Entry Level Austin Startup and Tech Jobs

13

Junior Technical Support Engineer - Americas

Plivo
Austin
1 day ago
+23
Maintain end to end knowledge and be hands-on on our products and will be responsible for support delivery to our customers on support incidents. Will be the first point of contact for Plivo's customers and will help in answering their queries and resolving their issues. Will collaborate with various cross-functional teams within Plivo and our telecom partners to resolve a customer problem, work on product supportability and assist on on-boarding customers. Will use your intellect and creativity to troubleshoot and resolve complex technical issues and also manage critical issues. Communicate with Plivo's customers via phone, email, and chat channels. Do precise scoping of technical issue and set the right expectations with the customer. Monitor and resolve all tickets coming into the support ticketing system from customers and telecom partners in the shortest time.

Customer Success Specialist

MongoDB
Austin
1 day ago
+50
We are looking for a driven, enthusiastic and hands-on Customer Success Specialist to help our customers realize and maximize the value of their MongoDB products and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges and are adaptive and excited to help innovate with new processes with a customer-centric mindset and attitude. We’re looking for someone who thrives by having regular interactions with customers and is proactive in their outreach.

SaaS Application Administrator

SailPoint
Austin
2 days ago
+34
This position will work closely with all other areas of the business, including the business unit functional managers who are responsible for front-end management of SaaS applications. Expect to work with engineering, professional services, sales, marketing, finance, etc. in support of the company's SaaS landscape. A successful candidate will bring new ideas and rethink possibilities as we build and expand the efficiency of our IT application ecosystem. This role will be in a fast-paced environment and the candidate is expected to become self-sufficient within 3-6 months.

Content Marketer

Blackbaud
Austin
5 days ago
+41
We are seeking a highly creative, collaborative self-starter to join a dynamic marketing team in a fast-paced, matrixed environment. The content marketing manager for Blackbaud’s fund accounting solutions will create and publish content across a variety of channels, requiring strong communication skills and an editorial mindset.

Customer Support, Associate

Contract Renewals Specialist

LogicMonitor
Austin
6 days ago
+62
The Renewals/SaaS contracts specialist is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Account Management teams to ensure timely delivery of quotes to the customer. They must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes. 

User Success Specialist - Phone Speciality

ShipStation
Austin
1 week ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams. You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Major Account Support Specialist (11 AM - 8 PM CST…

ShipStation
Austin
1 week ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

Associate Customer Success Manager

BigCommerce
Austin
1 week ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for an Associate Customer Success Manager. As an Associate Customer Success Manager you will represent BigCommerce while advising our eCommerce merchants, provide industry leading advocacy, drive client revenue growth, and help our clients Sell More!

Technical Support Engineer

CrowdStrike
Austin
1 week ago
+44
The ideal Associate Technical Support Engineering candidate is passionate about technology and customers.  A true problem solver, the Associate Technical Support Engineer will take personal ownership in seeing a problem through to resolution or escalation to Sr. Technical Support Engineering.  You will understand the Falcon Host product and processes at all levels, as well as customer environments across heterogeneous operating environments.  You will be comfortable speaking with security teams as well as customer operation teams. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment. 

Threat Response Analyst

Business Systems Analyst (R&D)

Procore Technologies
Austin
1 week ago
+32
We’re looking for a Business Systems Analyst to manage the implementation and ongoing maintenance of Procore’s R&D business systems. This includes design, reporting, training, security, configuration, communication about system stability and improvements, and maintaining updated documentation on the business systems. In this role, you’ll partner with Business Analysts, R&D leaders, and other cross-functional teams to ensure systems are functioning and implement functional improvements when necessary. You’ll also have the opportunity to help implement, manage, and monitor integrations between corporate systems and contribute to larger integration initiatives.

Engagement Coordinator

GLG
Austin
1 month ago
+16
Engagement Coordinators (known internally as Project Support Specialists) are responsible for scheduling consultations between GLG’s clients and selected Council Members, including business leaders, scientists, academics, former public sector leaders and subject matter specialists. Engagement Coordinators will develop a deep understanding of GLG’s business model, project lifecycles, and end-client markets. Engagement Coordinators will also

Senior Client Solutions Associate

GLG
Austin
1 month ago
+16
GLG is seeking Senior Associates for our Client Solutions team who have a strong interest in excelling at best-in-class service in a performance-driven, merit-based, and team-oriented environment. Our Client Solutions team is the engine of GLG. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions

Customer Support

Eden
Austin
5 months ago
+16
Creatively troubleshoot and solve customer issues in a timely manner with a positive attitude. Serve as the primary liaison between customers and service providers to create the perfect customer experience. Advocate customer needs internally to continuously improve the customer experience. Find innovative ways to enhance operations at Eden that help us better serve our customers. Think creatively about how to consistently surprise and delight customer offices.

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