Austin Tech Jobs and Startup Jobs

192

Technical Support Representative

BigCommerce
Austin
4 hours ago
+24
Provide outstanding phone, email, and chat based technical and account services support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Escalate unresolved issues as required while maintaining ownership of issues through resolution. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the Client Success organization.

Campaign Specialist

Developer Documentation Specialist

Director, Digital Marketing

Office and Experience Coordinator

Team Manager, Technical Support

Director, Strategic Business Development (Payments)

Associate Account Manager (Enterprise)

Partner Marketing Manager

Search Engine Marketing (SEM) Manager

Load 6 more jobs10 jobs at BigCommerce

Technical Marketing Engineer (Cloud Security Resea…

NSS Labs
Austin
5 hours ago
+22
Prepare clearly articulated, well-researched, and credible technical reports, blogs, and commentary using NSS test data, expert opinion, primary research, and secondary sources. Manage and support enterprise client engagements ranging from simple inquiry calls to larger architectural engagements; present NSS’ research and expertise to enterprise clients at internal and external events. Provide NSS’ primary research team with data regarding the enterprise use of cloud security technologies; work with primary research team to finalize these questions and work to aggregate survey data to ensure validity. Communicate the use case for leading security products, including comparing/contrasting use cases and explaining underlying technologies to both engineering and business audiences. Build relationships and engage with enterprise clients, vendors, services providers, the reseller community, and industry bodies through teleconferences, on-site briefings, and travel to major industry events.

NOC Manager

Personify
Austin
5 hours ago
+12
In this position, you will identify, define, analyze, prioritize and refine the requirements, and communicate those requirements to the team and then take responsibility for the development and implementation of the procedures and policies.

Marketing Intern

ScaleFactor
Austin
59 minutes ago
+11
MARKETING INTERN We are working to pioneer big change in our industry, and we need people that enjoy venturing into uncharted territory and blazing a trail with innovative solutions. If you’re looking to work alongside and learn from the best and the brightest in the industry this summer, gain experience at one of Austin’s best places to work three years in a row, make a tangible impact on a start-up tech company’s success, check out our

Cloud Support Associate

MongoDB
Austin
1 hour ago
+41
As a Cloud Support Engineer, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist’s terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.

Director, IT Infrastructure and Operations

Blackbaud
Austin
16 hours ago
+38
Blackbaud is seeking a transformative leader to play an instrumental role in our journey to be a best-in-class organization optimized for our modern cloud solutions.  As a Director in Infrastructure Engineering & Cloud Operations, you’ll lead a team responsible for engineering innovative cloud based and physical infrastructure solutions across network, storage and compute with increasing reliability, scalability, supportability and security.  You’ll cultivate a high performing team and guide them in advancing their technical and engineering skills to meet the demands of rapidly evolving technologies.  And, you’ll relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction.

Media Account Manager

AdAction Interactive
Austin
16 hours ago
+18
AdAction Interactive is seeking a Media Account Manager to join our Media team and manage a portfolio of third party media supply partners.   This high growth potential role will work closely with all teams of the company from Sales to Campaign Strategists and will be responsible for maximizing our business relationships with our media supply partners to provide effective and diverse media solutions to our clients.

Content Marketing Manager

Adia
Austin
17 hours ago
+23
As Adia’s Content Marketing Manager you will be accountable for all content marketing initiatives to drive traffic, engagement, and leads that deliver sales and worker acquisition, engagement, and retention. Your thoughtful and useful content will create an arsenal of engaging resources for both our workers and businesses. You’ll be the biggest fan of Adia and that will come through in the content that you produce be that video, blogs, webinars, social, sales collateral or product copy.

Security Customer Advisor

Rapid7
Austin
18 hours ago
+22
As a Customer Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Customer Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers’ security programs.

IT Team Lead

TrendKite
Austin
18 hours ago
+20
We are looking for an IT Team Lead in our downtown Austin office. In this role, you will assume ownership of IT operations in its entirety and ensure all systems are running smoothly including network management, vendor management, desktop support, network/app security, VOIP/telecommunications, subscription management and financial optimization, and hardware procurement.

Research Diagnostics Marketing and Business Develo…

Newormics
Austin
18 hours ago
Company: Newormics (www.newormics.com) Close date: Open until filled About Newormics: Newormics is an advanced drug screening technology provider company in Austin. The microfluidic-based technology was developed in the Ben-Yakar Lab at The University of Texas at Austin. When you join Newormics, you will be part of an innovative, enthusiast, smart, and driven team that shares a passion to provide unique solutions to current market needs and

Senior Customer Support Engineer (L2)

Tenfold
Austin
12 hours ago
+16
Tenfold is looking for a true problem solver to join our growing team. In this role you will work directly with our customers to remove road-blocks and technical challenges post onboarding. You will be customer facing and will manage phone and ticket queues for our customers seeking assistance. As a senior member you will assist with customer escalations, partner with engineering on complex issues and facilitate a path to resolution across many different technical challenges. The right person will have a consistent track record of solving complex technical problems with an adept technical skill set. Equally a strong technical acumen and communication skills to organize multiple parties towards swift success. In summary, we want problem solvers to help our customers achieve measurable success with our solution.

Administrative Assistant

Amherst
Austin
1 day ago
+15
Amherst is hiring for an Administrative Assistant to provide administrative and operational support to the Senior Executive Assistant to the CEO and President. This role will report to the Senior Executive Assistant and be responsible for the administrative and operation support to the CEO of Amherst and President of Amherst Residential. The Administrative Assistant will be tasked with supporting a demanding calendar, travel management, scheduling meetings, expense reports and other duties assigned by the Senior Executive Assistant.

Onboarding Consultant

TrendKite
Austin
1 day ago
+20
We're looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join our Customer Success Team. OBCs work directly with customers to enhance the value of their TrendKite experience at the early stages of the customer lifecycle. TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Manager, Mid Market Accounts

TrendKite
Austin
1 day ago
+20
We’re looking for an insightful Account Manager, leader, and mentor, with a proven track record of managing a team of Account Managers Managers. Working within the broader Customer Success organization. TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Account Manager, SMB

TrendKite
Austin
1 day ago
+20
rendKite is looking for an Account Manager with a successful track record of retaining and growing B2B SaaS subscriptions with mid-market and enterprise clients, preferably in the digital marketing space. TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Accounting Support Specialist

Restaurant365
Austin
1 day ago
+18
Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants.  We are one of the fastest growing tech platforms in the restaurant space and we recently secured a $20M investment from Bessemer Venture Partners. Our clients include well known franchises to your favorite local spot, fine dining to fast casual…

Integration Support Specialist

Restaurant365
Austin
1 day ago
+18
Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants.  We are one of the fastest growing tech platforms in the restaurant space and we recently secured a $20M investment from Bessemer Venture Partners. Our clients include well-known franchises to your favorite local spot, fine dining to fast casual -

Partner Success Account Manager, Integrated Proper…

HomeAway
Austin
1 day ago
+28
The HomeAway Partner Success Account Manager (PSAM) is key to promoting and developing a high level of engagement with HomeAway’s Property Managers. Your primary responsibility is to work collaboratively with partners to improve the productivity and results from participating in HomeAway’s marketplace by growing net booking value from the partner’s listings. You will continuously work to maximize the production potential in the HomeAway marketplace by utilizing and sharing unique data insights, marketing, distribution and revenue management tools with Partners.

Senior Manager, Regulatory Operations

Acquisition Account Manager

Senior Product Marketing Manager

Senior Global Product Marketing Manager

Key Account Manager, North America Enterprise Accounts

Executive Administrator

Email Marketing Technology Manager

Marketing Manager, Digital Acquisition

Manager, North America Partner Success

Sr. Director, Global Communications

Product Marketing Manager

Load 8 more jobs12 jobs at HomeAway

Director of Field Operations

Kendra Scott
Austin
1 day ago
+11
Reporting directly to the VP of Retail, the Director of Field Operations is a critical support in setting up our field teams for success. Primary focus includes leading the Field Operations team and partnering with cross-functional teams within the Home Office to develop relevant strategies, initiatives, tools, resources training and communications to maintain a focus on operational excellence and WOW customer service to support Store teams in achieving their goals.

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