Senior Customer Success Manager
2 days ago
Be the ROI-focused trusted advisor for a portfolio of mid-market customers to help them build successful experimentation programs.
Tackle customer challenges with curiosity, empathy, and strong problem solving skills.
Strategize to secure executive visibility of Optimizely business results leading to increased renewal rates.
Lead customer meetings including business reviews and program maturity assessments.
Work cross-functionally with Sales, Professional Services, Technical Support, and Product to accomplish customer goals.
Use data to spot patterns preemptively to improve the organizational usage and adoption of the Optimizely platform.
Engage with Optimizely’s product team to translate customer feedback into product requirements.
Earn the trust of your customers which helps generate customer references and referrals.
Ruthlessly prioritize a portfolio of 50-80 customers to maximize the effectiveness of your time.