Austin Tech Jobs and Startup Jobs

65

Events Planner

WP Engine
Austin
8 hours ago
+24
Managing WP Engine's WordCamp participation globally; determine target locations and plan and execute the WP Engine presence at WordCamps in North America, Europe and Australia. Researching new industry events for 2020 and beyond. Researching venues for upcoming and future events.

Manager, Customer Success Community

BigCommerce
Austin
8 hours ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Manager, Customer Success Community for our Austin Four Points Office. This position will represent BigCommerce Support in social media and our community to facilitate customer dialogue and cross-communication, enable the ‘voice of the customer’ in ways that support the success of our customers, and communicate relevant company updates. As a member of the Self-Service team, you will work closely with your teammates who are responsible for how-to videos, the knowledge base, the support site, and customer education so that the information and messaging you are giving to customers is consistent with other content and that customer feedback informs and generates other content.

Lead Software Engineer, Ruby (Billing Team)

Software Engineer I, Mobile (Android)

Manager, Customer Success Management

Technical Support Representative

Senior Software Engineer, Ruby (I&AM Team)

Senior Software Engineer, Ruby or Scala (Mobile Team)

Software Engineer II, Ruby (I&AM Team)

Support Software Engineer

Call Router

Load 6 more jobs10 jobs at BigCommerce

Operations Manager

Arrive Logistics
Austin
22 hours ago
+49
As an Operations Manager at Arrive, you will assume a leadership role in a vertical that manages the highest volume shippers in our network. You will take ownership of the operational strategy for our largest customers and will collaborate with Arrive's leadership to ensure we are maximizing enterprise opportunities.

Consumer Success Manager

realtor.com
Austin
22 hours ago
+14
The Consumer Success Manager role presents the ideal opportunity to develop, lead, counsel, motivate and manage a team of Consumer Sales Reps (CSRs) to achieve goals and break records by delivering superior service and resolution to potential home buyers. The CSM will serve as a subject matter expert on realtor's platform and help develop and execute strategies designed to maximize CSR performance, ensure clear adherence to our scripting and drive increased activities for all new product offerings.

Senior Manager of Client Success

Junior Compliance Analyst, Supplier Security

Unity
Austin
1 day ago
+10
Unity is looking for a “Compliance Analyst” in Austin (TX) to work on security compliance and self assessment/audit projects. You will be a key member of the Security Program and will be working with numerous internal and external stakeholders (for eg : Legal, Sales, Finance, IT, external auditors etc.) as well as Unity’s various Business Units. You will be instrumental in achieving Security and Compliance certifications and attestations.

Junior Compliance Analyst, Vendor Risk

Unity
Austin
1 day ago
+10
Unity is looking for a “Vendor Security analyst” in Austin (TX) to work on supplier/ third-party risk assessments as part of the procurement process. You will be a key member of the Security Program and will be working with the Legal and Procurement teams to facilitate the procurement process, while furthering Security initiatives within Unity’s Business Units.

Regional Team Lead, Technical Support

Unity
Austin
2 days ago
+10
You will be working on both physical and virtual infrastructure navigating all the challenges working with full stack systems, and managing the support teams working across these systems. You must be passionate about building high performance, resilient platforms, and of course, passionate about games. 

Customer Success Manager

AlertMedia
Austin
4 days ago
+38
Amherst is hiring for an energetic, hungry and highly organized Junior IT Project Manager that enjoys wearing multiple hats and thrives in fast-paced environments. In this role you have a variety of duties in support of our technology team including; managing multiple complex IT projects concurrently, providing day-to-day communication, coordination for projects and tasks; assisting with prioritization and resolution of issues.

Client Success Manager

Pinpoint
Austin
5 days ago
+31
Sell to CTO and VP of Engineering and meet with C-level and LOB executives, and other key stakeholders. Be an energetic self-starter who is proactive in holding yourself accountable to a consistent sales process. Be passionate about communicating value to senior stakeholders and figuring out creative ways to create success. Proactively contribute towards optimizing our approach towards sales development to drive ongoing improvementDelivering and communicating ROI for our clients, throughout the customer lifecycleBeing the trusted partner for the customer on use-case and product functionalityQuarterbacking experiences by various cross-functional teams at Pinpoint, on behalf of the customer

Payment Processing Specialist

Volusion
Austin
6 days ago
+29
Respond to merchant services inquiries via phone, CRM ticket, and chat. Retain ownership of merchant related issues, while communicating current status clearly and accurately. Troubleshoot and escalate merchant issues appropriately. Participate in cross-functional team projects. Directly perform account maintenance requests by inputting sensitive data in appropriate systems and fields with the highest degree of accuracy.

Customer Success Representative

Adobe
Austin
1 week ago
+57
Delight your installed customer base throughout their customer journey – from implementation through renewal. Serve as the primary point of contact for customers and develop a trusted advisor relationship with customers to ensure they are using our solutions to achieve full business value . Identify and close new sales opportunities at your customers to grow our business while driving more value for our customers using our products. Identify renewal risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal. Collaborate with stakeholders such as Channel Partners, Technical Support & Finance. Utilize various systems (Salesforce.com, Gainsight, etc.) to track customer details, including customer health, engagements, and potential renewal / sales opportunities. Stay current with the most recent enhancements to our products and educate customers on offerings and updates. Help Magento's Customer Success team maintain a high-level of adoption and customer happiness.

Customer Success Representative

Adobe
Austin
1 week ago
+57
Our new Customer Success Representative can support individual customers during their entire customer journey with Magento, pilot new techniques, and identify improvement opportunities to support the evolution of the Global Customer Success Group. If you’re an outcomes-driven, semi-technical, and excited for a new opportunity in Customer Success, this role is for you! 

Customer Coordination Specialist

Adobe
Austin
1 week ago
+57
Magento’s global Customer Success Group (CSG) is growing and hiring a Customer Coordination Specialist. This role will support individual customers needing assistance with Magento processes and assist Customer Success Managers as we all work together to delight our customers. If you’re comfortable with juggling multiple requests and excited for a new opportunity in Customer Success, this role is for you! 

Regional Director (Texas)

MongoDB
Austin
1 week ago
+50
We’re looking for a talented, driven leader with great energy, passion and initiative to manage a highly talented Enterprise Account team who drive awareness and new business acquisition for the fastest growing database on the planet, MongoDB.  The Enterprise Account Team concentrate exclusively on formulating and executing a sales strategy within assigned territories, resulting in revenue growth and new customer acquisition. As the Regional Director with a focus on Recruitment, Enablement and Execution for the Dallas team, you will drive revenue and assure the continued successful trajectory of this strategically important territory. 

Technical Support Engineer - Americas

Plivo
Austin
1 week ago
+23
Investigate, troubleshoot, diagnose and resolve technical issues for customers. Train and coach engineers on an ongoing basis. Work with our Product Management and Engineering teams to identify and drive improvements in our existing products. Contribute in developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools etc.

Junior Technical Support Engineer - Americas

Plivo
Austin
1 week ago
+23
Maintain end to end knowledge and be hands-on on our products and will be responsible for support delivery to our customers on support incidents. Will be the first point of contact for Plivo's customers and will help in answering their queries and resolving their issues. Will collaborate with various cross-functional teams within Plivo and our telecom partners to resolve a customer problem, work on product supportability and assist on on-boarding customers. Will use your intellect and creativity to troubleshoot and resolve complex technical issues and also manage critical issues. Communicate with Plivo's customers via phone, email, and chat channels. Do precise scoping of technical issue and set the right expectations with the customer. Monitor and resolve all tickets coming into the support ticketing system from customers and telecom partners in the shortest time.

Customer Success Specialist

MongoDB
Austin
1 week ago
+50
We are looking for a driven, enthusiastic and hands-on Customer Success Specialist to help our customers realize and maximize the value of their MongoDB products and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges and are adaptive and excited to help innovate with new processes with a customer-centric mindset and attitude. We’re looking for someone who thrives by having regular interactions with customers and is proactive in their outreach.

Customer Success Manager

MongoDB
Austin
1 week ago
+50
We’re looking for individuals across diverse backgrounds who have a passion for SaaS technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and become a technical champion for our largest, most strategic customers.

Customer Support Advocate

Airtable
Austin
1 week ago
Airtable is seeking enthusiastic Customer Support Advocates to enable our customers! We're looking for an individual contributor who is highly empathetic, eager to understand underlying issues, and whose passion is providing people actionable solutions. The right person won’t just field questions, but will use our support platform as a vehicle to constantly improve on how Airtable meets customer needs. This role requires a love of learning, deep curiosity, and clear-writing skills. The right customer solution won't always be obvious, but you see this as part of the fun!

Information Security Liaison

MongoDB
Austin
1 week ago
+50
This role requires a self starter that can work closely with our Pre-Sales Team with minimal supervision. This is a global role and the Information Security Liaison will report to the Security Liaison Manager within the CISO Organization.  We are seeking a results-driven individual to facilitate an exceptional security experience for our Pre-Sales Team and customers. You will have the opportunity to maintain and improve the systems and processes that enable the CISO Team to maximize the efficiency of the Pre-Sales Team through the use of technology.

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