Mid Level Austin Startup and Tech Jobs

32

Acquisition Marketing Manager

BigCommerce
Austin
16 hours ago
+47
BigCommerce, named a "Best Place to Work" in Austin is looking for a Demand Generation Marketing Manager (Acquisition Marketing Manager) to execute marketing campaigns focused on new merchant acquisition. As a key member of the marketing team, this person must have a passion for leading integrated, omnichannel campaigns; with a results and data-driven mentality.

Marketing Campaign Manager

Marketing Performance and Operations Lead

Demand Generation Marketing Manager

Manager, Customer Success Management

Load 1 more jobs5 jobs at BigCommerce

Sr. Manager, Customer Success, Americas

Adobe
Remote
1 day ago
+57
Responsibility for owning the Americas Magento Customer Success team – a hand on second-line management role. In addition to strong Management skills you also come with an executive presence that will help you drive strategic conversations with some of our largest customers. Communicate the value proposition for the Magento platform and understand how it can be applied to address specific customer needs across geographies and vertical markets. Be responsible for delivering low gross churn, high software adoption, expansion of additional products and high customer happiness/net promoter scores in the Americas. Own the customer experience. Be a customer advocate to ensure the right priority and technical resources are being applied to maximize customer success activities, including working closely with the global customer support and product management teams.

Technical Support & Process Lead - Commerce Cl…

Adobe
Austin
3 days ago
+57
Responsible for driving quality and customer experience across the Customer Engineering & Support organization through ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly dynamic role which will develop and execute an enterprise-class quality program and will help push customer delight to new heights!

Product Marketing Specialist

Adobe
Austin
3 days ago
+57
The Product Marketing Specialist (PMM) is responsible for the marketing content strategy and go-to-market initiatives for a core Magento product area. The role will focus on building and managing strong messaging for Marketing and IT buyers and System Integrator partners, engaging with technical audiences to evangelize product capabilities, enabling field teams to position and promote them, and partnering with corporate marketing to target the right buyers and influencers. This includes working with our engineering and product team to deeply understand the products capabilities and value for our targeted markets and influence the product development for the targeted use case experiences. The PMM will also conduct market research to influence product direction and roadmap, go-to-market programs and business decisions. Using this information and knowledge the PMM will develop key messages and value propositions and drive creation of collateral to drive marketing and sales activities. As a senior member of the team, the PMM will take an active role in ensuring the product meets revenue targets and strategic goals. The position will report to Director of Product Marketing, SMB Commerce.

Content Strategist

Adobe
Austin
3 days ago
+57
Adobe’s Commercial Customer Success Group is looking for a skilled content strategist who will develop content journeys that engage and inform our customers. Your focus is to build compelling content for developers, customers, partners, and the public that encourages adoption and shares standard methodologies on using Adobe products like Magento, Marketo, and more. You’ll work closely with Customer Success Managers, Product Marketing Managers, Product Managers, Engineers, Customer Engineers, and UX teams to synthesize the knowledge that will help our customers succeed. You will be an evangelist for communications that are clear, engaging, and always customer-focused.

Customer Success Operations Analyst

A Cloud Guru
Austin
3 days ago
+47
A Cloud Guru is seeking a Customer Success Operations Analyst to drive strategy, improve efficiency, and promote a data driven culture for our Customer Success Managers. You will work on everything from the highly strategic to the operational; such as implementing a customer health scoring framework, building headcount modeling and capacity planning for the CSM team, forecasting churn and retention, implementing and refining CSM processes, refining the onboarding process, and analyzing CSM and overall business performance. You will be seen as the key business partner for the Customer Success team, and you will support the daily operations of the Customer Success team. You will partner closely with the Sales Enablement, Business Applications (SFDC), Analytics, and other roles to ensure the broader organization is communicating effectively and working collaboratively.

Technical Support Engineer - Adobe Commerce Cloud

Adobe
Austin
6 days ago
+57
The Technical Support Engineer will provide support for the global Adobe Commerce Cloud customer base. Key elements of the role involve handling technical application and infrastructure issues and ensuring our customers are set-up for success. You will take ownership of high priority customer issues while working with the extended Adobe Support and Engineering teams. Team members will be required to thoroughly troubleshoot and document customer cases to ensure effective problem and preventative case management. The objective of this group is to create memorable customer experiences for our customers resulting in them being wildly successful using our products.

Field Marketing Manager, Central

MongoDB
Austin
1 week ago
+50
This role works in close alignment with the sales and marketing teams to drive MongoDB’s value proposition and go-to-market strategy to support sales and developer advocacy goals. Key responsibilities include planning, organizing, and executing event, field marketing and account based marketing programs that generate new prospects and advance existing opportunities. 

Sr. Customer Success Manager - Team Lead

Miro
Austin
1 week ago
+17
 Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! A ‘Sr. Customer Success Manager - Team Lead’ has many responsibilities from onboarding Enterprise clients and setting them up for success to deepening the relationship with existing customers and increasing the value they get from our services. This person will also have the responsibility of overseeing the performance of Miro’s Customer Success Managers in our Austin office and will work as a player/coach to ensure an excellent customer experience for all of our central and East Coast accounts. 

Senior Analyst, Risk & Compliance

Medallia
Austin
1 week ago
+50
Develop Medallia’s FedRAMP policies and standards in collaboration with internal teams. Build and maintain the controls matrix, in alignment with multiple compliance frameworks including SOC 2, ISO 27001, FedRAMP and HIPAA. Coordinate all aspects of Medallia’s FedRAMP ATO certification continuance, day-to-day operations and tactical execution of FedRAMP continuous monitoring compliance process (ConMon). Own the annual FedRAMP audit process, educating resources about controls responses and integration to their day-to-day processes. Prepare compliance reports, identify issues and escalate through proper governance channels as needed. Support key business initiatives by identifying security and compliance related risks. Collaborate with teams across Medallia, validate that security controls are implemented and develop recommendations to remediate control deficiencies. Lead the security review component of vendor governance. Prepare status reports and updates for senior leadership.

Channel Marketing Manager

LogicMonitor
Austin
1 week ago
+62
The Partner Marketing Manager will be responsible for supporting key initiatives, as defined by the Channel and Strategic Alliance team, that focus on communicating, retaining, and expanding LogicMonitor’s channel and technology alliance partnerships. Such responsibilities may include developing and/or coordinating joint marketing campaigns (e.g. email outreach, paid digital, direct mail campaigns, co-marketing activities), overseeing partner-related event logistics (e.g. joint online, industry, or regional event activities, partner advisory boards), and building out partner sell-through and sell-to type programs.

Partner Marketing Manager

Operations Manager

Arrive Logistics
Austin
1 week ago
+49
As an Operations Manager at Arrive, you will assume a leadership role in a vertical that manages the highest volume shippers in our network. You will take ownership of the operational strategy for our largest customers and will collaborate with Arrive's leadership to ensure we are maximizing enterprise opportunities.

Senior Product Marketing Manager

AlertMedia
Austin
1 week ago
+38
The Product Marketing Manager will be responsible for leveraging a deep understanding of customers, markets, and products to create effective go-to-market strategies, positioning, messaging, and sales enablement content. Taking insights from customers, internal teams, and research, you will create messaging that spans the breadth of our marketing efforts—to drive awareness, purchase, and adoption of AlertMedia’s solutions. You will collaborate across product, sales, and customer success teams to position our current and future solutions and create marketing content and sales enablement programs. This role reports to our VP of Marketing and is based in Austin, TX.

Digital Marketing Manager

A Cloud Guru
Austin
1 week ago
+47
As the CRO Manager, your primary goal will be to increase the efficiency of our digital assets with a heavy focus on generating MQLs. In this position, collaboration will be key, as you’ll work with multiple teams to optimize our funnels between three main segments - B2C Trials, B2B Self-Checkout, and B2B Leads. This is a data-driven and research-oriented role that will effectively inform UX and UI that people are delighted to interact with and convert through.

Communications and PR Lead

Miro
Austin
1 week ago
+17
Develop a holistic communications and PR plan including strategy, goals, budget, and tactics. Create a media relations strategy to secure coverage in digital, print, and broadcast media. Manage a budget and PR agency. Create content for press releases, bylines, speaking abstracts, etc. Develop thought leadership programs and platforms that position our companies and employees as thought leaders. Support internal communications. Work cross-functionally with Product, Partnerships, People Operations, Legal, and other teams as needed. Define the success metrics of our PR program and communicate results regularly.

Product Marketing Manager

A Cloud Guru
Austin
1 week ago
+47
Collaborate with Product, Eng and the TPM to understand the product and engineering roadmap and release plans. Develop GTM launch plans for new products and content, and get cross-functional buy-in. Project manage the execution of the GTM launch cross-functionally. Drive towards on-time delivery of the GTM launch plans. Develop and execute post-launch feedback collection and success measurement process. Stay aligned with Product and GTM teams along the way.

Customer Marketing & Communications Manager

A Cloud Guru
Austin
2 weeks ago
+47
A Cloud Guru is looking for an innovative, data-driven Customer Marketing & Communications Manager to join our growing team. As the Customer Marketing & Communications Manager, you will be the go-to for all things related to customer marketing, and marketing communications, including public relations and analyst relations. You will work within the marketing team, and with the customer success and experience teams as a strategic and tactical partner to support and execute campaigns/programs efficiently and successfully.

Customer Success Representative

Adobe
Austin
2 weeks ago
+57
Delight your installed customer base throughout their customer journey – from implementation through renewal. Serve as the primary point of contact for customers and develop a trusted advisor relationship with customers to ensure they are using our solutions to achieve full business value . Identify and close new sales opportunities at your customers to grow our business while driving more value for our customers using our products. Identify renewal risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal. Collaborate with stakeholders such as Channel Partners, Technical Support & Finance. Utilize various systems (Salesforce.com, Gainsight, etc.) to track customer details, including customer health, engagements, and potential renewal / sales opportunities. Stay current with the most recent enhancements to our products and educate customers on offerings and updates. Help Magento's Customer Success team maintain a high-level of adoption and customer happiness.

Customer Success Representative

Adobe
Austin
2 weeks ago
+57
Our new Customer Success Representative can support individual customers during their entire customer journey with Magento, pilot new techniques, and identify improvement opportunities to support the evolution of the Global Customer Success Group. If you’re an outcomes-driven, semi-technical, and excited for a new opportunity in Customer Success, this role is for you! 

Customer Coordination Specialist

Adobe
Austin
2 weeks ago
+57
Magento’s global Customer Success Group (CSG) is growing and hiring a Customer Coordination Specialist. This role will support individual customers needing assistance with Magento processes and assist Customer Success Managers as we all work together to delight our customers. If you’re comfortable with juggling multiple requests and excited for a new opportunity in Customer Success, this role is for you! 

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