eCommerce Growth Coach
4 days ago
Engage directly with merchants in a one-on-one setting to deliver the detailed packaged services they purchased from BigCommerce to help them get to their first sale faster or to grow sales via new channels.
Understand client’s overall business, goals, and needs to tailor communications and recommendations during service delivery.
Follow the Services playbook per engagement to ensure consistent delivery of BigCommerce services.
Be the expert - possess a deep understanding of BigCommerce (i.e. products, services, app partners, and value proposition) and provide eCommerce industry information to clients regarding eCommerce growth strategies such as conversion, multi-channel selling (Amazon, eBay, Facebook), web design, online marketing (SEO, PPC, Email Marketing, Google Analytics), etc.
Stay abreast of the latest trends in internet technology and eCommerce and complete applicable training courses and certifications.
During the service engagement, recommend the appropriate products and solutions to help take the client’s business to the next level.