Austin Tech Jobs and Startup Jobs

39

Customer Success Representative

Adobe
Austin
1 week ago
+57
Delight your installed customer base throughout their customer journey – from implementation through renewal. Serve as the primary point of contact for customers and develop a trusted advisor relationship with customers to ensure they are using our solutions to achieve full business value . Identify and close new sales opportunities at your customers to grow our business while driving more value for our customers using our products. Identify renewal risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal. Collaborate with stakeholders such as Channel Partners, Technical Support & Finance. Utilize various systems (Salesforce.com, Gainsight, etc.) to track customer details, including customer health, engagements, and potential renewal / sales opportunities. Stay current with the most recent enhancements to our products and educate customers on offerings and updates. Help Magento's Customer Success team maintain a high-level of adoption and customer happiness.

Customer Success Representative

Adobe
Austin
1 week ago
+57
Our new Customer Success Representative can support individual customers during their entire customer journey with Magento, pilot new techniques, and identify improvement opportunities to support the evolution of the Global Customer Success Group. If you’re an outcomes-driven, semi-technical, and excited for a new opportunity in Customer Success, this role is for you! 

Customer Coordination Specialist

Adobe
Austin
1 week ago
+57
Magento’s global Customer Success Group (CSG) is growing and hiring a Customer Coordination Specialist. This role will support individual customers needing assistance with Magento processes and assist Customer Success Managers as we all work together to delight our customers. If you’re comfortable with juggling multiple requests and excited for a new opportunity in Customer Success, this role is for you! 

Sr Product Marketing Manager

EZ Texting
Austin
1 week ago
+47
As a Senior Product Marketing Manager, Mid-Market at EZ Texting, you will own the go-to-market and launch activities for all products targeting mid-sized businesses, agencies and other high-potential customer segments. You will define and drive product positioning and messaging as well as create compelling content and sales enablement tools. To excel in this role, candidates must be team-oriented, have a ‘can do’ attitude and be comfortable working in a fast paced, cross-functional team environment. The ideal candidate will have a solid track record of marketing success. He or she will be an expert in translating technical features into benefits, and will have an understanding of SaaS technology and marketing strategies.

Call Center Agent (Part-Time)

Modernize
Austin
1 week ago
+43
Utilize a script to contact and qualify homeowners that submitted home improvement requests. Make outbound calls in a fast paced environment. Partnering qualified homeowners with A+ contractors. Use VoIP software (Five9) to set appointments and make auto dialed calls. Provide feedback to make our Call Center better.

Cloud Customer Success Manager

Adobe
Austin
1 week ago
+57
A great Customer Success Manager could be described as having superb communication skills, excited about selling new Magento products that can help their customer grow, always looking to tackle problems for their clients, able to handle stressful situations like a top-tier pro, constantly looking to expand their knowledge and skill set, all while keeping their clients happy with their experience with Magento.

Third Shift Tracking Specialist

Arrive Logistics
Austin
1 week ago
+49
Receive and handle inbound phone calls from truck drivers, dispatchers and customers in regards to Arrive Logistics shipments. Proactively reach out to carriers, drivers and customers in order to ensure timely pick up and delivery of shipments. Report issues via multiple modes of communication, chat, e-mail and phone calls. Become an expert in Arrive Logistics' TMS and other technology that will assist in shipment tracking. Assist Carrier Sales and Customer Sales Reps in maintaining books of business through fantastic customer service and attention to detail.

Senior Technical Product Marketing Manager

Adobe
Austin
1 week ago
+57
The Senior Technical Product Marketing Manager (PMM) is responsible for the marketing strategy and go-to-market initiatives for our Cloud Technologies. The role will focus on building and leading strong messaging for Marketing and IT buyers and System Integrator partners, engaging with technical audiences to evangelize product capabilities, enabling field teams to position and promote them, and partnering with corporate marketing to target the right buyers and influencers. This includes working with our engineering and product team to deeply understand the product capabilities and value for our targeted markets and influence the product development for the targeted use case experiences.

SVP Customer Relations (NorCal)

Arrive Logistics
Austin
1 week ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP Customer Relations (SoCal)

Arrive Logistics
Austin
1 week ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP of Strategic Customers (West Coast)

Arrive Logistics
Austin
1 week ago
+49
As an SVP of Strategic Customers at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This role will require new business development. In addition to identifying new business opportunities, you will be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP Customer Relations (New England)

Arrive Logistics
Austin
1 week ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

Technical Support Manager - Adobe Commerce Cloud

Adobe
Austin
1 week ago
+57
As a Technical Support Manager your goal is to lead a team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and resolution management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Operations Manager

Arrive Logistics
Austin
1 week ago
+49
As an Operations Manager at Arrive, you will assume a leadership role in a vertical that manages the highest volume shippers in our network. You will take ownership of the operational strategy for our largest customers and will collaborate with Arrive's leadership to ensure we are maximizing enterprise opportunities.

Display Marketing Manager

Modernize
Austin
2 weeks ago
+43
Modernize is seeking a seasoned and proven leader for our Display Marketing Manager opening. Our ideal candidate is a display marketing veteran with extensive experience with large, complex B2C campaigns as well as success managing Facebook, GDN and other paid media channels with performance marketing objectives. This position will build and mentor a team while enhancing current campaigns and testing new opportunities. Our ideal candidate will have a background in data analysis, copywriting, creative development and strategy. This manager should have established prerogatives on optimal targeting, structures and bidding strategies, as well as a desire to progress their career in digital marketing.

Marketing Manager

ActiveProspect, Inc.
Austin
2 weeks ago
+23
ActiveProspect is seeking a Marketing Manager to lead the marketing efforts for the company. The ideal candidate will have a strong background in growing a SaaS business, working with both middle market and enterprise level customers. While this position is for a B2B marketer, the majority of our customers are actually B2C marketers, so an understanding of the B2C lead generation ecosystem is preferred. This individual will have a track record of building out successful demand-generation strategy and engines for high growth SaaS companies. This person will need to have previous experience either managing or working closely with sales to build the playbook for lead-generation strategy and best practices. Ideally this individual has experience marketing technical solutions to technical buyers.

Retention Specialist

OutboundEngine
Austin
2 weeks ago
+27
The Retention Specialist role is one of the most important positions at our company. You’ll be responsible for cultivating the relationship with our customers by continually re-establishing the value of our partnership via phone. A strong candidate must be a self-starter, 100% customer focused, detail-oriented, organized and strive to learn new things on a daily basis!

Customer Service Representative

Shipwell
Austin
2 weeks ago
+39
As a Customer Service Representative, you will field calls and emails to and from our carrier customers and find ways to help them move freight more reliably and economically. Working in our proprietary platform, you will help keep freight moving on-time and on-target for customers working in North America. Some of the time you will be tracking shipments we know are doing just fine, however other times you might be trouble-shooting problems with freight, calling customers for paperwork, or just checking in to make sure everyone is happy! 

Content Strategist

Adobe
Austin
2 weeks ago
+57
Adobe’s Commercial Customer Success Group is looking for a skilled content strategist who will develop content journeys that engage and inform our customers. Your focus is to build compelling content for developers, customers, partners, and the public that encourages adoption and shares standard methodologies on using Adobe products like Magento, Marketo, and more. You’ll work closely with Customer Success Managers, Product Marketing Managers, Product Managers, Engineers, Customer Engineers, and UX teams to synthesize the knowledge that will help our customers succeed. You will be an evangelist for communications that are clear, engaging, and always customer-focused.

Customer Success Specialist, Marketing Automation

Adobe
Austin
2 weeks ago
+57
Seeking a technically savvy and customer-centric contributor to join our team. This position will require a rare blend of product expertise, business strategy, and outstanding service to drive maximum platform value and adoption of solutions within our customer base. This team member will work with leading customers to develop and implement a cohesive approach to utilizing Marketo platform capabilities to achieve business results. The role includes driving adoption and value realization through delivering deep product expertise, technical advisory, standard methodologies, and product training to customers, as needed. The Customer Success Specialist should have strong digital marketing, marketing automation, and/or campaign management background with strong technical acumen, be highly customer-centric, forward-thinking, analytical, creative team-player who pays attention to detail.

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