Mid Level Austin Startup and Tech Jobs

55

Technical Support & Process Lead - Commerce Cl…

Adobe
Austin
1 day ago
+57
Responsible for driving quality and customer experience across the Customer Engineering & Support organization through ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly dynamic role which will develop and execute an enterprise-class quality program and will help push customer delight to new heights!

Product Marketing Specialist

Adobe
Austin
1 day ago
+57
The Product Marketing Specialist (PMM) is responsible for the marketing content strategy and go-to-market initiatives for a core Magento product area. The role will focus on building and managing strong messaging for Marketing and IT buyers and System Integrator partners, engaging with technical audiences to evangelize product capabilities, enabling field teams to position and promote them, and partnering with corporate marketing to target the right buyers and influencers. This includes working with our engineering and product team to deeply understand the products capabilities and value for our targeted markets and influence the product development for the targeted use case experiences. The PMM will also conduct market research to influence product direction and roadmap, go-to-market programs and business decisions. Using this information and knowledge the PMM will develop key messages and value propositions and drive creation of collateral to drive marketing and sales activities. As a senior member of the team, the PMM will take an active role in ensuring the product meets revenue targets and strategic goals. The position will report to Director of Product Marketing, SMB Commerce.

Content Strategist

Adobe
Austin
1 day ago
+57
Adobe’s Commercial Customer Success Group is looking for a skilled content strategist who will develop content journeys that engage and inform our customers. Your focus is to build compelling content for developers, customers, partners, and the public that encourages adoption and shares standard methodologies on using Adobe products like Magento, Marketo, and more. You’ll work closely with Customer Success Managers, Product Marketing Managers, Product Managers, Engineers, Customer Engineers, and UX teams to synthesize the knowledge that will help our customers succeed. You will be an evangelist for communications that are clear, engaging, and always customer-focused.

Customer Success Operations Analyst

A Cloud Guru
Austin
1 day ago
+47
A Cloud Guru is seeking a Customer Success Operations Analyst to drive strategy, improve efficiency, and promote a data driven culture for our Customer Success Managers. You will work on everything from the highly strategic to the operational; such as implementing a customer health scoring framework, building headcount modeling and capacity planning for the CSM team, forecasting churn and retention, implementing and refining CSM processes, refining the onboarding process, and analyzing CSM and overall business performance. You will be seen as the key business partner for the Customer Success team, and you will support the daily operations of the Customer Success team. You will partner closely with the Sales Enablement, Business Applications (SFDC), Analytics, and other roles to ensure the broader organization is communicating effectively and working collaboratively.

Senior Growth Marketing Analyst

Cloudflare
Austin
4 days ago
+42
Cloudflare is looking for a senior analyst to join the Customer Growth marketing team. Our key KPI focus as a team is Dollar-Based Net Retention (“DBNR”). Your role is to help measure, drive insights, and support programs that increase DBNR, which cross financial, marketing, and operational realms. To accomplish these objectives, you will work and communicate with a wide range of cross-functional stakeholders, including the growth team, BI, product, marketing + sales ops, and executive teams.

Senior Network Engineer

Associate Customer Success Manager - Latin America

Customer Support Manager (North America)

Technical Support Engineer - Adobe Commerce Cloud

Adobe
Austin
4 days ago
+57
The Technical Support Engineer will provide support for the global Adobe Commerce Cloud customer base. Key elements of the role involve handling technical application and infrastructure issues and ensuring our customers are set-up for success. You will take ownership of high priority customer issues while working with the extended Adobe Support and Engineering teams. Team members will be required to thoroughly troubleshoot and document customer cases to ensure effective problem and preventative case management. The objective of this group is to create memorable customer experiences for our customers resulting in them being wildly successful using our products.

Training & Development Associate

Social Solutions
Austin
4 days ago
+26
The Customer Training Team at Social Solutions is seeking an energetic, creative, and motivated Training Associate in Austin, TX! If you enjoy creating beautiful training content, conducting customer trainings for nonprofit & public-sector clients, and managing our training content library, then this is the job for you!

Marketing Performance and Operations Lead

BigCommerce
Austin
4 days ago
+47
The Marketing Performance and Analytics Lead will work closely with members of the Revenue Operations team and key functions including Marketing, Sales, and Partner to develop reporting processes that effectively measure and improve our marketing strategy and returns. Your deep, hands-on B2B analytical experience will be key to the performance of our Marketing organization and making data driven decisions as we look to rapidly accelerate our growth and, most importantly, the growth and success of our merchants. You will leverage this experience to mentor and coach others on marketing performance and analytics best practices across Revenue Operations.

Demand Generation Marketing Manager

Manager, Customer Success Management

Customer Marketing Specialist

Marketing Campaign Manager

Load 1 more jobs5 jobs at BigCommerce

Technical Systems Manager

Evernote
Austin
5 days ago
+35
The Technical Systems Manager is the point person for maintaining relationships and communication with the vendors who provide all Support, Success, and Sales platforms. The Technical Systems Manager is responsible for the deployment and maintenance of Evernote’s Customer Experience systems. The Technical Systems Manager compares vendor options and recommends technical solutions. The Technical Systems Manager partners with Operations stakeholders to gather requirements for implementation of technology integration and migration. 

Field Marketing Manager, Central

MongoDB
Austin
5 days ago
+50
This role works in close alignment with the sales and marketing teams to drive MongoDB’s value proposition and go-to-market strategy to support sales and developer advocacy goals. Key responsibilities include planning, organizing, and executing event, field marketing and account based marketing programs that generate new prospects and advance existing opportunities. 

Event Marketing Manager

Civitas Learning
Austin
5 days ago
+24
Reporting to the Director of Marketing Communications, the Event Marketing Manager plans and executes all industry and customer events. A successful event demonstrates our leadership in student success software and the higher education space. It increases awareness of our products and solutions, deepens our relationships with current customers, and builds qualified pipeline for our growing business.

Sr. Customer Success Manager - Team Lead

Miro
Austin
6 days ago
+17
 Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! A ‘Sr. Customer Success Manager - Team Lead’ has many responsibilities from onboarding Enterprise clients and setting them up for success to deepening the relationship with existing customers and increasing the value they get from our services. This person will also have the responsibility of overseeing the performance of Miro’s Customer Success Managers in our Austin office and will work as a player/coach to ensure an excellent customer experience for all of our central and East Coast accounts. 

Senior Analyst, Risk & Compliance

Medallia
Austin
6 days ago
+50
Develop Medallia’s FedRAMP policies and standards in collaboration with internal teams. Build and maintain the controls matrix, in alignment with multiple compliance frameworks including SOC 2, ISO 27001, FedRAMP and HIPAA. Coordinate all aspects of Medallia’s FedRAMP ATO certification continuance, day-to-day operations and tactical execution of FedRAMP continuous monitoring compliance process (ConMon). Own the annual FedRAMP audit process, educating resources about controls responses and integration to their day-to-day processes. Prepare compliance reports, identify issues and escalate through proper governance channels as needed. Support key business initiatives by identifying security and compliance related risks. Collaborate with teams across Medallia, validate that security controls are implemented and develop recommendations to remediate control deficiencies. Lead the security review component of vendor governance. Prepare status reports and updates for senior leadership.

Channel Marketing Manager

LogicMonitor
Austin
6 days ago
+62
The Partner Marketing Manager will be responsible for supporting key initiatives, as defined by the Channel and Strategic Alliance team, that focus on communicating, retaining, and expanding LogicMonitor’s channel and technology alliance partnerships. Such responsibilities may include developing and/or coordinating joint marketing campaigns (e.g. email outreach, paid digital, direct mail campaigns, co-marketing activities), overseeing partner-related event logistics (e.g. joint online, industry, or regional event activities, partner advisory boards), and building out partner sell-through and sell-to type programs.

Partner Marketing Manager

Operations Manager

Arrive Logistics
Austin
1 week ago
+49
As an Operations Manager at Arrive, you will assume a leadership role in a vertical that manages the highest volume shippers in our network. You will take ownership of the operational strategy for our largest customers and will collaborate with Arrive's leadership to ensure we are maximizing enterprise opportunities.

Senior Product Marketing Manager

AlertMedia
Austin
1 week ago
+38
The Product Marketing Manager will be responsible for leveraging a deep understanding of customers, markets, and products to create effective go-to-market strategies, positioning, messaging, and sales enablement content. Taking insights from customers, internal teams, and research, you will create messaging that spans the breadth of our marketing efforts—to drive awareness, purchase, and adoption of AlertMedia’s solutions. You will collaborate across product, sales, and customer success teams to position our current and future solutions and create marketing content and sales enablement programs. This role reports to our VP of Marketing and is based in Austin, TX.

Brokerage Operations Manager

Orchard
Austin
1 week ago
+19
We are hiring a Brokerage Operations Manager in our Austin, TX office. The Brokerage Operations Manager will report to the Director of Brokerage Operations and is responsible for ensuring that the contract transaction process, listing process, and the management of our “Buy & Sell” homes are handled efficiently and accurately. Working closely with various stakeholders the Brokerage Operations Manager will design, implement and improve upon our existing processes and internal resources.

SEO Specialist

PLANOLY
Austin
1 week ago
+22
PLANOLY is looking for an SEO Specialist to join our rapidly growing startup based in Austin, Texas. Working closely with our Marketing Editorial team, you will play a key role at PLANOLY. We are all passionate about our brand, partners and customers and you will play a key role in driving PLANOLY’s future success.

Regional Team Lead, Technical Support

Unity
Austin
1 week ago
+10
You will be working on both physical and virtual infrastructure navigating all the challenges working with full stack systems, and managing the support teams working across these systems. You must be passionate about building high performance, resilient platforms, and of course, passionate about games. 

Digital Marketing Manager

A Cloud Guru
Austin
1 week ago
+47
As the CRO Manager, your primary goal will be to increase the efficiency of our digital assets with a heavy focus on generating MQLs. In this position, collaboration will be key, as you’ll work with multiple teams to optimize our funnels between three main segments - B2C Trials, B2B Self-Checkout, and B2B Leads. This is a data-driven and research-oriented role that will effectively inform UX and UI that people are delighted to interact with and convert through.

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