Austin Tech Jobs and Startup Jobs

167

Director of Customer Support

Tiger Pistol
Austin
2 hours ago
+15
We are currently seeking a Director of Client Support, to lead our team into a new era of growth. As the Director, you will be responsible for setting the standards by which we communicate with and support our customers, establish and monitor metrics for success, develop a career pathing and performance management plan, and work closely with other department leaders to ensure fluid cross functional information sharing.

Customer Care Technician

HotSchedules
Austin
1 day ago
+40
Are you passionate about providing an unrivaled Customer Care experience, you have a super positive attitude and are self-motivated. The ideal candidate will thrive in a high volume, multi-tasking environment and be extremely detail oriented. If you have the ability to be accountable for your work, to take lead in a very busy environment and know how to prioritize and organize with only a moment’s notice, then you may be the person we are looking for! 

Customer Care Technician

HotSchedules
Austin
1 day ago
+40
Ability to quickly learn the HotSchedules product suite in order to be capable of supporting and troubleshooting them. Input complete and accurate notes in the internal systems. Effectively manage time and resources in order to deliver the highest value to our clients.

Senior Digital Marketing Manager

Cloudflare
Austin
1 day ago
+21
The Customer Growth Team is looking for a Senior Digital Marketing Manager to play a pivotal role in our customer and account-based marketing strategy. You will own paid media spend targeted at our install base of customers, with the business objective of increasing account expansion through upsell and cross-sell. We need to use digital marketing to drive the buying lifecycle amongst our existing customer contacts as well as generating new contacts to deepen relationships within our accounts. You will have autonomy to define the strategy across digital channels (including retargeting/account targeting in display, social, search, and other new/creative tactics at your disposal) in support of campaign goals that you share with partners. These partners include others on the Customer Growth team as well as PMM, Sales, and Marketing Operations.

Senior Network Engineer

Competitive Intelligence Manager

Team Lead, Customer Success Manager

IT Business Systems Manager

Product Marketing Manager, Cloudflare Workers

Customer Success Manager

Technical Support Engineer - Multilingual Preferred

IT Security Manager

Account Based Marketing (ABM) Expansion Strategy Manager

Load 6 more jobs10 jobs at Cloudflare

Director of Professional Services

Blackbaud
Austin
1 day ago
+41
This position will provide strategic direction, be accountable and lead teams within the Professional Services (PS) or Implementation and Activation (I&A) Services functions that deliver solutions to our customers within the Prescriptive CRM & Financials Portfolio. This individual will serve in a client executive project sponsor role and manage a team of Sr. Managers and Managers focused on leading teams, both internal and Partner based, that are deploying our solutions and extending the capabilities of the Blackbaud products that meet our customer’s business requirements. This individual is accountable for a subsection of the Services project portfolio, delivery success and client satisfaction through the achievement of the team’s key KPIs such as forecast accuracy, project profitability and on-time delivery of our commitments.

Senior Manager, Vertical Marketing

Manager, IT Change Management

Systems Architect, Infrastructure & Operations

Senior Network Engineer

Manager, Network Infrastructure

Customer Support, Associate

Lean Six Sigma Black Belt / Master Black Belt

Senior Systems Engineer,

Vertical Solution Marketing Manager- Higher Education

Load 6 more jobs10 jobs at Blackbaud

B2B Campaign Specialist - contract

RetailMeNot, Inc.
Austin
1 day ago
+45
We are looking for an experienced B2B marketer to join our B2B team (on a contract basis) and be an integral part of our retail & brand partnership growth. As the B2B Marketing Campaign Specialist, you will manage initiatives including outbounding campaigns, lead nurturing and funnel management to support company objectives to grow our set of paid advertisers in the national retail and restaurant verticals and accelerate revenue. You will be responsible for the day-to-day strategy and executions of nurture campaigns, lead generation and performance tracking.

Media Strategist

Marketing Manager - RxSaver

Digital Marketing Specialist

Marketing Coordinator - RxSaver (Contract)

Media Planner (contract)

Load 2 more jobs6 jobs at RetailMeNot, Inc.

Technical Account Manager

Adobe
Austin
2 days ago
+57
Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our top-tier customers. They produce and deliver a prescribed set of technical services specifically designed to help them maintain operational health, while adopting new solutions and functionality to maximize their investment. A person in this role must possess customer-facing and communication skills that enable you to represent Adobe best within a customer’s environment, driving discussions with multiple personas from developers and analysts to management and senior leadership — including within Adobe — regarding tasks, projects, cases, standard methodologies, and prioritization. One should also have proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in the Adobe Experience Cloud.

Sr. Manager, Customer Success, Americas

Adobe
Austin
2 days ago
+57
Responsibility for owning the Americas Magento Customer Success team – a hand on second-line management role. In addition to strong Management skills you also come with an executive presence that will help you drive strategic conversations with some of our largest customers. Communicate the value proposition for the Magento platform and understand how it can be applied to address specific customer needs across geographies and vertical markets. Be responsible for delivering low gross churn, high software adoption, expansion of additional products and high customer happiness/net promoter scores in the Americas. Own the customer experience. Be a customer advocate to ensure the right priority and technical resources are being applied to maximize customer success activities, including working closely with the global customer support and product management teams.

Operations Manager

Arrive Logistics
Austin
2 days ago
+22
As an Operations Manager at Arrive, you will assume a leadership role in a vertical that manages the highest volume shippers in our network. You will take ownership of the operational strategy for our largest customers and will collaborate with Arrive's leadership to ensure we are maximizing enterprise opportunities.

Marketing Programs Specialist

Khoros
Austin
2 days ago
+53
We are looking for a Marketing Programs Specialist on the Demand Generation team at Khoros. Demand Generation is responsible for generating quality leads by creating and placing marketing messages that stand out amongst the noise and clutter in the customer experience software space. This is a dynamic, highly trending space where enterprise brands are looking for help on how they can not only meet but exceed their customer's expectations in order to retain and earn their loyalty. That's our mission at Khoros and what we help our customers do -- create customers for life.

Product Marketing Associate

Khoros
Austin
2 days ago
+53
Positioning – create compelling messaging for technology and services that creates value for our target audiences, clearly articulates our differentiation, and ensures consistency of messaging across touchpoints. Evidence – guide creation of the best proof points and stories to support our positioning. Campaigns and Content – partner with Marketing to strategize and create targeted demand generation campaigns, content (blogs, eBooks, datasheets, whitepapers, etc.), and market offers. Field Enablement – train and enable customer-facing teams to sell Khoros Services effectively. Roadmap Webinars - coordinate product roadmap webinars in partnership with the Product team to share our innovation story. Pricing - monitor market signals and support pricing adjustments across all solutions and Services. Other strategic projects in partnership with the Khoros Marketing team.

Senior Product Marketing Manager

Khoros
Austin
2 days ago
+53
Khoros is looking for an exceptional Senior Product Marketing Manager for our Digital Care Solution. In this role, you will drive the go-to-market strategy and execution for product launches, you will be the company expert on the digital care market and buyers, and you'll create programs that accelerate sales and drive category leadership. We are looking for someone with B2B product marketing experience who thrives in a fast-paced startup culture. You will be responsible for communicating the value of our product innovation to the market and to our field. If having a tangible business impact invigorates you, and you are committed to setting the standard in your work, then this is the place for you.

Consumer Success Manager

Opcity Inc
Austin
2 days ago
+14
Opcity is looking for a Consumer Success Manager (CSM) to join our leadership team. The Consumer Success Manager role presents the ideal opportunity to develop, lead, counsel, motivate and manage a team of Consumer Sales Reps (CSRs) to achieve goals and break records by delivering superior service and resolution to potential home buyers. The CSM will serve as a subject matter expert on Opcity’s platform and help develop and execute strategies designed to maximize CSR performance, ensure clear adherence to our scripting and drive increased activities for all new product offerings. The Opcity work environment is very dynamic and requires a person who is comfortable operating in a fast-paced environment, who will proactively collaborate with other CSMs and stakeholders while driving results, execution excellence and positive morale throughout the teams.

Director of Marketing- Online Media

Customer Service Representative

Consumer Success Representative

Consumer Success Representative - Spanish Bilingual

Call Center Representative

Client Success Representative

Systems Engineer

Executive Assistant

Load 5 more jobs9 jobs at Opcity Inc

Associate Partner Success Strategy Analyst

Vrbo
Austin
2 days ago
+28
Working with the Partner Success leadership team, you will make recommendations that improve the performance of our sales team from one that is historically focused on selling advertisements to one focused on improved partner performance. You will conduct quantitative-based analyses to derive clear insights to enable leadership to set strategies and make well-informed business and investment decisions. You will collaborate effectively across all business and support functions at Vrbo (i.e., Executive management, Partner Success, Customer Service, Marketing & Analytics, Product & Design, Information Technology, Finance & Accounting, etc.) to implement new processes and programs and ensure timely delivery of high-impact work.

Partner Success Strategy Specialist

Sr. Marketing Manager - B2B Solutions

Global Multimedia Learning Manager

SEO Analyst App Store Optimization (ASO)

Director, Global Partner Product Marketing

Manager, NA Trust & Safety Operations

Load 3 more jobs7 jobs at Vrbo

Marketing Project Manager

ShipStation
Austin
3 days ago
Manage our project management tool, Asana, including the creation of tickets, assignment of work to others, management of timelines, and communication of deliverables. Track project performance, specifically to analyze the successful completion of short and long-term goals. Coordinate internal resources and third parties/vendors for the flawless execution of projects. Ensure that all projects are delivered on-time, within scope and within budget. Understand resource availability and the best way to allocate an individual’s time to meet project goals. Ensure all projects are set up in a way that outcomes can be measured, such as white paper downloads, page visits, etc. Prepare reports for upper management regarding status of project and campaigns, always ready to give real-time updates on the status of projects. Report and escalate any issues to management as needed.

Executive Assistant

Procore Technologies
Austin
4 days ago
+20
Procore is looking for an Executive Assistant who will support our VP, Global Sales Development. This is an eager and talented professional experienced in supporting a range complex projects. Using good judgment in a variety of situations, you are a strong communicator, thrive in a fast-paced environment, and possess the ability to maintain a realistic balance among multiple priorities including:

Growth & Conversion Optimization Lead

Customer Support Representative

Campaign Manager, LATAM

Social Marketing Specialist

Media & Digital Marketing Manager

Director, Marketing Campaigns

Manager, Enterprise Customer Success

Load 4 more jobs8 jobs at Procore Technologies

Customer Onboarding Specialist (Sales)

SecureLink
Austin
4 days ago
+33
Work with SecureLink customers to understand and document their onboarding goals and capabilities. Relentlessly identify, research, and contact companies our customers want to onboard. Introduce SecureLink to companies, answer questions, and overcome common objections. Schedule professional services connections with the customer. Track on-boarded companies against plan to ensure customer success. Follow up with on-boarded companies to ensure they have a positive experience, with the additional key goal of generating extended opportunities for SecureLink.

Customer Success Manager

Evernote
Austin
4 days ago
+35
Account management – Maintain direct relationships with Evernote’s B2B customers. Ensure our customers have the right knowledge to use Evernote to its fullest capabilities. This entails scheduling and conducting product demos, gaining insight into customer use case(s), and providing custom trainings as required. Account Growth – Seek opportunities to grow adoption within the accounts you lead. Work with the administrators and key executives in the customer organization by providing solutions that are customized to the needs of those key stakeholders. On-boarding – Take the lead by on-boarding new customers onto Evernote’s platform. This will require cross-functional coordination with the Evernote Sales team to ascertain use cases and develop custom programs to ensure a smooth launch. Advocacy – As the main point of contact for the customer, advocate on our customer’s behalf. This includes partnering with cross-functional teams across marketing and product to serve as the voice of the customer within the organization.

Marketing Program Manager, Events

BigCommerce
Austin
4 days ago
+24
We are looking for an Event Marketing Manager to plan and execute global marketing events and tradeshows to generate qualified marketing leads, nurturing existing leads and customers. In this role, you will be responsible for supporting industry, regional, and partner sponsored events from concept to completion, including the creation of integrated marketing campaigns, and success analysis for continuous event process improvement. The ideal candidate will be creative, detail oriented, highly organized and comfortable working on time-sensitive projects while also thinking outside of the box.

Partner Marketing Manager

Technical Support Representative

Paid Social Marketing Manager

Director, Content Marketing

Customer Marketing Specialist, Partner Solutions

Load 2 more jobs6 jobs at BigCommerce

Director, Training and Enablement

LogicMonitor
Austin
4 days ago
+63
This position is a highly visible function at LogicMonitor reporting directly to the VP of Operations. This key position will directly help ensure the effectiveness and competitiveness of the LogicMonitor Sales and Customer Success functions. This position is also responsible for customer education at LogicMonitor, ensuring customer gets the best value out of LogicMonitor's product. The primary role of this position is to provide an engaging and results driven training curriculum to increase speed to productivity for internal functions and speed to value for LogicMonitor customers.

Business Systems, Salesforce Administrator

Renewals Specialist

Enterprise Customer Success Manager

Senior Network Engineer

Systems Engineer

Load 2 more jobs6 jobs at LogicMonitor

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