Austin Tech Jobs and Startup Jobs

2

Customer Support Specialist

Kazoo
Austin
1 week ago
Acquire a thorough understanding of the YouEarnedIt product and features to provide world class Customer Support. Accurately and efficiently respond to Customer Support questions and inquiries from users. Troubleshoot customer issues and escalate bugs to appropriate teams. Develop tutorials and document processes related to workflow. Possess a sense of urgency and take ownership of resolving a user's issue from start to end. Draft clear and concise answers that address the user's problem. Think creatively and to use the resources available to you to troubleshoot difficult issues. Translate very technical information for customers.

Operations CEO Office - Global Role

Adia
Austin
1 month ago
+23
Your activities will include:  1) Create ad-hoc materials for clients/investors and internal colleagues 2) Participate in calls/meetings and be fully responsible for follow up activities and to track activities down to completion 3) Lead weekly team calls and monitor teams KPIs bringing relevant topics to the attention of CEO 4) Perform research assignments and other ad-hoc assignments if required 5) Hands-on role: you will coordinate directly with the CEO, make decisions and then be fully responsible for executing them

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