Client Success Specialist
3 weeks ago
Providing live phone, email, and chat support for clients, users, and advertisers using our technology, building sustainable relationships and trust through open and proactive communication.
Responsiveness within established service levels and with a high degree of professionalism.
Delivering accurate, valid and complete information on Tiger Pistol systems and Social Advertising best practice using the right methods and tools.
Training platform users and end advertisers on product features and social advertising best practices via in-person, 1:1, and virtual events.
Escalating issues in an appropriate manner through internal processes.
Actively seeking root cause and documenting through established channels.
Keeping accurate records and document client service actions and discussions.
Analyzing statistics and compile accurate reports internally and with our clients.