Austin Tech Jobs and Startup Jobs

184

Senior Support Engineer

SailPoint
Austin
17 hours ago
+18
Provide technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting. Troubleshoot and resolve technical problems reported by our customers. Escalate complex issues to Level 2 Support in a timely manner with appropriate details captured Document problem solutions in company knowledge base. Interface with Sales, Marketing, and Engineering to improve product service, design, and quality. Present technical concepts in a clear manner. Meticulously document case progress and technical details throughout the support case lifecycle. Provide 24x7 on-call support via rotation schedule. Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team. Impress our customers with your empathy, responsiveness, technical ability and attention to detail.

Customer Success Manager, Payments

Blackbaud
Austin
17 hours ago
+38
The role provides strategic guidance to assigned accounts and Blackbaud’s Customer Success Team with the goal of helping organizations collect more donations than they ever thought possible for their amazing cause. Candidates should think big and strategically help customers with fundraising best practices, expansion opportunities and upsell recommendations that produce real results. The team will work collectively to solve problems faced internally and address challenges customers express with an ever-evolving fundraising landscape. If you show up every day ready to help charities raise more money, do what you say and enjoy giving more than you take, this could be the team for you.

Senior Network Engineer

Manager, Network Infrastructure

Systems Architect, Infrastructure & Operations

Customer Success Manager, Senior

IT Change Management Analyst

Director, IT Infrastructure and Operations

Manager, IT Change Management

Senior Engineer, Unified Communications

IT System Operations Technician

Customer Support, Associate

Load 7 more jobs11 jobs at Blackbaud

Associate Technical Support Engineer

Khoros
Austin
18 hours ago
+52
Monitor requests through multiple channels including cases and phone, provide support and respond to queries from our customers in an accurate and timely manner. Escalate problems to the correct teams where appropriate. Resolving simple requests without needing to escalate. Identifying documentation requirements in our knowledge base. Maintaining our high standards for customer communication and response times. Engaging in training opportunities on our products and key technical areas.

Paid Search Specialist

Volusion
Austin
18 hours ago
+28
The Paid Search Specialist will be responsible for the daily overall management and success of client paid search campaigns on Google, Bing, and Amazon. You will execute keyword research, campaign strategy & set-up, management, data analysis, reporting and ongoing campaign optimization. You will communicate with clients and report on success metrics. You will be expected to “own” the paid search projects.

Part-Time Social Media Coordinator (Brazilian Port…

Khoros
Austin
19 hours ago
+52
Khoros is seeking a Social Media Coordinator who specializes in Facebook Groups to add to our growing professional services team. Ideal candidates embrace a fast-paced work environment and are interested in supporting customers from a wide range of industries. A deep understanding of Facebook Groups, social media, and major networks is key, as is a sense of curiosity and a "can-do" attitude. The Social Media Coordinator will manage Facebook Group-based social communities. They'll create and publish organic content, export and manipulate social data, as well as support strategic deliverables and plans to help Khoros customers unlock the most value possible from their social programs and the Khoros platform. The Social Media Coordinator will work collaboratively with Strategists, Analysts, and Social Media Managers to support group-based social programs that meet and exceed our customers' business objectives. This role will report to the Director of Strategy and work closely with the sales and professional services teams to enable world-class social strategy and execution for Khoros customers.

Customer Success Manager

AlertMedia
Austin
21 hours ago
+16
Customer Success Managers take ownership of AlertMedia’s customer relationships which we value above all else. The right candidate will be determined to achieve effective training and on-boarding as well as the highest possible satisfaction rates across the accounts they manage. They will approach each relationship with a “partnership” mentality, and make sure customer needs are always met and problems are always solved quickly.

Marketing Communications Specialist

BigCommerce
Austin
22 hours ago
+24
BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. BigCommerce, named a "Best Place to Work" in Austin in 2017, is looking for a Communications Specialist to own our Marketing customer reference and analyst relations programs, as well as work closely with our broader marketing team. The

Director, Digital Marketing

Digital Marketing Specialist

SEO Specialist

Technical Account Manager

Social Media Intern

Paid Social Marketing Manager

Technical Support Representative

VP, Mid-Market Marketing

Conversion Optimization & Growth Manager

Customer Success Manager

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Professional Services Consultant

ThousandEyes
Austin
22 hours ago
About ThousandEyes

VP of Customer Success

ClearDATA
Austin
23 hours ago
+37
The VP / Sr Dir / Dir of Customer Success is responsible for the strategy, tactics and daily operations of our Customer Success organization for a customer segment in partnership with the VP of Sales. This begins with the sales process and continuing post sale, through onboarding, managed services, ongoing product support, and professional services. S/he will ensure that the direction and execution of these teams are in alignment with the overall strategic goals and vision of ClearDATA.

Systems Architect

Vista Consulting Group
Austin
23 hours ago
+32
 As part of the IT Infrastructure Team, this role is responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines infrastructure software and hardware solutions to achieve Vista's objectives.

Senior Product Marketing Manager

TrendKite
Austin
23 hours ago
+20
What we do: TrendKite, now a part of Cision, is a martech company focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications. The Cision platform takes PR and communications programs from analog to digital, enabling marketing teams to integrate their trusted earned media results into all their marketing efforts.  The Senior Product Marketing Manager develops the marketing

Systems Administrator

Social Solutions
Austin
23 hours ago
+26
Manages the day-to-day operations of the SSG host computers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities. Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired. Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.

Customer Support Specialist (2nd Shift)

Tier 1 Customer Support Specialist

Tier 1 Customer Support Specialist

Vice President Client Success

Load 1 more jobs5 jobs at Social Solutions

Customer Success Manager

Cloudflare
Austin
23 hours ago
+21
You will be responsible for for ensuring the success of Cloudflare’s Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews.

Technical Support Engineer - Spanish Speaking

Senior Marketing Copywriter

IT Technical Billing Lead

IT Operations Engineer - Linux

Team Lead, Customer Success Manager

IT Procurement Specialist

Campaign Manager - Expansion ABM

Marketing Operations Manager

IT Billing Applications Manager

IT Support Technician

Product Marketing Manager

Load 8 more jobs12 jobs at Cloudflare

Senior UX Content Writer

Procore Technologies
Austin
23 hours ago
+20
We’re looking for a Senior UX Content Writer to join our Product team. In this role, you’ll partner with marketing, customer success, product designers, researchers, and product managers to shape experiences, build trust with our community, and evolve our brand voice and tone within the Procore app and every touchpoint customers have with Procore. As a successful Senior UX Content Writer, you’re a skilled communicator who can refine complex ideas

Business Analyst, Marketing Operations

Information Systems Engineer II

Customer Success Manager, Procore.org

IT Security Analyst

Customer Marketing Manager - Customer Stories

Bilingual Customer Support Representative (Spanish)

Customer Success Enablement, E-learning Specialist

Partner Marketing Manager

Community Manager

Customer Support Representative

Load 7 more jobs11 jobs at Procore Technologies

Head of Site Merchandising and Merchandising Opera…

Spreetail
Austin
23 hours ago
+32
Collaborate on cross-functional seasonal planning process with Brand Marketing to develop and maintain a site content calendar for and to ensure alignment on showcasing relevant and seasonal categories, brands and products. Creates a roadmap to deliver best-in-class product content and works with Technology teams to create custom tools and functionality that increase team efficiency. Find, fix, and prevent prevailing issues within our catalog that create friction for customers or cause returns across all channels.  Build out product attributes, establish business rules and normalize size/color data to support rules-driven product placement, attribute-driven navigation and faceted navigation. Drive traffic and conversion through effective cross-category customer journeys and clickstreams, relevant search and navigation, product curation, product content, ratings & reviews and personalization relevancy. Drive incremental GMV while managing margin mix and work with Vendor Managers to align on site promotions and deals. Work with the Inventory team to ensure ideal inventory levels.  Develop and monitor KPIs that support data-driven decision making around site features, product and content placement, and optimization of product content to deliver on business goals. 

Marketplace Manager

Sr. Amazon Marketplace Manager

Director, IT Business Systems

Vista Consulting Group
Austin
23 hours ago
+32
This individual will have a diversified background of IT & functional experience, demonstrated project management acumen and excellent vendor management skills, be a strong people leader, in addition to a holistic, service-oriented approach to business relationship management. As a member of the IT Leadership Team, the role contributes to the development and execution of the overall IT strategy and ensures its alignment with Vista Equity Partner's business strategy.

Executive Assistant

Tecovas
Austin
23 hours ago
Tecovas is looking for an Executive Assistant to providing high-level, administrative support to senior level Executives within the company. This position requires that you are highly organized, can juggle many tasks at once, and are comfortable interfacing with all levels of internal management and staff as well as outside clients, vendors and candidates in a fast-paced environment. Detailed responsibilities will include:

Director of Strategic Planning

Tecovas
Austin
23 hours ago
As a key member of the Merchandising team, this planning leader and critical team member will develop, own and lead the creation and execution of inventory and demand plans that meet the financial goals and business objectives of Tecovas. This role is highly cross-functional in nature and will partner closely with Finance, Operations, Marketing, and Retail leadership. Ultimately, this planning leader is accountable for owning our overall investment in inventory by making sure our on-hand balances are healthy, by ensuring that our inventory is turning at the right pace, by planning SKU balance and velocity targets across all categories, and in the end, by delivering a healthy gross margin return on our inventory investment.

Onboarding Consultant

TrendKite
Austin
23 hours ago
+20
We're looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join our Customer Success Team. OBCs work directly with customers to enhance the value of their TrendKite experience at the early stages of the customer lifecycle. TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Search Marketing Specialist

Volusion
Austin
19 hours ago
+28
As an SEO Specialist you will work with a portfolio of customers to develop and maintain an effective search engine optimization (SEO) campaign. You will craft SEO strategies, create optimized client content, execute technical optimization, perform link building and implement social media campaigns to bolster clients’ online visibility. You will be responsible for building and maintaining client relationships, as well as staying abreast of search marketing trends. Must have at least 3+ years of SEO experience.

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