Austin Tech Jobs and Startup Jobs

36

Sr. Enterprise Customer Success Manager

LogicMonitor
Austin
3 days ago
+63
The Enterprise Customer Success Manager's (ECSM) mission is to partner with and ensure the retention and long-term success of LogicMonitor’s Enterprise business (ENT) customers. As the primary point of contact, the ECSM is responsible for developing and nourishing post-sales relationships with assigned accounts through a combination of product trainings and implementations, business reviews, and return on investment discussions. Additionally, identifying and planning for expansion and growth opportunities within the product is critical to the success of this role and LogicMonitor.

Associate Technical Support Engineer

Customer Renewals Associate

Contract Renewals Specialist

Marketing Communications Specialist

Corporate Communications Specialist

Load 2 more jobs6 jobs at LogicMonitor

Customer Success Manager (Texas)

Medallia
Austin
3 days ago
+49
• Contact and start developing relationships with your customers. • Track and assess account health. • Formulate an action plan to manage goals, challenges, risks and growth opportunities. • Build trusted advisor relationships with key decision makers at your customers. • Execute on your action plan per customer. • Collaborate cross functionality with internal Medallia teams (e.g., Sales, Marketing, Product, Services, etc.) to drive a long-term healthy customer program. • Ensure timely and accurate customer health updates (StrikeDeck, SalesForce.com). • Own forecasting and prioritization for customer success amongst your assigned accounts. • Represent the voice of the customer and employee in leadership meetings. • Create reference-able customers (case studies, reference calls, speaking engagements).

User Success Specialist - Phone Speciality

ShipStation
Austin
3 days ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams. You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Major Account Support Specialist

ShipStation
Austin
3 days ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

Renewals Specialist

Optimizely
Austin
3 days ago
+45
The NA Renewals Specialist will be responsible for driving account renewals starting 150 days in advance of their contract end date and executing all renewal back-end work in a timely manner for North America managed accounts. Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Account Executives, Legal, Accounting and others. The NA Renewals Specialist will be measured based on the timeliness of renewal contracts, their ability to drive incremental price increases on renewals and on increasing the number of multi-year renewals. This role will include customer-facing interactions as well as backend deal desk related support with quote creation and contract processing. 

Principal Network Engineer

Blackbaud
Austin
4 days ago
+41
Blackbaud is seeking a Principal Network Engineer to work among a passionate team responsible for fast and effective operations support and for engineering innovative infrastructure and application solutions with increasing reliability, scalability, supportability and security. You will play an instrumental role in our journey to a public cloud model while also sustaining a high level of quality in our current co-located data centers, responsible for both cloud-based and physical infrastructure and application solutions. And you’ll relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction

Senior Information Security Engineer

Vertical Solution Marketing Manager- Higher Education

Systems Architect, Infrastructure & Operations

IT System Operations Tech

Senior Network Engineer

Manager, IT Change Management

Manager, Network Infrastructure

Customer Support, Associate

Marketing Automation Analyst

Director of Professional Services

Product Marketing Manager

Senior Systems Engineer,

Senior Manager, Vertical Marketing

Customer Success Manager, Customer Success Operations

Load 10 more jobs15 jobs at Blackbaud

Director, Digital Experience Optimization, On-Dema…

Optimizely
Austin
5 days ago
+45
As the Director of our On-Demand Services team, you’ll be in a unique position and on the front lines of some of the world’s most innovative company’s digital experimentation programs. You’ll collaborate with the Vice President of Global Professional Services and other stakeholders in other key organizations to help develop, manage and grow our ODS program and strategy. You’ll subsequently be managing the execution cycle of the test by working with our team of designers, developers, and QA analysts. You’ll help ensure that the ODS program is hitting its financial plan and guide decision making related to spending and scaling ODS operations.

Manager, Custom Solutions

Procore Technologies
Austin
5 days ago
+20
Our Custom Solutions Managers are given the opportunity to grow a team of best in class Custom Solutions Representatives in the industry. Procore’s Custom Solutions team provides direct customizations and configurations via email and phone meetings to our clients. They collaborate with other members of the Solutions Management Team to create wildly successful clients, happy employees, and drive the growth of Procore.

Technical Writer

Senior Manager, Customer Support

Media & Digital Marketing Manager

Executive Assistant

Customer Support Representative

Campaign Manager, LATAM

Customer Support Representative (Overnight)

Customer Success Manager, Mid-Market

Load 5 more jobs9 jobs at Procore Technologies

Technical Support Engineer

CrowdStrike
Austin
5 days ago
+44
The ideal Associate Technical Support Engineering candidate is passionate about technology and customers.  A true problem solver, the Associate Technical Support Engineer will take personal ownership in seeing a problem through to resolution or escalation to Sr. Technical Support Engineering.  You will understand the Falcon Host product and processes at all levels, as well as customer environments across heterogeneous operating environments.  You will be comfortable speaking with security teams as well as customer operation teams. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment. 

Digital Marketing Programs Manager

DataCenter Manager, TechOps

Field Marketing Manager - Enterprise

Senior Network Engineer

Vulnerability Management Analyst

Threat Response Analyst

Senior Systems Engineer - Data Services

Senior/Principal Cloud Security Consultant

Datacenter Logistics Coordinator

Planning Engineer

Enterprise Solutions Architect

VP, Customer Marketing

Load 9 more jobs13 jobs at CrowdStrike

Engagement Coordinator

GLG
Austin
6 days ago
+16
Engagement Coordinators (known internally as Project Support Specialists) are responsible for scheduling consultations between GLG’s clients and selected Council Members, including business leaders, scientists, academics, former public sector leaders and subject matter specialists. Engagement Coordinators will develop a deep understanding of GLG’s business model, project lifecycles, and end-client markets. Engagement Coordinators will also

Senior Client Solutions Associate

GLG
Austin
6 days ago
+16
GLG is seeking Senior Associates for our Client Solutions team who have a strong interest in excelling at best-in-class service in a performance-driven, merit-based, and team-oriented environment. Our Client Solutions team is the engine of GLG. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions

Sr. Optimization Manager, On-Demand Services

Optimizely
Austin
6 days ago
+45
The Optimization Manager is a key member of Optimizely’s fast-growing On-Demand Services offering. You’ll be in a unique position, on the front lines of some of the world’s most innovative company’s digital experimentation programs. You’ll help your clients decide what to test and what the best approach would be for testing a given hypothesis. You’ll subsequently be managing the execution cycle of the test by working with our team of designers, developers, and QA engineers. Eventually, you’ll review the results of an experiment with your client and help them uncover any business learnings.

Senior Partner Marketing Manager

MongoDB
Austin
6 days ago
+50
MongoDB is one of the fastest growing technologies ever and has been named the database developers most want to work with according to Stack Overflow’s annual Developer Survey. We are looking for a creative and collaborative partner marketer to make a meaningful impact on deepening relationships within our partner ecosystem and creating and accelerating pipeline through partner programs.  At the intersection of business development and marketing, this role will be responsible for global programs with our SI, OEM, ISV and Tech partners and will be uniquely positioned to make a huge impact on and guide the growth of our partner program.

Associate Customer Success Manager

BigCommerce
Austin
6 days ago
+35
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for an Associate Customer Success Manager. As an Associate Customer Success Manager you will represent BigCommerce while advising our eCommerce merchants, provide industry leading advocacy, drive client revenue growth, and help our clients Sell More!

Marketing Operations Specialist

Evernote
Austin
1 week ago
+35
We’re looking for a seasoned lifecycle marketing specialist to help drive the evolution of Evernote’s multi-channel messaging strategy. This person will maintain our email service platform and orchestrate our marketing communications within the email, push and in-app channels. Our ideal candidate will display a mix of intellectual curiosity, a strong work ethic, and an appetite for making an impact.

Implementation Consultant

Brightpearl
Austin
1 week ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Senior Product Marketing Manager

AlertMedia
Austin
1 week ago
+36
The Product Marketing Manager will be responsible for leveraging a deep understanding of customers, markets, and products to create effective go-to-market strategies, positioning, messaging, and sales enablement content. Taking insights from customers, internal teams, and research, you will create messaging that spans the breadth of our marketing efforts—to drive awareness, purchase, and adoption of AlertMedia’s solutions. You will collaborate across product, sales, and customer success teams to position our current and future solutions and create marketing content and sales enablement programs. This role reports to our VP of Marketing and is based in Austin, TX.

Pricing Manager

AlertMedia
Austin
1 week ago
+36
AlertMedia is looking for a Pricing Director who is driven to assist the closing of both new customer deals and customer expansion deals. This position will be responsible for all aspects of deal structuring, including pricing, incentive programs, proposal creation and approval, and post-pricing follow up. The Pricing Director will report to the CRO and partner with Account Executives, Sales Management, and Customer Success Managers to ensure deals are priced and delivered appropriately to their conclusion.

Field Marketing Manager, Central

MongoDB
Austin
1 week ago
+50
This role works in close alignment with the sales and marketing teams to drive MongoDB’s value proposition and go-to-market strategy to support sales and developer advocacy goals. Key responsibilities include planning, organizing, and executing event, field marketing and account based marketing programs that generate new prospects and advance existing opportunities. 

Executive Assistant

RapidDeploy
Austin
2 weeks ago
+31
Are you looking for an opportunity to be part of a fast-growing enterprise software company that is saving lives? RapidDeploy is hiring an Executive Assistant to the CEO, based in our Austin, TX office. Our mission is to reduce emergency response times and increase situational awareness for first responders. Our cloud-based emergency 9-1-1 dispatch platform and analytics software is the future of emergency response. In the last 12 months, we’ve

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