Austin Tech Jobs and Startup Jobs

78

Customer Success Manager

Square Root
Austin
2 hours ago
+24
Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery. Build strong relationships with our customers and gain a deep understanding of their industry and business strategy. Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business. Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems. Be the voice of the customer, essential to project success and helping our customers reach their goals!

Accounting Specialist

ScaleFactor
Austin
1 day ago
+11
Classifying and reconciling bank feeds and transactions for a large number of customers (primary role). Collaborating with in-house staff accountants to problem solve and troubleshoot weekly. Working with our proprietary software to develop workflows and procedures for the team. Researching financial data to ensure accurate output for our clients.

Agent Success Coordinator

Keller Williams Realty International
Austin
1 day ago
+16
Ensure the long-term success of Keller Williams agents by providing high-touch technology onboarding with the goal of agent retention and technology adoption and engagement. You will serve as a subject matter expert on the core business functionality of all Keller Williams Technology, building and supporting customer relationships through frontline support, tracking, reporting on requests and providing proactive training.

Director of Franchise Relations, KWW

Keller Williams Realty International
Austin
1 day ago
+16
Implement Keller Williams systems and models in new regions globally. Ensure sustainable value and partnership to our global regions to enable their success in launch, growth and achievement phases. In partnership with worldwide regional leadership, conduct annual strategic planning, quarterly business reviews and own ongoing regional interactions and communications. Own the finances of the worldwide division including monthly and annual oversight, budgeting and forecasting, billing and accounts receivable, and tax issues. Drive cross-functional communication to leverage internal business units to support our global regional offices and influence internal Keller Williams business priorities. Thoroughly understand each region’s mission and regional operations to maximize the value of delivery of existing solutions, and effectively identify new opportunities to insert Keller Williams systems, models, tools and technology solutions to increase effectiveness and profitability. Work with regional leadership to continue to implement the Keller Williams models, systems and drive the value proposition of KWW.

Customer Success Manager

SecureLink
Austin
1 day ago
+31
The Customer Success Manager is the central point of contact for all customer success and satisfaction during the customer lifecycle, working with and escalating to technical operations, professional services, product management, and account management resources on behalf of customers to ensure customer satisfaction, retention, and expansion. 

Office and Experience Coordinator

BigCommerce
Austin
1 day ago
+24
BigCommerce is looking for an Office and Experience Coordinator who will create a lasting, positive impression on all individuals who walk through the BigCommerce office. In this full time, hourly position, you will act as the primary office support for a 60+ person office in downtown Austin, provide HR coordination support and champion the office’s cultural initiatives and activities. This position reports to the Director, Global Real Estate & Facilities.

Team Manager, Technical Support

Manager, Financial Planning & Analysis

Senior Compensation Manager

Accounts Receivable Billing Specialist

Associate Account Manager (Enterprise)

Technical Support Representative

Load 3 more jobs7 jobs at BigCommerce

Senior Customer Support Representative

Smarter Sorting
Austin
1 day ago
+18
Answer and respond to all incoming support calls and emails with exceptional levels of customer satisfaction. Develop and build upon existing processes such as tickets, reporting, training and other foundational aspects of support. Troubleshoot hardware and software issues and escalate to technology team as needed. Hit SLAs and KPIs related to first response time, resolution time, customer satisfaction etc. Ensure that work resources are reviewed and updated as needed for our external knowledge base. Manage all support tools (HelpScout, Aircall, etc.). Make effective independent decisions and develop goals, action plans, and deadlines. Develop and maintain relationships with current and future Municipal and Large Retail customers. Organize, audit and maintain client directory and documentation. Develop protocols and guidelines to address client needs and issues. Design a process for soliciting client feedback and implement ways to improve. Assist in onboarding new clients. Assist sales and engineering with new product research, customer needs, and market trends.

Customer Success Content and Communications Specia…

Procore Technologies
Austin
1 day ago
+20
We’re looking for a Content and Communications Specialist to join our Customer Success Enablement team at our headquarters in Carpinteria, CA. In this role, you’ll create a strategy for organizing and maintaining resources, improving our internal communication and content management systems. This is a highly collaborative role where you’ll partner with various teams across Procore and within our Customer Success department to ensure effective and consistent Customer Success internal knowledge and content.

Facility Specialist

Information Systems Engineer

Bilingual Customer Support Representative (Spanish)

Customer Support Representative

IT Security Engineer

Director, Customer Support

Senior Manager, Customer Success (Latin America)

Load 4 more jobs8 jobs at Procore Technologies

Customer Success Representative

OutboundEngine
Austin
1 day ago
+21
As a Customer Success Representative at OutboundEngine your day will be dedicated to helping our customers grow their individual businesses how they want. OE’s Customer Success Representatives spend most of their day interacting with customers at different points in the customer life cycle, predominantly via phone and email. You will have an impact on the businesses of our customers, the lives of your coworkers, and the bottom line of the company every day, in every interaction.

Staff Accountant, COB

Keller Williams Realty International
Austin
2 days ago
+16
Perform all accounts payable activities, including invoice submission tracking, general ledger and project coding, obtaining invoice approvals, payment processing for multiple entities, filing, data storage and creating process efficiencies as needed. Research and resolve invoice discrepancies/issues and reconcile vendor statements, credit card transactions and accounts receivable. Prepare, complete and record bank deposits. Prepare monthly project budget report. Complete year-end 1099 preparation and maintain W-9 records. Maintain departmental budget and complete budget variance reports. Create, organize and maintain all financial files; keeping all files confidential. Manage petty cash.

Technical Support Engineer

Tenfold
Austin
2 days ago
+16
As a Support Engineer team member, you will provide world-class support to our customers over the phone, via support tickets and/or through our live chat system. We have 1st (9 am to 5 pm Central), 2nd (5 pm to 1 am Central) and 3rd (1 am to 9 am Central) shifts available.

Financial Edge NXT Consultant

Blackbaud
Austin
4 days ago
+38
The Financial Edge NXT Consultant works closely with the portfolio and technical teams, is a major contributor to the requirements specification deliverable, and writes the business and functional requirements. This person understands the I&A business and ensures that there is integration between business and technology. The Financial Edge NXT Consultant understands configuration and/or business workflow processes, analyzes the requirements, and utilizes with problem-solving and conflict resolution skills to help identify, communicate and resolve issues.

VP & GM, Educational Services

Blackbaud
Austin
4 days ago
+38
The Vice President and GM for our Education Services business is a highly visible leadership role in Blackbaud.  Responsible for our Education Services business, the role is multi-faceted.  It spans from sales to operational and includes financial and strategic accountabilities.  In practice, the VP& GM is the “owner” of the Education Services business within Blackbaud and leverages all of the strengths and resources of the company.  He / she is the steward of the Education Services business and is accountable for its performance through directly-reporting and matrixed staff.  The VP & GM is focused on the daily operations of the business as well as its long-term strategic position and success. 

Financial Systems Implementation Consultant

Blackbaud
Austin
4 days ago
+38
The Implementation Consultant works closely with the portfolio and technical teams, is a major contributor to the requirements specification deliverable, and writes the business and functional requirements. This person understands the I&A business and ensures that there is integration between business and technology. The Financial Systems Consultant understands configuration and/or business workflow processes, analyzes the requirements, and utilizes problem-solving and conflict resolution skills to help identify, communicate and resolve issues.

Disbursements Specialist

SailPoint
Austin
4 days ago
+18
Accounting at SailPoint requires an experienced Disbursements Specialist to join their team due to increased volume and business growth.  Reporting to the Manager of Accounting, you will primarily be responsible for supporting the team with accounts payable and expenses. The ideal candidate will be self-directed, can help improve business processes and will aim to establish their long-term career at SailPoint.

Infrastructure Engineer

UiPath
Austin
5 days ago
+34
Provide L2/L3 Infrastructure support for server installations and troubleshooting. Assist Sales team with infrastructure and L3 expertise support for server installation requirements and constraints during RFI/RFPs and POC stages. Participate in pre-sales client workshops to help shape best fit solution – by working closely with Sales and Implementation teams. Participate and lead Infrastructure workshops during the post-sales (implementation) phase. Resolve escalation requests regarding Infrastructure/Security. Travel to customer site for installation, troubleshooting and training (less than 10% of the time).

Customer Engagement Specialist

SecureLink
Austin
5 days ago
+31
The Customer Engagement Specialist's primary focus is to increase customer engagement with key customer stakeholders and to maximize SecureLink's referenceability, making sure our customers feel appreciated and recognized. This is accomplished by connecting with our customers at key account events (e.g. start date and anniversaries) and reaching out to and cataloging executive stakeholders to connect them with our Account Management team. Additionally, this individual will own our reference database and workflow, both for ad hoc sales requests, as well as working with marketing to ensure success on specific campaigns.

Network Engineer

CLEAR
Austin
5 days ago
As the Network Engineer, you will be responsible for implementation, administration, analysis, maintenance, and reporting. Reporting to the Network Operations Manager, you will apply solid technical and problem solving skills to deliver a robust, highly available, and scalable network infrastructure.

Accounting Manager

ScaleFactor
Austin
5 days ago
+11
You regularly interact with our customers and establish yourself as a trusted partner of their business. You provide quality control and are ultimately responsible for deliverables our clients receive while ensuring the high-quality standards ScaleFactor sets for our customers’ financials are followed. You teach and help sharpen the technical skills of the Staff Accountants & Specialists on your team. You educate and help our customers understand their financials and the KPIs that can be measured to drive their business’ performance. You manage customer and team expectations and set clear and realistic expectations internally and externally. You perform financial analysis and all aspects of technical accounting with ease. You problem solve and provide a path forward and next steps for your customers and your team.

Accounting Coordinator

Personify
Austin
6 days ago
+12
WHO ARE WE? Personify is the leading solution provider that empowers the best constituent-focused organizations to succeed. Through our constituent engagement software and services, we help our clients better interact with their constituents at every touch point. After 20+ years of innovation within the industry and hundreds of successful outcomes, our clients have trusted us to be their primary technology partner. WHAT YOU WILL BE DOING Administ

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