentation, release and follow up. Data analysis and visualization. Custom development in support of Customer Experience delivery objectives.

Pricing Manager

AlertMedia
Austin
5 days ago
+38
AlertMedia is looking for a Pricing Director who is driven to assist the closing of both new customer deals and customer expansion deals. This position will be responsible for all aspects of deal structuring, including pricing, incentive programs, proposal creation and approval, and post-pricing follow up. The Pricing Director will report to the CRO and partner with Account Executives, Sales Management, and Customer Success Managers to ensure deals are priced and delivered appropriately to their conclusion.

IT Manager

WP Engine
Austin
5 days ago
+24
WP Engine is growing rapidly which creates exciting challenges and opportunities. Many of the current projects involve finding new ways to efficiently grow and scale IT. The IT team is small and well established, we are looking for strong leadership to take the team to the next level. This role is highly varied and takes on all aspects of IT, from hands on Support, to process development, to strategic decision making. WP Engine is a fun company to run IT for, as it has no old fashioned legacy IT systems, so it's all about growth, fanatical support, and ensuring the team is doing the right thing for the business every day.

Network Engineer

CrowdStrike
Austin
5 days ago
+44
Plan data center builds for agile use and deployment. Product periodic status reports on data center progress and performance and costs. Work with capacity planning and sales to ensure needed growth. Gather historical trends to use for forecasting growth.

Senior/Principal Cloud Security Consultant

Manager, Client Technical Operations

SecureLink
Austin
6 days ago
+35
Work with Technical Operations team leads to coach and develop excellence in technical analysts across all resource tiers. Work with Product Development to ensure customer feedback and technical issues reported in the field receive appropriate visibility with sufficient detail. Work with Project Management to ensure implementation services and customer-facing project efforts are delivered correctly and in a timely manner, and that technical requirements are well understood by responsible contacts both internal and external. Work with Customer Success Managers to ensure customer communication, expectations, and satisfaction are well managed concerning the customer technical deployment. Be responsible for the management of the support organization and processes. Be responsible for the management of customer technical operations & processes. Monitor and report on performance and customer feedback metrics for each aspect of the Technical Operations organization.

Customer Experience Consultant

Khoros
Austin
1 week ago
+58
We are building a new, innovative team of Customer Experience experts who have worked in our Customers' shoes and can lead differentiating peer-to-peer discussions with our Customers. This team will help Customers define their vision for their own Customer Experience, help craft the just right Khoros Professional Services packages to ensure Khoros software delivers on those Customer Experiences, and be the standard bearers for what it is to be a Khoros Customer. Customer Experience Consultants will be responsible for creating clear and concise visions and presentations associated with active sales opportunities and delivered to prospects as part of a solutions sales process. This position requires someone who is quick thinking, flexible, creative, and analytical. The ability to research, learn and quickly leverage complex information to our Customers is a key component of this position.

Implementation Consultant

Brightpearl
Austin
1 week ago
+31
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Senior Salesforce Engineer

Procore Technologies
Austin
1 week ago
+32
What if you could use your technology skills to develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention one of the most dangerous. That’s why we’re looking for a talented Senior Salesforce Software Engineer to join us on our journey to

Business Systems Analyst (Quote to Cash)

Customer Success Manager, Mid-Market

Austin Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Austin
LOCAL GUIDE
Best Software Engineer Jobs in Austin
LOCAL GUIDE
Coolest Tech Offices in Austin
LOCAL GUIDE
Best Sales Jobs in Austin
LOCAL GUIDE
Best Perks at Austin Tech Companies
LOCAL GUIDE
Best Data Science Jobs in Austin
LOCAL GUIDE
Best Marketing Jobs in Austin
LOCAL GUIDE
How to Find a Job in Austin Tech
LOCAL GUIDE
Women in Austin Tech
LOCAL GUIDE
New Tech Companies in Austin
LOCAL GUIDE
Best Tech & Startup Internships in Austin
LOCAL GUIDE
Best Austin Design Jobs